MARILYN HAENKE

SUMMARY

Core Qualifications:

Professional with 18 years of experience in IT roles including release management, business process analyst, testing and production support. Recent role included capacity planning and metrics reporting, project tracking and management, project impact assessment, Business Case planning, change management and focal point for RVL upgrades for six main product billing and ordering application groups. Qualities include attention to details, team building skills in a diverse culture, strong analytical capability, excellent work ethic, very good oral and written communication, and determination to make each project a success and meet the needs of the client.

Technical Skills:

Hardware: IBM Mainframes DOS, OS/390, OS/370, DOS. PC

Software: COBOL, CLIST, JCL, TSO, ISPF DIALOG MGR, FileAid, TCS, Endevor, Fortran, AQT, Microsoft Office (Word/Excel/PowerPoint), Tablestar, and other Verizon homegrown tools for Project Management.

Databases: DB2, SQL Server, Oracle

EDUCATION

St. Cloud State University, MN

Bachelor’s Degree in Economics/Math

St. Cloud State University, MN

Master of Business Administration with Honors

PROFESSIONAL IT EXPERIENCE

Verizon Data Services, Temple Terrace, FL 2000 - 02/2015 Product Catalog ARG (Application Release Group) Manager, 2009 - 02/2015

Managed major and minor releases for 6 major Product Applications.

Simultaneously tracked and monitored each application’s design, development, testing and production implementation throughout each project’s lifecycle, and facilitated upgrade post-mortem reviews.

Created an Excel Commitment Schedule to track details of each application deliveries, test dates, cost trackers, capacity planning, and special notes for each impacted project which ensured that all groups had ongoing up-to-date statuses of projects which facilitated smooth code installs with 99-100% accuracy.

Handled change management for National Tables code and data production installations.

Managed release meetings for implementing detailed code and data installs, and held weekly new project reviews with the Product Catalog architects to keep them aware of new projects to assist them in managing their priorities and capacity.

Acted as focal point for Product Catalog ARG for OOM (Order of Magnitude) estimation for business cases and LOEs for Work Request projects. Represented the teams under one VP in preparing for next year’s workload. Prepared a spreadsheet with all the business cases and estimated OOMs for capacity planning for next year. This spreadsheet was used by High level management to prioritize next year’s projects and funding.

Business Process Analyst, 2006 - 2009

Created detail designs from Architects general design for all structure and edit changes.

Managed and tracked all projects for the National Shared Tables team.

Facilitated weekly meetings to review projects and held upgrade meetings to review activities needed for successful upgrades.

Assisted Architects in adding new structure changes for DB2 tables into Endevor and reporting detailed structure changes of each release to all Application Groups.

Lead Testing Role, 2002 - 2006

Noted Accomplishment: Received Verizon Excellence Award for National Tables Testing. Created test scripts and tested a new VPF Maintenance Console, which loaded Mainframe product data for National Tables team. This Maintenance Console tool created by the VPF team is still in use today.

Simultaneously tested in both DB2 and Microsoft platform data environments (system and integration)

Created detailed test scripts and implemented test cases.

Lead role in reporting and managing test results and reports using Microsoft tools.

Facilitated test meetings for National Tables and VPF (Verizon Product Factory) to review defects and resolution commitments.

Monitored production upgrades on weekends. On one occasion, was able to correct a large issue with missing data before the upgrade was complete which avoided an outage.

Systems Engineer - Production Support, 2000-2002

Monitored jobs and fixed system and JCL errors and provided on call support for production and test environments.

Installed and tested new code and JCL for release upgrades for NSTS (National Shared Tables Support) group. Assured data distribution success.

Provided detailed resolution information for each IR in an incident log.

Metro Information Systems, Temple Terrace, FL 1998 - 2000

Noted accomplishment: Received a Your Outstanding Award for IR Coordination role.

Systems Engineer – Production Support

Out of hundreds of applicants, was chosen as one of 12 to take the GTE boot camp IT technical training. After receiving training, provided system support as systems engineer role at GTE Data Services in a contractor role.

Monitored and fixed system errors and file distributions, and implemented new code and JCL for release upgrades.

Acted as main focal point for IR coordination.

Other Professional Experience: 1990 - 1998

Financial Manager - Managed all accounting and payroll for, included budgets, accounts receivable, and accounts payable. Managed an eye glass store, including inventory tracking and sales. Provided weekly financial summary reports and handled all payroll and income tax activities and quarterly reports.

Business Adjunct Instructor - Duties included creating class syllabus, class preparation and teaching of the Introduction to Business class, Business Math class, and Introductory Marketing class. Provided class lectures, test creation and grading for each class.

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