RANDALL C. ULRICH

**** ****** **** ******, *** Vegas, NV 89113 Cell: 530-***-****

E-mail (primary): acrpzh@r.postjobfree.com E-mail (secondary): acrpzh@r.postjobfree.com PROFESSIONAL ACCOMPLISHMENTS AND KEY SKILLS

EDUCATIONAL PROGRAM MANAGEMENT

Designed and managed a training program at Wells Fargo Bank (TOG), accommodating approximately 700 WFB employees.

Traditional (classroom-based), online (distance education), and hybrid options, focusing on adult education.

Collaborated with Wells Fargo Bank senior level management regarding the vision and long-term training requirements.

Collaborated with internal/external training providers and SMEs to create course curriculum and associated training materials.

Created/Led a Training Council coordinating training needs with managers of various Lines of Business at Wells Fargo Bank.

Course design, content management, attendance tracking, follow-up satisfaction surveys, status reports, and other metrics.

Designed new-hire and ongoing training programs at McGeorge School of Law and law firm of Littler, Mendelson, P.C.

Created course materials, including student handouts, instructor guides, and wrote and directed instructional videos.

Develop, monitor, and maintain training budgets. TEACHING/INSTRUCTION/INSTRUCTIONAL DESIGN/FACILITATION/MENTORING/TECHNICAL WRITING

Personally provide technical training to network engineers in traditional classroom and online formats.

Teaching experience and course design experience in academic, business/corporate, and adult-education environments.

Leadership, management, and change management.

Facilitate online training with internal WFB Subject Matter Experts as well as other external training providers.

Provide technical training services for WFB network engineers and business-related training services for non-technical staff.

Created and taught curriculum for two separate technical courses at Heald College.

Created and taught course content for two separate Sacramento, CA adult-education programs.

Instructor for California State University, Sacramento iMet Master’s degree program (educational technology).

Performed the usual duties of instructor, including classroom management, testing, grading, retention, and problem resolution.

Strong presentation, facilitation, and coaching skills. Comfortable presenting at all levels of management.

Collaborative online tools: Centra, WebEx, Collaborate, LiveMeeting, Adobe Connect, NetMeeting, Elluminate, MeetingPlace.

Centra certified: Leader, Event Manager, and Content Manager.

Tools: Articulate Studio/Camtasia/SnagIt/SharePoint/Wikis/Adobe Creative Suite/Survey Tools/Mind Mapping Software. MANAGEMENT AND PROJECT MANAGEMENT

Manage staffs of up to 15 employees reporting to me. Manage local and geographically-dispersed staff members.

Screening, interviewing, hiring, training, on-boarding, developing, and mentoring of new employees and contractors.

Interact with all levels of management. Strong presentation skills. Comfortable presenting at all levels of management.

Negotiate costs of training, contracts, Statements of Work, and other training-related requirements. Vendor management.

Project management, multiple concurrent projects environment. Deadline-driven projects. MS-Project.

Status reports, dashboards, conferencing, scheduling, logistics, metrics. WORK HISTORY

September 2013 to Present

Southern Nevada Health District (http://www.southernnevadahealthdistrict.org) Information Technology Trainer

Conduct training needs assessments. Analyze results and make recommendations for future IT- and public health-based training.

Design and develop IT training programs, District-wide, which are appropriate to the technical skills needed.

Maintain the training room hardware and software. Utilize technology tools to deliver classroom and online training.

Design course materials and accompanying documentation, prepare course descriptions, and develop training schedule.

Develop and deliver the classroom and online training needed for SNHD.

Monitor and evaluate the effectiveness of the training programs.

Maintain current records of learner development.

Create a mixed environment of classroom, online, hybrid, and personalized one-on-one training.

Organize and promote the IT training programs.

May 2001 to June 2012

Wells Fargo Bank, Nationwide (http://www.wellsfargo.com) CORE Trainer/Sales Development Consultant - Wells Fargo Home Mortgage (December 2010 to June 2012)

National Implementation Team (NIT) member for CORE project for Wells Fargo Home Mortgage (WFHM).

Trainer for nationwide rollout of CORE software for Wells Fargo Home Mortgage (WFHM) Sales and Fulfillment team members.

