Manager Customer Service

DEBRA PARK

**** ******** ***** 224-***-****

Fox Lake, IL 60020 acrpzz@r.postjobfree.com

CAREER SUMMARY

An innovative, results oriented catering manager with 20+ years in the hospitality arena, which includes waitressing, catering and management. A high energy focused individual with effective communication, time management, interpersonal, leadership, organizational and problem resolution skills.

PROFESSIONAL EXPERIENCE

FOXFORD HILLS GOLF CLUB 2014-current

This location is under the management of Golf Vision’s Management Group with multiple locations across the US.

Food and Beverage Manager

Report directly to the General Manager

Manage staff of 20-24 employees in all areas of operations.

Hired, trained and managed all kitchen, wait and bar staff.

Manage all inventory/vendors relations which include the ordering of all supplies, i.e., food, bar products, janitorial products and marketing merchandise.

Managed all scheduling, cash transactions and menu planning with the management team.

HOSPIRA WORLDWIDE, INC. (SPIN OFF OF ABBOTT LABORATORIES) 2004- 2013

Hospira is a global specialty pharmaceutical and medication delivery company, with over $3.5 billion in annual sales.

Catering Manager 2008-2013

Promoted to the Manager role due to outstanding leadership.

Managed all aspects of daily catering business for 5 locations, which included food preparation, ordering food and supplies, managing staff of three direct reports, and developing good business practices for the entire team.

Responsible for the hiring, managing and performance reviews of team members.

Developed and grew the catering business from the ground up with $0 in 2006 to $250,000-$300,000 per year.

Recognized numerous times for outstanding customer service by VP’s, Presidents and the CEO.

Updated and maintained inventory for catering and Starbucks/Illy’s Bistro through vendor relationships.

Served as Project Coordinator for all company events/promotions for catering set up, delivery and clean up.

Managed all invoices from internal and external clients.

Maintained the monthly P&L reports for management.

Responsible for payroll records, internal cash in safe, and daily register income.

Instrumental in opening a new location/kitchen in 2013, which included menu design, inventory, hiring and budget planning.

Served as Vendor Machine Coordinator for all Hospira locations.

Catering Supervisor 2006-2008

Promoted to start an internal catering business for all locations.

Organized and prepared all food for internal orders, as well as external local companies, such as Lake Forest Graduate School of Management, Omron, Trustmark, and Brunswick-all located in Conway Park.

Continued to manage the Starbucks kiosk and worked with management to transfer and transform the kiosk to a new vendor, Illy’s Coffee.

Hired, trained and managed all employees for the catering and coffee kiosk.

Completed the Sanitation Certification for the State of Illinois.

Starbucks Group Leader 2004-2006

Managed the high volume kiosk.

Hired and trained all employees based on Hospira and Starbucks protocol and expectations.

Built and maintained strong business relationships with all levels of internal and external clients and vendors.

Responsible for all ordering, invoicing and cash drawers.

ITALIAN WAY 1986-2004

Italian Way was a large, multiple location restaurant/lounge which closed their doors in 2004.

Head waitress/Manager

Hired, trained and managed all wait and bar staff.

Managed all scheduling, cash transactions and menu planning with the management team.

PROFESSIONAL TRAINING/AWARDS/RECOGNITION

Chosen to become Member of the Hospira Safety Team and ECF (Emergency Control Force)

Recognized for numerous Customer Excellence Awards

Illinois Basset Course

Sanitation Certification

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