Customer Service Manager

John Baroniunas

** ***** ***** ****, *** Hyde Park N.Y. 11040

Home: 718-***-**** - Cell: 516-***-**** - **************@*****.***

Objective

Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to

successfully cut costs, streamline operations and increase productivity. Results-oriented Manager who thrives in

fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.

Summary

Established, when none existed previously, a new warehousing and location system that resulted in tighter inventory

controls and expedited workflow. Lowered Transportation costs 20% annually through the negotiation and selection for

Most cost effective shippers. Reduced budgeted outlays 25% analyzing, measuring and reduced expenditures for

unnecessary or little used items. Management member of the quality, Safety and Housekeeping councils focused on

Quality assurance. Prevented miss-shipments and ensured timely shipments through the enhancement of communication

Between Sales, Production, Quality Control departments and warehouse. Ensured smooth administration of training and

operations in a fast-paced office provided feedback and training to staff concerning customer service procedures

Utilized interpersonal & communication skills when assisting staff with difficult callers Customer Service. Utilized

courteous and professional communications with clients and subordinates continuously met or exceeded company

Mandated quota's Brainstormed with team to identify strategies for improved efficiency. Excellent problem

Solving skills and research techniques used when researching, analyzing and resolving complex service issues called

upon research skills to gather account history when generating answers for clients.

Accomplishments

Thirty years of progressive and diversified experience in the area of Traffic Management, Shipping and

Receiving, Distribution, Inventory control, Warehousing and Management.

Acquired applied expertise in export Documentation, Freight Forwarding, containerization and LTL transport.

Served as Liaison between Custom Brokers, Ocean and Airfreight Forwarders.

Oversaw operations to improve efficiency for warehouses ranging from 55K S.F. to 300K S.F.

Directed the activities of Staff ranging from 50 to 300 employee, 5 Managers, 17 Supervisors in all functions of

warehousing operations interfaced with all other departments to assure customer requirements were met.

Selected and negotiated pricing with the Local, Common and OTR Carriers.

Held Management teams accountable for their individual operation performance.

Skilled in all regulatory compliance area to include OSHA, FDA, DOT and Risk management.

Skills

Customer complaints resolution

New business development

Microsoft Office and The Internet

Personnel management and team building

Cost control and reduction

Quality and productivity improvement

Working knowledge of Spanish

Ensured smooth administration of training and operations in a fast-paced office

Provided feedback and training to staff concerning customer service procedures

Utilized interpersonal & communication skills when assisting customers

Experience

Operations Manager

ASIG

February 2008 to February 2015

Terminal One - Jamaica, NY

Operations Manager

Servisair

April 2007 to February 2008

Terminal One - Jamaica, NY

Operations Manager

WorldWide Services

October 2002 to April 2007

Bldg. 9 - Jamaica, NY

Education

Certification: Traffic and Management

Academy of Advance Traffic - New York City, NY, USA

B.A: History

Queens College - Flushing, NY

Affiliations

Long Island Approved Umpires Association 5 Years

Nassau Approved Umpires Association 10 Years

Amateur Baseball Umpires Association 5 Years

Blue Umpires Association 4 Years

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