Provide live, instructor-led, classroom-based training on CORE. Also facilitate live online-based training regarding CORE using Centra.

Travel (75%) nationwide, providing live instructor-led training sessions and manager preview sessions, as well as post-training support. Wells Fargo Bank, Roseville, CA

Technical Education Training Program Manager (Technology Operations Group/EPS) (June 2004 to June 2010)

Technical Training Program Manager and Training Coordinator/Training Developer for TOG Enterprise Production Services (EPS).

Provided technical training and related student services for network engineers and support staff in TOG Enterprise Production Services.

Consulted with managers from various Lines of Business to determine suitable training, duration, content, and delivery format.

Responsible for new and recurring training, following the standard ADDIE model and utilizing adult learning theory.

Needs assessment; training and materials delivery; follow-up and measurements; post-training surveys; progress and status reports.

Selected training vendors and service providers. Negotiate costs, contracts, and Statements of Work (SoW) for educational services.

Responsible for monitoring and maintaining an organizational training budget of approximately $400,000.

Provided instructor-led training, coordinating with training resources and internal Subject Matter Experts (SMEs) in Wells Fargo Bank.

Provided training utilizing live, instructor-led, classroom-based training; live online-based training; blended learning; or CBT/WBT.

Personally led training, either classroom-based, or through online collaborative tools such as WebEx, Centra, and LiveMeeting.

Created COBIT document "DS7- Educate and Train Users" for compliance training. Wells Fargo Bank, Roseville, CA

Network Engineer (May 2001 to June 2010)

Network Engineer providing diagnosis and problem resolution in the Network Management Center (NMC) data center for WAN equipment and telecommunications circuits, for a wide area network in excess of 40,000 devices (e.g., routers, switches, hubs, CSUs).

Supported/diagnosed/repaired Cisco, 3Com, Juniper, Extreme, Bay, Foundry, Synoptics, and other equipment manufacturers.

Previously certified/attended CCNA, CCNP, MCSE, CNE, A+.

Created playbooks for Network Management Center engineers (WinZip Encryption; Cisco 424 Hubs; Cisco 2980 Switch Replacements).

Created Enterprise Production Services (EPS) Production Assurance wiki site for training materials. (AD-ENT ID and password)

Created TOG Enterprise Production Services (EPS) Training Services Request SharePoint site for training requests.

Created Technology Operations Group (TOG) SharePoint-based training calendar.

Project Lead, eBonding Project (Cassie Hill Data Center). Led team of 30 members, representing WFB business groups and external vendors. Facilitated regular meeting calls, provided regular reports, kept program on time and on track. April 2000 to June 2001

Heald College of Business and Technology, Roseville, CA (http://www.heald.edu) Instructor (Concurrent with positions noted above and below)

Instructor for technology-based adult education programs for a for-profit business college.

Created course content and personally provided instructor-led, classroom-based training.

Taught two technology courses: Transmission Media and Networking and Internet Studies.

Performed the usual duties of instructor, including classroom management, testing, grading, retention, and student problem resolution.

Selected or approved relevant texts and other related materials for courses.

Worked with instructors, deans, and senior management in setting educational goals, retention of students, and quality of instruction. October 1996 to May 2001

3Com Corporation, Santa Clara, CA (http://www.3com.com) Manager and Systems Engineer

Managed team of ten resident 3Com engineers working on-site at Wells Fargo Bank network data center (Cassie Hill Data Center, CA).

Network engineer providing support services for wide area networking (WAN) equipment manufactured by 3Com Corp.

Supported LAN and WAN equipment and technologies. Supported multiple platforms.

Resident engineer for client site (Roseville, CA), network control center. Responded to and resolved network problems remotely.

Coordinated problem resolution efforts of client, third party vendors, and 3Com. Interacted with on-site third party vendors.

Created relevant technical documentation for WAN technologies and hardware. Webmaster for intranet web site.

Field engineer for 3Com-managed sites, diagnosing and repairing 3Com equipment at customer locations. Littler, Mendelson, Fastiff, Tichy & Mathiason, P.C., San Francisco, CA (http://www.littler.com) Manager and Applications Specialist (April 1996 to October 1996)

Managed a staff of seven geographically-dispersed technical and training employees (supporting 26 offices) all reporting directly to me.

