Customer Service Accounts Receivable

PROFESSIONAL PROFILE

Team oriented individual with strong organizational and interpersonal skills, excellent customer service aptitude and outstanding interpersonal and communication skills, team player who easily establishes rapport and trust with excellent communications/computer skills with capacity to achieve goals while meeting deadlines. Proven ability to work effectively with individuals at all levels, maintains strict standards with respect to confidentiality, integrity and ethics at all times.

SUMMARY OF QUALIFICATIONS

Highly skilled in answering and forwarding phone calls

Records Organization & Management

HIPAA Compliance

Claim Entry & Payment Posting

Word-processing and clerical support

Accounts Receivable Brightree, Mestamed, and Centrix

Working knowledge of Microsoft Word, Windows, Excel, internet

Accounts Payable HIPPA Compliance

PREFRSSIONAL EXPERIENCE

J.Morrisey Temp. Agency 03/2015 to 07/2015

(UCONN Health Center-Patient Financial Services)

Self-Pay

Accountable for processing credit cards payments, cash payments

Insured office practices are in compliance with HIPAA regulations

Responsible for support billing

Received and sorted daily mail/deliveries

Performed other duties such as filing, scanning, photocopying, ect

Responsible for scanning daily credit card payments for hospital

AMERICAN ADJUSTMENT BUREAU, INC. 04/2014 to 08/2014

Collections & Self-Pay

Resolved customer issues either by directing to re-biller or making payment arrangements

Responsible for Taking credit card information for payment

Maintained excel spreadsheet of daily work activity

Insured office practices are in compliance with HIPAA regulations

HUDSON SEATING AND MOBILITY, Newington, CT 08/2010-07/2013

Reimbursement Specialist for Homecare Billing

Home Care billing for Connecticut, Massachusetts, New Hampshire, and Rhode Island

Confirmation of homecare DME which includes processing CMN’s and PA’s as needed accounts to be confirmed

Verification of insurances and process edits for Medicare, Medicaid and 3rd party insurances.

GENOX HOMECARE, Stratford, CT 02/2008-02/2010

Private Pay and Hospice

Patient bills for private pay and collections.

Validated hospice billing and collections based on company guidelines.

Overhauled Certified Medical Necessary forms for verification for correct patient

OMNICARE OF CT, Cheshire, CT 06/2001-03/2007

Accounts Receivable Billing Specialist

Maintenance daily, weekly insurance status and procedures

Managed 28 skilled nursing facilities for Medicare and billing

Resolved insurance rejections to minimize company losses

Answered customer and facilities questions and concerns on insurance questions

Verified insurance coverage for Medicaid and third party insurances

EDUCATION

STRATFORD HIGH SCHOOL, Stratford, CT

High School Diploma

HOUSATONIC COMMUNITY COLLEGE, Bridgeport, CT

Completed one year in Business Administration

ADDITIONAL SKILLS

Strong verbal and written communication skills

Proven ability to deal promptly with emergency situations

Able to multi-task, prioritize and flexible with changing business requirements

Precise attention to detail

Confidentiality Maintenance

References Furnished Immediately upon Request

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