Customer Service Sales

STEPHEN R. STERNIK

**** ******** **** ***** *******, OH 45424 937-***-**** *******@*****.***

Experienced Management Professional

Experienced management professional with strong expertise in building rapport with customers, achieving sales goals, coordinating long-term planning, and motivating team members toward exceeding organizational objectives. Proven track record of maintaining client accounts, overseeing inventory control, leading large-scale projects, and maximizing resources.

Core Competencies

*Sales and Marketing *Personnel Motivation

*Project Management Abilities *Budget Development

*New Business Cultivation *Leadership Skills

*Customer Service Skills *Operations Management

*Long-Term Strategic Planning Solution-Focused *Communication Abilities

Resource Optimization Professional History

BURHILL FINANCIAL, BURHILL LEASING CORP. Dayton, OH

Sales/Finance Manager and Leasing Specialist 2012 – Present

*Utilize project planning skills and customer service abilities to achieve revenue goals with key assigned accounts within a defined geographic area.

*Build rapport with customers, supporting them during the implementation of contracts and throughout the relationship. Manage customer satisfaction and loyalty.

*Cultivate strategic partnerships and marketing campaigns to build existing account base.

*Expertly mobilize internal and external resources to achieve sales and organizational goals.

*Implement follow-up procedures to ensure superior customer satisfaction and continued business.

FRANK Z IMPORTS/EVANS MOTORWORKS Dayton, OH

Service Consultant 2002 –2012

*Collaborated with clients to discover unique challenges and provided appropriate automotive solutions. Identified key issues and implemented operational plans and project management skills.

Key Accomplishments

*Generated $750K in sales/year, with 95% capture. Achieved a 25% increase in sales in one month.

*Earned top 10% national ranking for 4 consecutive years.

AUTOZONE, INC. Fairborn, OH

Store Manager 1995 – 2000

*Successfully led retail operations for a store with $2.5M sales and 20 employees. Set short-term and long-term organizational goals for sales, customer service levels, and employee satisfaction.

Key Accomplishments

*Completed 6 Ohio store transfers in 6 years to increase productivity and sales goals. All stores reached top regional ranking levels within 3-6 months of management.

*Achieved a 50% salary increase earned over a 5-year time period.

AON CORPORATION/COMBINED INSURANCE OF AMERICA

Sales Manager 1990 – 1995

*Utilized cold calling, networking, and lead qualifying to expand and update client accounts. Resolved all customer and employee conflicts and complaints.

*Managed and provided motivation to a sales team of 15 representatives.

Key Accomplishments

*Achieved a 10% increase in sales each year and ranked #1 in Western Ohio and Top 10 in 6 states.

Military Experience

United States Naval Reserves

Storekeeper (E-4) – Maintained inventory for 10,000+ SKUs, logistics, and route optimization.

Education

BSBA – Finance, University of Wisconsin

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