Software training for end users. Formal classroom and one-on-one training. Local instructor-led training and distance learning.

Technical training for all law firm members (attorneys and staff) for all relevant software and hardware used in all offices nationwide.

Created and managed new hire orientation program for IT department.

Responsible for a company-wide rollout of computers and software, servicing 26 offices nationwide.

Hardware and software installation, configuration, repairs, and maintenance. Installation/configuration of peripherals.

Responsible for mobile fleet (laptop computers). Installation, configuration, and tracking.

Help desk environment. Handling hardware and software issues, by phone and in person. EDUCATION

Doctor of Education (anticipated completion December, 2016), Drexel University, Sacramento, CA campus Program: Educational Leadership and Management

Concentration: Human Resources Development (HRD), Organizational Development (OD) Master of Arts, 2010, California State University, Sacramento, Sacramento, CA Major: Education

Concentration: Educational Technology

Master of Arts, 2005, University of Phoenix, Sacramento campus, Sacramento, CA Major: Education

Concentration: Adult Education and Distance Learning Bachelor of Arts, 1988, Montclair State College, Upper Montclair, NJ Major: Psychology

Minor: Paralegal Studies

Specialization: Patent, Copyright, and Trademark Law (ABA-approved program) Associate of Applied Science, 1996, Heald Institute of Technology, Sacramento campus, CA Concentration: Networking

Associate of Applied Science, 1993, Heald Institute of Technology, Rancho Cordova campus, CA Concentration: Electronics Technology

Certificate of Completion, 2009, California State University, Sacramento - College of Continuing Education, Sacramento, CA Program: Train-the-Trainer

SUMMARY OF TEACHING EXPERIENCE

College

Adult Training

Programs

Corporate Training

For-Profit Training

Centers

Other

Instructor, iMet Program

CSUS, Sacramento, CA

Instructor, Networking

Heald College, Roseville, CA

Instructor, Web Page Design

Heald College, Roseville, CA

Instructor, Computer Lab

Montclair State College, NJ

Instructor, Introductory

Psychology

Montclair State College, NJ

Created course content for each

program. Text selection,

curriculum design/revisions.

Classroom, hybrid, and online

delivery of course content.

Usual instructor duties

involving tests, grading,

classroom management, student

retention, resolution of student

problems.

Sample instructional videos:

“Weekly update, course

discussion” and “Tech Tools

Overview (CSUS)”; as well as

“Creating a VoiceThread

account” and “Creating a

VoiceThread file”.

Fencing Instructor

(and Course

Developer)

CSUS, Regional &

Continuing Education,

CA

Sacramento

Learning Exchange,

CA

Created course content

for both programs.

Wrote and directed

training video

(“Introductory

Fencing”) for

Sacramento Learning

Exchange.

Usual instructor duties

involving class

management, student

retention, and

resolution of student

problems.

Program Manager,

Trainer, and Course

Designer

Southern Nevada Health

District, NV

Wells Fargo Bank, CA

3Com Corp., CA

McGeorge School of

Law, CA

Software Trainer

Littler, Mendelson,

Fastiff, Tichy &

Mathiason, P.C., CA

Weingram & Zall, P.C.

Maywood, NJ

Training program design;

course design, content

management, new-hire

training, surveys/

measurement.

Classroom, hybrid, and

online delivery of course

content.

Innovation: Winner,

Innovation Stock Exchange

(Wells Fargo): “A Day in

the Life of a Check”

training video.

Computer

Instructor

New Horizons

Computer Learning

Centers, Sacramento,

CA

Computer

applications training

in the adult learning

environment.

Duties involved

curriculum

development, student

motivation and

retention. Internal

training of new

employees.

Publication

Ulrich, R., &

Egbert, L. (2012).

Teaching Olympic

fencing to the Deaf:

Identifying and

addressing a gap in

teaching the sport.

International Journal

of Sport & Society,

3(4), 1-18.

Video: Teaching

Fencing to the Deaf

Deaf Education

Presented paper at

Deaf Studies Today

2010 educational

conference (April

2010): “Teaching

Olympic Fencing to

the Deaf: Identifying

and Addressing a Gap

in Teaching the Sport”

Video of presentation.

Contact this candidate