Diane Lynn Stocker

*** ********** ****** #** ****: 603-***-****

Manchester, NH 03103 Email: acrp62@r.postjobfree.com

SUMMARY

Dedicated, hardworking, ambitious, responsible Administrative Professional with over 20 years of Administrative and Customer Service experience. Able to adapt to changes, learns quickly, very detailed, organized and able to multi-task at a variety of duties. Background includes Administrative, Customer Service and Manufacturing, I am reliable, punctual and meticulous with a reputation for meeting and exceeding quality and quantity objectives.

PROFESSIONAL EXPERIENCE

St. Joseph Community Services, Inc., Merrimack, NH 2012 - 2015

A non profit Hillsborough County agency that fosters independence and life enrichment for seniors and other adults through nutrition, social engagement and community services.

Administrative Assistant

Process and distribute the daily, weekly and monthly paperwork in accordance with established procedures.

Follow procedures for intakes and terminations with the State of NH Options System.

Build client files.

Manage the office supply inventory and site supplies exercising cost effectiveness and cost controls.

Answer telephone and route calls within the administrative office. Update voice messages when necessary. Retrieve and direct messages.

Proficient utilizing the SJCS client database and remain current on program related components within the program.

Maintain confidentiality of information at all levels.

Process the client referrals to the appropriate site.

Process daily meal changes, daily meal evaluations and weekly meal orders.

Maintain an accurate database of social support information.

Assist with auditing source documentation.

Maintain an updated list of contacts for local resources to assist in referring clients to.

Prepare fliers, menus and forms.

Pick up and drop off mail. Sort, distribute and file Program Department mail.

Develop and maintain open communication at all levels.

Participate in meetings and offer input to improve organization and efficiency.

Complete daily office opening and closing procedures.

Provide assistance with any other agency department when necessary.

Diane Lynn Stocker

RR Donnelley, Manchester, NH 1994 - 2012

Global printing company and high-volume multi-business form producer

Satellite Coordinator/Customer Service Representative/Administrative Assistant

Meticulously followed through on all aspects of Customer Service and Administrative duties.

Gathered various materials required for all orders.

Processed changes to active orders.

Worked with many different individuals and locations within the company.

Communicated daily with customers, sales representatives and other locations within the company.

Consistently met and exceeded time goals.

Learned new programs quickly and applied them throughout the order process.

Processed and distributed daily reports to corporate and to the local management team.

Maintained the daily shipping information and provided monthly to management.

Processed incoming and outgoing mail.

Maintained mailing labels for the customer files.

Answered incoming calls and routed them to appropriate personnel.

Cross trained in other departments in order to fill in when necessary.

Processed payroll and provided weekly payroll figures to corporate.

EDUCATION:

John Mason Institute, Nashua, NH

Certificates in Advanced Computer Applications

Certificates Received

Computer & Internet Fundamentals, Quick Books Level I & II, Microsoft Office Access, Microsoft Office Excel Level I & II, Microsoft Office Outlook, Microsoft Office PowerPoint Level I & II, Microsoft Office Project, Microsoft Office SharePoint, Microsoft Office Visio Professional, Microsoft Office Word Level I & II, SAP Business Objects Crystal Reports.

College of Vermont, Rutland, VT.

Associates Degree in Office Administration

REFERENCES:

Provided upon request.

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