Customer Service Manager
Resume:
TREYVON SMITH
***********@****.***
**** **** ******, *********, ******** 21234, 443-***-****
Driver License
MD S-530-***-***-***
Issued – 10/25/2013
Expires- 01/15/2018
EDUCATION:
Achievement Academy High School – 2010 Graduate (diploma)
2555 Harford Road
Baltimore, MD 21218-4837
North American Trade School – September 24, 2015 (CDL A Certified)
6901 Security Blvd
Windsor Mill, MD 21244
SKILLS: Word, Excel, Computer, Fax, Multi-Line Phone, Copier, standup forklift, slip sheet, Recycling, Data Destruction, Hauling Trailer, Drive Stick Shift, Security License, Twic License, Forklift Certified
WORK EXPERIENCE:
Amazon Fulfillment Center
Sorter 04/2015-Currently Employed
5501 Holabird Ave Baltimore,MD, Manager: Damien Scott, **********@*****.***
Use forklift to move and relocate pallets around the facility in a safely manner
Use RF Scanners to sort boxes to designated pallets in a safely and timely manner
Maintain cleanliness in surrounding areas and throughout facility
Abide by all safety rules at all costs
Ability to use teamwork with co workers in a safely manner
CRW Parts Inc
Driver/Customer Service/Warehouse 01/2015-04/2015
8002 Pulaski Highway Baltimore, MD Manager: Doug
Participates in physical inventories of verifying stock and identifying losses.
Collects cash, checks, or money orders from customers at the time of delivery & issues receipts.
Prepares orders by pulling from stock to meet delivery requirements.
Provides excellent customer service to maintain efficient and an effective work environment and good relationships with customers.
Receives stock and non-stock items to ensure specifications, quantity and quality of orders are correct.
Researches discrepancies on orders and/or invoices (e.g. overages, shortages, duplicate deliveries, etc.) for the purpose of correcting errors and/or returning damaged/incorrect items to vendors
Responds to inquiries of staff and vendors for the purpose of providing information and/or direction regarding the invoices, billing, status of deliveries, etc
Loads and unloads delivery trucks to receiving stock and/or filling orders for transport
Drives vehicles (e.g. delivery truck, forklift, etc.) to transport orders and materials in warehouse
Kohls Warehouse
Pick Selector 09/2014-12/2014
1701 Trimble rd Edgewood, MD
Select merchandise for shipment and stack on pallet neatly by using a pallet jack or fork lift
Correctly label product so that label can be seen on the outside of the pallet
Use a headset or pick sheet to find out individual items inside warehouse
Recognize each pallet by route number and batch number
Perform vehicle safety inspections visually and operationally
Verify quantity of the products
Ensure items pick accurately and safely to prevent damage
Maintain a sanitary and safe work environment
Keep work area tidy by picking up scrap wood, paper, plastic wrappers, and broken pallets
Jones Junction
Car Wash Attendant/ Transporter 04/2014 – 09/2014
1502 Belair rd Belair MD
Manager: Trish
Dust loose dirt and wash cars off with water
Ensure that car windows and doors are properly secured before dusting and washing
Adjust water pressure in hoses to ensure that no damage occurs
Mix soap and water in appropriate quantities
Use cloth or sponge to soap cars and wash the cars down
Responsible for parking vehicles on the lot to look attractive to buyers passing through or driving by
Responsible for adding a key tag with stock number to the newly arrived vehicle
Bring lot vehicles to another dealership to pick up another car.
Bring vehicles to detailers, car washer or after-market shop as requested.
Give rides to customers as needed while providing excellent customer service to meet their needs.
Best Buy
Cashier/Customer Service 08/13-01/14
5022 campbell blvd Nottingham, MD
Manager: Shanea Stepney 410-***-****
. Ring on registers and maintain all cash and media at the registers
Maintain orderly appearance of register area and supplies stocked
Any tasks as assigned from time to time by any manager
Handling guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer.
Rolling Video Games of MD 04/12-07/13
Driver / Game Coach, 443-***-****
(Mobile) Baltimore, MD
Manager: Louis Laster 443-***-****)
Drive & haul 32ft mobile video game theater trailer to scheduled destinations on time
Maintain cleanliness of truck & trailer
Assist guest with games and information
After each event return truck and trailer to secured facility
Provide excellent customer service to all guests of all ages
Troubleshoot technical difficulties
Wash and gas truck and trailer daily
Wal Mart 4/11-4/12
Lead Cashier / Customer Service
8118 Perry Hills Nottingham, MD 21236
Supervisor: Marie Kerr 443-***-****)
Perform cashier duties during cashiers’ absence or extreme workload
Evaluate performance of cashiers and provide managers with information on appraisals
Ensure that each customer’s transactions are processed accurately and in a time efficient manner
Make sure that cash is counted accurately at the end of each shift
Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
Resolve employee conflicts and ensure that any customer complaints are handled immediately
Identify and correct cash register errors and take measures to ensure that further errors do not happen
Small Business Resource Center 02/2010-08/10
(Eastern John Hopkins Campus)
Office Assistant, 443-***-****
Supervisor: Paul Taylor
1101 E. 33rd Street, Baltimore, Maryland 21218, Johns Hopkins Eastern Campus
Answer phones & take appropriate messages
Set appointment for business owners to meet with counselors
Maintain library materials
Greet public and clients and direct them to the correct staff member
Receive, sort and distribute incoming mail
Faxing, scanning and copying of documents
Type documents, reports and correspondence
Contact this candidate