Human Resources Manager, Office Manager, Customer Service Manager
Resume:
Contact Information:
Cherie Wilson
Center Point, Iowa 52213
acrqfm@r.postjobfree.com
Professional Summary/Objective:
I am looking for a position as a Human Resources Manager, Office Manager or Customer Service Manager. I have energy, drive, motivation and commitment. I am willing to go the extra mile to ensure everything gets done and done well!
• Over 20 years’ experience in fully integrated corrugated facility
• Ten years’ experience in human resource management
• Goal-oriented individual with strong leadership capabilities
• Organized, highly motivated, and detail-directed problem solver, able to prioritize and be a team player
• Proven ability to work in unison with customers, staff, union representatives and management
• Ability to direct complex projects from concept to fully operational status
Experience:
Genco 12/29/14 to Present
Human Resources Manager
Handle all areas of staffing, benefits, payroll, safety promotion, wellness initiatives and leave administration.
On-boarding including interviewing, drug testing, background checks and pre-employment physicals. Maintain and complete Applicant Flow Log.
Participate in Safety implementation, including overseeing of Worker’s Comp cases.
Prepare bi-weekly payroll for processing; ensure all departmental changes and employee changes are documented in HRIS system; ADP EV5 and ADP Enterprise E-Time. Check attendance for accuracy; maintain teammate vacation accruals, time off requests, etc.
Implement benefit programs, arrange and conduct informational presentations and enrollments, initiate organizational wellness initiatives and conduct various healthy lifestyle programs.
Run analytical reports identifying trends in staffing, attendance, retention and labor dollars.
Administer performance evaluation process to ensure all evaluations are done within company standards and audit for possible deficiencies or discrepancies within employment records.
Administer random drug tests within company standards.
Maintain and manage job posting within facility and on Taleo.
Facilitate Teammate Engagement Survey.
Drive process improvements by identifying areas of automation of reports or inputs and drive project to completion. Follow all Core Audit processes and practices.
Transamerica 01/14 to 12/26/14
Senior Administrative Assistant (IS&R) - Transamerica
Provide support to all employees in this division. Some responsibilities include mail processing, ordering supplies, employee recognition program administration, scheduling and maintaining calendars, processing invoices, updating sales and quality numbers for several directors, all responsibilities connected to the quarterly All AS meeting, maintaining and ordering supplies for all printers, assist in floor moves, coordinate birthdays, anniversaries and retirement parties, prepare all training binders for CR and Denver locations, sending letters for uncashed checks for annuities and scanning the paperwork when the client returns necessary information and any other projects the directors, managers, supervisors, and coworkers need.
Hybrid Transit Systems, Cedar Rapids 10/11 to 08/13
Human Resources/Process Improvement Manager
Recruit, train, and provide process improvement for all employees. Dealt with issues related to people such as compensation, hiring, performance management, organizational development, process implementation, safety, wellness, benefits, employee motivation, communication, administration and training.
• Developed new training system for all employees. This system was customized to fit each individual, based on their experience and strengths.
• Implemented new SharePoint software program to use as a database for all employees and applicants. This system also streamlined inbound faxes so they would go directly to the appropriate person. This system also housed the library for all pre-employment testing and training, as well as computerizing PTO requests. I trained every employee, including ownership on this program.
• Coordinated employee appreciation program by organizing charitable events such as ACS Relay for Life, Shop with a Cop, HACAP adopt a family, Bowling for Kids’ Sake, and many more. I also organized outings for employee appreciation such as an annual Christmas party, summer picnic, and Rough Riders outing.
• Improved employee morale by 40% by meeting with each individual on a bi-weekly basis to discuss personal and professional goals. Utilized Strength Finders to coach and provide resources to recognize strengths and provide solutions for improvement.
City Carton Recycling, Iowa City 11/10 to 04/11
Marketing Manager
Planned, directed and coordinated marketing activities to promote the growth and development of fiber, non-fiber materials to new and existing customers
• Developed and maintained good customer relationships by establishing rapport with the customer and establishing confidence in their products and services. I did this by personally visiting their facilities to better understand their business/process flow.
• Implemented, improved and oversaw overall marketing plan to ensure City Carton received top dollar on all grades sold
• Analyzed and determined material value and volume in developing specific recycling programs.
Gazette Communications, Cedar Rapids 01/10 to 11/10
Account Executive
Provided exceptional service for existing customers while cold calling on new business.
• Brought in 12 new customers, worth $10,000 in new business. Set and met goals on a monthly goals.
Liberty Carton, Golden Valley, MN 01/09 to 10/09
Sales Representative
Prospected, designed and quoted in NE Iowa territory.
• Established new territory in Iowa. Structurally and graphically designed and sold produce bins. These products are now featured in Liberty’s Packaging and Supplies catalogs.
Longview Fibre Company, Cedar Rapids 09/89 to 07/08
Sales Representative
Successfully established three million dollars in profitable new business through cold calling. Managed new and existing projects for our third largest customer
• Designed training program to be implemented throughout all of Longview’s national facilities.
• Formulated, wrote and implemented new employee training manuals.
Office Manager/Human Resources – Fridley, Minnesota facility
Directed recruitment and retention of supervisors and staff of 136 union and non-union employees. Trained, supervised and evaluated staff, coached improvement management skills.
• Resulted in multilateral staff achievement and dynamic team work objectives. Counseled employees on defining career related goals and objectives.
• Successfully refined and implemented new industry specific programs and training programs.
• Directly supervised, managed, and trained 21 employees in Customer Service, Accounting, Shipping and Maintenance.
• Increased productivity by 20% without adding additional staff and eliminating overtime. This was successful by standardizing process throughout our company
While at Longview Fibre Company, I also played a huge role as Customer Service Manager.
I reduced the number of billing adjustment from $127,663 in the first quarter of 1999 to $9,517 for the first quarter of 2000.
I traveled to all the Longview container plants to train staff on the training program I developed, as well as managing the startup of our new office in Seward, NE.
I helped interview and select Customer Service Correspondents, coordinate and prioritize customer needs with Sales and Production, monitor and enforce warehouse agreements, handle pricing and cost analysis.
With Longview Fibre Company, I also held positions in Customer Service, Executive Secretary, Planning and Scheduling, Accounting Clerk and Receptionist
Education and Training
Alburnett High School – Diploma 1986
Kirkwood Community College – Human Resource Management Certificate Series
Kirkwood Business Partners 2011-2013
Quality One Program Certification 1989
University of Wisconsin-Madison Executive Education – Intro to Corrugated Containers
1995
University of Wisconsin-Madison Executive Education –Value Added Corrugated
Fibreboard 1997
How to Lead a Team Certification 1997
How to Recruit and Retain Manufacturing Employees in Today’s Labor Market 2000
How to Conduct Effective New Employee Orientations 2001
Untangling the Confusing Web of ADA, FMLA & Worker’s Compensation Regulations
2001
Dale Carnegie Leadership Training for Managers 2001
Personnel Law Certificate of Completion 2001
Dale Carnegie – Certificate 2002
How to Remember Just About Anything Training 2003
University of Wisconsin-Madison Executive Education Strategic Selling 2004
University of Wisconsin-Madison Executive Education Selling to Executives 2005
Many others which can be addressed at your request.
Affiliations/Volunteer work:
I have been the captain of our team for Relay for Life for 2012 and 2013. I am also involved in Big Brothers/Big Sisters, HACAP and placing dislocated dogs.
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