Customer Service Microsoft Office

Latashia Gorman

Indianapolis, IN *****

acrqii@r.postjobfree.com - 317-***-****

Private

Objective: Seeking a challenging opportunity where I will be able to utilize my strong organizational skills as well as my exceptional people skills, which will allow me to grow personally and professionally.

Desired Job Type:

Full-time

Authorized to work in the US for any employer

Work Experience

Pawn Broker

First Cash

-

Indianapolis, IN

June 2015 to Present

Responsibilities

Debt calls, keeping confidential information, emails, faxing and receiving, issuing loans, handle large sums of money, answering phones,train new employees, inventory audit, bank deposits, gold,silver and diamond knowledge.Build up clientele, Write Loans.

Accomplishments

I am a current college student with extensive experience working in customer service and retail. I am able to learn quickly and manage problems as they arise; have a great attendance record, and continuous skill enhancing through continuing school, and work experience.

Eligibility Worker I

CFA Staffing

-

Indianapolis, IN

May 2014 to June 2015

Answering client phone calls review applications received for all public assistance programs & schedules interviews as appropriate.

Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy.

Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs.

Enters client data into the ICES system. Documents verification of eligibility into the ICES system and summarizes case Works assigned alerts, changes and incoming documents daily.

Answers customer service issues on client questions/complaints via walk-ins or phone calls.

Responds to all e-mail, mail and phone messages daily.

Shipping Clerk

Americold

-

Indianapolis, IN

February 2013 to May 2014

Preformed clerical duties, inbound/outbound calls, Data entry, provides quality customer service and assists with resolving customer concerns efficiently, locates overages, shortages and damaged freight.

Maintain accurate record of all received product. Processing and printing Inbound & Outbound paperwork. Computer skills, proficient in MS Word and Excel, Accuplus inbound receipts.

Maintains all records, files, and documentation in accordance with company policies.Scans documents and correctly files and indexes those documents within the appropriate data storage system.

Used pack-scanning system to print orders to be filled. Enters inventory into computer freight bills of lading, equipment packing slips.

Prepares UPS and other express carrier packages for shipment using computer and website procedures or handwritten labeling process.

Team Lead

Walmart

-

Indianapolis, IN

January 2010 to February 2013

Performed the opening and closing duties with efficiency. Motivated and maintained the staff in excellent customer service. Assisted in training new employees in the stock process and customer service. Cash management, oversee of 6-10 employees.

Label product, palletize them and place them in racks for shipping. I also unloaded product from trucks and place it into stock. Operated Forklift, Electric Pallet Jack, Pallet Wrap Machine, Making Boxes, Stacking Product

Warehouse Lead

Handleman Company

-

Indianapolis, IN

June 2007 to December 2009

Operator Trainee in a GMP environment setup & operate forklift and cherry picker

Changing label, Machine startup & operation, QA /Performing in-process quality checks, and filling out paperwork hourly.

Attaching customer & company labels to each box and skid before using a electric pallet jack to transport product to location in warehouse. Stager /Packer Rework.

Receptionist

Express Personal

-

Indianapolis, IN

November 2003 to May 2007

Welcome all visitors by greeting them in person, answering inquiries and directs them through the registration process.

Utilizing a multi-line phone system, fax machine, printer, copier, and scanner to process patients through check in process.

Registering patients, verifying insurance eligibility, and collecting payments through various software systems.

Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.

Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.

Answering Multi-Phone Lines, Filing, Faxing, Scanning Documentation And Completing Daily Patient Callbacks.

Discharge Patients, Assist Office And Clinical Staff And Close Office At End Of Night

Environmental Services Technician

Methodist Hospital

-

Indianapolis, IN

January 2000 to October 2003

Perform cleaning procedures of patient rooms and prepare room for new occupant; follow isolation procedures in isolation rooms, floor maintenance,sweeping, mopping, vacuuming, buffing, shampooing, tile repair, stripping/waxing.

Emptied and cleaned waste receptacles, Vacuumed rugs and carpeted areas, Polished all glass furniture tops, Profound understanding of cleaning equipment and its operations, Exceptional understanding of the safe use of chemicals and other cleaners.

Operate mechanical snow blowers

Education

Associates in Human Resource Management

Colorado Tech -

Indianapolis, IN

2015 to 2017

Diploma in General Studies

Thomas Carr Howe -

Indianapolis, IN

2000

Skills

Forklift & Certified Walkie Operator /Cherry Picker

Additional Information

Great Customer Service skill

Ability to Multi-Task

Ability to lead and work with a group of people

Microsoft Office

Computer Skills

Detail Oriented

Quality Control

Team Player

.

Contact this candidate