BRIAN LARD

Cleveland, TN ***** acrp9k@r.postjobfree.com Cell 423-***-****

Summary

Results oriented professional with extensive experience in manufacturing, operations, quality, customer service, and technical service. A goal oriented self-starter with proven leadership, communication, interpersonal and problem solving skills, who is attentive to details and plans in a logical, systematic manner. Areas of expertise include:

Customer Satisfaction / Quality Improvement

Quality System Development – KPI’s, Glass Wall Metrics, Quality Manual / Procedures

Process / Facility Engineering Design, Build & Start-up

OSHA Process Safety Management

Risk Management - Safety/Environmental

Manufacturing & Production Management

Management in Traditional & Self-Directed Work Environments

Education

Bachelor of Science in Engineering, with an emphasis in Mechanical/Mechanics, University of Tennessee at Chattanooga, Chattanooga, TN

SKILS

CONTINUOUS IMPROVEMENT

Develop Key Performance Indicators that identifies improvement opportunities and when implemented measures effectiveness / improvement.

Investigate/analyze/identify process, quality, safety issues and report / implement improvement opportunities.

Develop / Streamline processes that will increase employee flexibility and increase productivity

PROCESS IMPROVEMENT

Utilize Value Stream Maps, Kanban, and process audits to streamline activities and increase effectiveness.

Utilize layered audits to get to root cause and implement corrective actions

Work with associates to learn best known methods and use information to implement change

QUALITY IMPROVEMENT

PPAP submittal in automotive industry

Management and tracking of gages / equipment calibration

Quality system development and maintenance

Personal Experience

Woodbridge group 2015 - current

Global supplier of chemical research and development, product and process engineering, tooling, manufacturing, technical support, accredited laboratory testing, assembly and sequencing and just-in-time delivery in the automotive industry.

QUALITY ENGINEER, CHATTANOOGA, TN 2015 - CURRENT

Responsible for PPAP development and submission, gage / equipment calibration, resolving customer issues, responding to corrective actions, supporting production with quality issues / concerns

Submitted 25 PPAP’s within first three months to bring aging backlog to current status.

Maintained calibration and implemented tracking software to ease in the process

Went onsite to meet with customers and address quality concerns resulting in customer satisfaction and closure of corrective actions.

Worked with production operators and supervisors to build relationships resulting in quality information flowing in a push versus pull format.

Led two corrective actions teams and participated in a third resulting in root cause development and implementation of corrective actions.

Took on increasing roles and responsibilities including managing three quality auditors and sort supervisor.

Develop job description for quality auditors resulting in quality concerns being identified / addressed at the beginning of the process versus downstream in the process.

3M (Formerly PIPS Technology) 2010 – 2014

Global producer of products, services, and solutions, to the transportation industry, that addresses the challenge of enhancing organizational performance and productivity.

Supervisor Manufacturing / Operations, Knoxville, TN 2012 – 2014

Responsible for production, technical support, technical services, and repair department

Managed 20 direct reports in cross functional departments

Scheduled resources to support day to day activities resulting in exceeding lines on time goal, shortening customer lead time by two weeks, reducing days to repair by five days, while holding overtime under 5%

Utilized value stream maps, Kanban, and layered process audits to streamline production processes and increase efficiency resulting in doubled product production with no increased head count

Consolidated manufacturing from two facilities to with no interruption to the customer or production

Developed and implemented Environmental Health and Safety procedures resulting in reduction of loss time accidents

Implemented layered audit process for finished goods resulting in inventory accuracy increasing 35%

Operations Manager, Knoxville, TN 2011 – 2012

Responsible for day to day operations of production, technical support, and technical service,

Managed $2 M operations budget and came in under budget

Delivered revenue goal 15% below stretch goal and at plan

Delivered lines on time at 10% above goal, inventory turns at 45% above goal, revenue/labor hour at 15% above goal

Delivered service factor, time to answer, and calls per hour at plan

Delivered days to install at plan

Manufacturing Engineer / Product Support, Knoxville, TN 2010 – 2011

Managed a team of technical consultants and production associates

Developed Key Performance Indicators per customer requirements resulting in complaints being turned to praises, service level and time to answer meeting plan

Converted tribal knowledge to operator driven process

Developed product run rates and stocked to required levels

Provided cross training for operators to increase flexibility

INFOGRAPHICS 2008 – 2011

Technical design firm in the information services industry with expertise in technical illustration, animation, and communication.

Technical Writer, Knoxville, TN 2008 – 2011

Develop and document technical content for appliance service manuals.

Conducted product teardown in preparation for service manual creation

Documented component specifications (resistance / voltage/ current)

Developed theory of operation for appliance components and systems

Delivered content on time and under budget

Whirlpool (Formerly Maytag Appliances) 1995 – 2008

World’s leading global manufacturer and marketer of major home appliances, with annual sales of approximately $19 billion in 2013, 69,000 employees, and 59 manufacturing and technology research centers around the world

Product Service Manager / Cooking Products, Cleveland, TN 2000 – 2008

Interface between Research and Development and Customer Service to ensure Voice of Service was communicated and heard during all phases of product life.

Investigated, analyzed and identified potential design, performance, quality and safety related issues as reported through various early warning systems and drove for timely and effective resolutions.

Provided the technical content for service updates and approved final draft for field distribution resulting in increased productivity for field technicians, 20% reduction in service call rate, and increased customer satisfaction.

Represented customer service ensuring service call rate was reduced, product was serviceable and technician friendly, product could be supported after the sale, and product was safe for consumer use.

Administered and coordinated the return of parts and products for suppliers and manufacturing analysis resulting in a 50% decrease in response time for root cause analysis and decreased product exchanges and service call rate.

District Service Manager Training Maytag, Newton, Iowa 1996-2000

Develop administrative and technical skills in preparation for assuming the role of District Service Manager.

Developed administrative skills resulting in knowledge of how to process required forms, where to send completed forms, and departmental points of contact

Developed technical knowledge resulting in being able to conduct training classes on all product lines

Developed training skills resulting in 500 technicians receiving training and being fully prepared to complete effective and efficient repairs

Completed temporary field assignments confirming mastery of skills required for a District Service Manager

Customer Consultant, Cleveland, TN 1995-1996

Front line call support

Negotiated fair solutions to consumer issues/concerns

Served as technical resource for team

Obtained recognition for top performer, call volume

Received customer letter recognizing manner in which issue was resolved

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