Tiffani L. Faison

**** ********* *****

Raleigh, NC 27610

980-***-****

acrqhx@r.postjobfree.com

EDUCATION

Southeast Raleigh Magnet High School; July '06-June '09

High School Diploma

ECPI, College of Technology

Associate of Applied Science in Medical Assisting. Raleigh, NC 8/2009-10/2011

SKILLS

Clean & Sterilize Instruments :Take Medical History :Vital Signs :Accurately give intra-dermal, subcanteous & intramuscular :Successfully apply EKG leads & is able to read EKG strips :Knowledge of Medical Terminology :Microsoft Word, PowerPoint, Excel :Accurately check Height & Weight :Perform urinalysis & throat swabs :Perform both butterfly & straight stick veni-puncture :Correctly measure medication :Test visual acuity using Snellen chart :Typing skills (40 to 60 words person minutes)

WORK EXPERIENCE

Mar 2015– April 2015 Sams Club- Kannapolis, NC, Cashier/ Sales/ Cafe

Customer service responsibilities, such as meeting and greeting customers and answering questions about products and services. Sam’s Club cashier jobs also require workers to operate casher registers.

Jul 2014–Mar 2015 Food Lion-. Raleigh, NC, Cashier

Scan items and ensure pricing is correct.

Greet customers.

Take customers' orders.

Deliver hot or cold food to customers.

Take coupons and scan correctly.

Dispense correct change.

Take money in the form of cash, credit card, or check.

Validate checks.

Issue receipts, refunds, and credits.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Change receipt paper as needed.

Resolve amount discrepancies.

Bag items carefully.

Weigh items.

Clean up checkout area with damp cloth and disinfectant.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Take food stamps or WIC coupons.

Sell tickets, liquor, lottery tickets, and cigarettes.

Bag, box, or gift-wrap merchandise.

Process returns and checks to see if items are damaged.

Answer customers' questions and get a manager if answer doesn't solve the issue.

Cash checks and provide change.

Return unwanted items to shelves.

March 2014- July 2014 Larry's Bail Bonds, Secretary – Raleigh, NC

Basic secretarial & PC skills editing and maintaining existing electronic files and duplicating masters but also required to create formats or design reports for Bail Agent tracking. Made cold calls to set up marketing campaigns with Agents. Other administrative duties as needed.

Nov-2011-Jun 2013; Xerox-ACS, Customer Care Representative- Raleigh, NC.

-Fill prescription drug orders by computer -Track prescription drug orders -Responds to telephone inquiries and complaints using standard scripts and procedures. -Gathers information, researches/resolves inquiries and logs customer calls. -Communicates appropriate options for resolution in a timely manner. -Informs customers about services available and assesses customer needs. -All other duties as assigned.

-Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions

-Assists medical providers in problem resolution, as needed

-Responds to provider phone inquiries in a prompt, courteous and concise manner

-Documents all provider encounters in clear and concise logs

-Transfers providers to other Call Center units as needed

-Meets individual performance standards

-Performs other duties as may be assigned by management

Data entry into management information system for changes in patient information.

Jul 2008- Feb 2011; Talent Poole- Ambassador, Charlotte,NC-

• Promotes brand names, products and services.

• Represents the company in a positive way.

• Builds line sales volumes.

• Interacts with customers and sales prospects.

• Works with other team members.

• Works with business partners.

• Communicates with the media.

• Performs other marketing duties relevant to promoting the brand.

• Generates public interest in the brand.

• Provides complete information about the brand.

Jul-2008-Feb-2009, Hollister. Stocker, Crabtree Valley Mall, Raleigh, NC

Stock shelves with unpacked items.

Ensure label is clear and visible.

Help customers fill orders.

Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.

Compute price of merchandise.

Keep records of sale.

Prepare merchandise for shipment.

Replenish inventory.

Ensure customer received product.

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