Medical Front Desk
Resume:
Tierra Mendes
Mint Hill, NC *****
******.******@*****.***
SUMMARY: Flexible team player who thrives in environments requiring ability to effectively prioritize and handle multiple concurrent projects.
EXPERIENCE:
Smith Institute for Urology Lake Success, NY 03/2015 – Present
Registrar
Welcomes and greets all patients and visitors, in person or over the phones
Listens attentively to customers’ needs and concerns
Handled customer inquiries regarding service and billing.
Answers multiple phone lines, assists customers with miscellaneous request and refer callers to appropriate parties.
Performs light typing duties such as various correspondence, reports, or data entry.
Maintained spreadsheets, composes, types and prepares letters, memos and documents.
Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
Convergys Charlotte, NC 8/2014 – 3/2015
OnStar Subscriber
Worked in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.
Cross-sold products (Healthcare and Financial) and services with focus on customer satisfaction and retention.
Greeted customers in a courteous, friendly, and professional manner.
Demonstrated empathy and took ownership of the call and partnered with the customer/client to resolve concerns.
Diffused irate customers and de-escalated customer concerns.
Harris Teeter Mint Hill, NC 11/2013– 8/2014
Cashier
Received payments by cash, check and/or credit card.
Bagged groceries and made sure station was cleaned.
Scanned items, verified pricing, and honored appropriate coupons.
Greeted and welcomed all guests; practiced professional and courteous hospitality.
Counted contents of cash register drawer at the end of each shift.
Maintained awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
Accurately and efficiently completed all sales transactions and maintained proper cash and media account abilities at POS registers.
J.D. Pantzis, CPA, P.C. Brooklyn, NY 2012 – 2013
Receptionist (5/2013 – 10/2013)
Greeted and welcomed all guests; practiced professional and courteous hospitality; announced arrival to appropriate staff person; served beverages
Reviewed and distributed incoming faxes frequently.
Monitored telephone display terminal for all incoming calls; transferred calls into voice mail; take detailed messages; cheerfully and tactfully handle inquiries and/or direct inquiries to appropriate staff.
Receptionist (6/2012 – 1/2013)
Picked up and delivered tax returns for the elderly clients.
Scheduled appointments and maintained office calendar.
Used computer applications such as Microsoft Word, PowerPoint, and Outlook Express to perform work assignments.
Answered all incoming calls and handle caller’s inquiries.
Received, directed and relayed telephone and fax messages.
Open and date stamped all general correspondence.
Scanned and batched taxpayers W2’s and tax returns in Lacerate Software
CLINICAL CERTIFICATE:
HIPPA
GECB
Quality Insurance
Soarian
Allscripts
REFERENCES
Sean Harford 516-***-****
Larry Starke 646-***-****
Derin Adams 718-***-****
Contact this candidate