Front Office Management

Joseph Gardner

*** ********** ***** ~ Key West, FL 33040 ~ 202-***-**** ~ acrpkz@r.postjobfree.com

Highlights of Qualifications

• 4 years’ experience in multi-brand Revenue Management with proven market share growth

• 7 years’ experience in hospitality operations, with a focus in Front Office operations

• Excelled in the following courses: Hospitality Financial Management, Hospitality Accounting I, II & III, Cost Control Management, Food Service Operations, Technology Management & Hospitality Law Work Experience

The Keys Collection Highgate Hotels Complex Director of Revenue September 2014 – Present Key West, FL

• Responsible for the pre-opening, launch and positioning of four brand-new assets, including a Marriott, Hilton and lifestyle-independent property.

• Successfully launched The Gates Hotel and positioned it as a market leader, reaching a 100 RPI within the first three months of operation, and a 120 RPI within five months.

• Surpassed budgeted room revenue by 1.2M within 5 months of opening the first two assets.

• Implemented a comprehensive eCommerce strategy to maximize low-cost distribution and increase direct bookings at lower margins to decrease commission expenses at The Gates. Courtyard Marriott Cambridge Highgate Hotels Director of Revenue June 2013 – August 2014 Cambridge, MA

• Transitioned the Courtyard by Marriott Cambridge to a Highgate managed hotel & implemented wide- ranging strategies to reposition the hotel within the Cambridge/Boston market.

• Grew year-over-year room revenue by 2.3M (24%) within one year of ownership change without any renovation to the asset while achieving 12% RPI growth over the same period.

• Achieved 100.2% forecast accuracy for a running 12 month period ending July 2014, with a per-month accuracy ranging from 97.1% to 106.8%.

Boston Park Plaza Highgate Hotels Revenue Analyst November 2011 – May 2013 Boston, MA

• Worked closely with the Director of Revenue to manage numerous revenue-generating initiatives to surpass a 50M+ annual room revenue budget.

• Responsible for analyzing and quoting groups ranging from 20-500 rooms per night while incorporating F&B and function space spend to achieve the optimum total-hotel revenue.

• Managed diversified campaigns and promotions to drive incremental room revenue in need periods while maintaining non-opaque rate parity with all distribution partners. Hyatt Arlington Highgate Hotels Revenue Management Trainee July 2011 – October 2011 Arlington, VA

• Successfully completed a comprehensive internship in the Revenue Management discipline, gaining in- depth knowledge and practicing all responsibilities required of a Revenue Analyst.

• Learned to develop group sales strategies, manage the Reservation System, provide forecasting support and reporting, establish transient room rate contracts, set group ceilings and target rates. W Boston Hotel Front Office Manager

August 2010 – July 2011 Boston, MA

• Accurately completed auditing and accounting procedures for the hotel & residences, including all associated outlets. Produced and maintained purchasing & budgeting principles for the Front Office.

• Actively coached and developed new and existing talent, produced talent schedules & performance reviews, completed talent payroll and administered coaching & counseling documentation. Renaissance Providence Hotel Front Office Supervisor February 2009 – February 2010 Providence, RI

• Developed a daily training program for ongoing Front Office development and education.

• Produced weekly Front Office schedules, processed weekly payroll & performed employee counseling. April 2008 - February 2009 Rooms Controller

• Strategically set, monitored and adjusted short-term pricing and inventory control of guest rooms to maximize revenue while working with the revenue management team and third-party vendors. Education

Johnson & Wales University Providence, RI

Bachelor of Science, International Hotel & Tourism Management Completed, 05/11 Associate of Science, Hotel Management Completed, 05/09 DCT University Study Abroad

March 2010 - May 2010 Switzerland

• Completed the following courses abroad: International Hospitality Management, International Hotel & Tourism Marketing, International Tourism Policies & German Language Immersion Course. Radisson Hotel Providence Airport Sales & Marketing Internship March 2009 – May 2009 Warwick, RI

• Attained a wealth of knowledge and practices within the Sales & Marketing discipline.

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