Customer Service Sales

Looking to utilize my extensive experience in business development and partnering to help strengthen and grow relationships.

Work Experience

Owner 2011-2015

ALR Consult, Ft. Lauderdale FL

Used market research data to strategize sales and marketing for ClickClickWin.com

Developed the business plan for PromoGrids

Secured $150,000.00 in startup seed money for ClickClickWin.com

Regularly consult on Multi-Million dollar commodity deals helping insure that all parties involved with the transaction have the ability to complete the transactions.

Director of Sales 2010-2011

Florida Dock and Door, Dania Beach FL

Increased annual sales from 1.3 Million to 6.5 Million

Developed strong partnerships with Stiles Construction and Miller Construction

Integrated a CRM program to track Bidding, Customer Service, Trouble Tickets, Employee Timecards, Vehicle Maintenance, Inventory, and Expense Reporting.

Owner 1999-2011

Lupine Industries, Tacoma WA

In partnership with the owner of a Mortgage Brokerage I helped re-write the business plan and the implementations of the new changes. These changes increased the monthly revenue from $26,000 per month to $275,000 per month.

Helped conceive and create 8 Land Development plans. These Developments started from land acquisition, through development, and to final sale. These projects grossed an average $30,000,000 per project.

Helped 48 floundering small business re-write or create new business plans and then implement these plans. Of these 48 businesses we were able to restructure and rebuild 34 the businesses into profitable and/or sellable businesses.

Helped a small AC company merge with a second small AC company and then grow into a 32 truck AC group in 24 months.

Helped 9 Real Estate Investors structure RIT’s to acquire distressed properties and either “Flip them” or turn them into “Cash Flow” properties.

Partner/Investigator 2005-2010

Hawkins Group, Edmonds WA

Grew our Investigations Firm into an EP specialty firm through Partnership Development.

Taught Security Protocols to US Navy.

Trained Investigators and Security Personnel

Developed Long-term relationships with multiple international Security Firms.

Correctional Officer / Transport Officer 2004-2005

DOC, Shelton WA

Transported “High Risk” inmates to and from Public Venues.

Provided assistance in the monitoring of “Community Custody Inmates”

Was tasked as a “Hearings Officer” to Judge Inmates in infraction hearings.

Deputy/Detective 1996-2004

Pierce County Sheriff’s Dept., Pierce County WA

Assigned to the County Swat Team for 6 years.

Detective with the Gang Task force.

Taught Officer Safety at the State Police Academy.

Partner 1992-1998

Dick Roosna Insurance Services, Tacoma WA

From 1996-1998 I grew the company from 6 agents to 168 agents and 3 offices by merging with 2 other existing financial services providers.

Identified Client needs and then identified 2 potential partners to merge together with. Bringing my Insurance Brokerage together with an existing Real Estate Brokerage and an Investment Brokerage.

Negotiated the sale of the Brokerage to Prudential for $2,500,000

Volunteer Work

Security Advisor 2013-Current

Red Light Traffic, Seattle WA

Advise and coordinate with Local and National Anti-Human Trafficking Organizations

Oversee security at Public Events and Gatherings

Basketball Training Official 1990-Current

TBB, Puyallup WA / BCBOA, Broward County FL

Helped train hundreds of aspiring Basketball officials to learn how to officiate.

Asst. Director Late Nite 2000-2009

YMCA, Puyallup WA

Helped grow and develop a program to give at risk youth an opportunity to escape from the streets through sports.

Skills

Business Plan Development Public Speaking Teaching & Training

Networking Sales & Marketing Camtasia 8

Microsoft Office Suite QuickBooks Coaching

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