Microsoft Office Help Desk
Resume:
Chesterfield, VA *****
Abiola S. Osileye
acrptf@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Experienced Help Desk Analyst proficient in Active Directory Administration.
Proven success working in high-volume, 24x7 technical environments. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues
Communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with users.
Experience with Microsoft Excel, Microsoft Access, SQL
Technical Skills
Databases: Microsoft Access Platforms: Windows, Unix
Languages: Java, C++, Visual Basic, Networking: LAN & VPN/Remote Connectivity, TCP/IP
Applications: Microsoft Office Suite
Statistical Tools: Matlab, SPSS
Employment
Manager AutoZone Inc. October 2012 – Present
Supervision of 10-20 personnel.
Prioritize workload
Validate execution of standard operating procedures
Ensure compliance to company policies
Training and Development
Help Desk Analyst Bright Technologies May 2009 – August 2012
Installed computers and peripherals, and migrated information onto new computers.
Test all computers and to insure all working correctly for next business day.
Troubleshoot PC, network, copier, printer, and application problems.
Coordinate and perform repairs when necessary.
Install desktop hardware and software. Identify and resolve hardware and software application conflicts.
Software Engineer, Intern
Omatek Computers Limited
June 2010 – September 2010
Identify, understand and define customer needs, objectives and business requirements..
Maintained company website keeping it up to date.
Work closely with engineers of varying disciplines to meet requirements
Develop acceptance test procedures to validate software models
Education
Virginia State University Petersburg, VA Spring 2013 - May 2015
B.S.C in Computer Science
University Of Agriculture Abeokuta, Nigeria Spring 2009 - May 2012
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