Employee Relations Management, Talent Acquisition, HR Consulting

Shirley G. Golden

**** **** ****** ****, ************, FL 32244

Cell: 904-***-****

Email: ********@*********.***

PROFESSIONAL SUMMARY

Experienced Human Resource professional specializing in recruitment and employee relations within a corporate environment. Customer and team-oriented with ability to achieve successful results that meet company goals and objectives. Strong analytical skills, excellent written and oral communication skills, professional presentation skills and proven leadership abilities.

PROFESSIONAL EXPERIENCE

Acosta Sales and Marketing - Jacksonville, FL 05/2013 – Current

HR Generalist

Administer corporate human resource policies and programs covering employment, wage and salary administration, management development, training, recruiting, and benefits. Consult with leadership on hiring processes and worked closely with divisional and department leaders to proactively establish staffing targets and strategy. Provide advice and consultative services to client groups related to management practices, compliance with policy and employment laws, total rewards/compensation and benefits. Partner with internal partners (Compensation, Benefits, Talent Acquisition, Legal Affairs, etc.) to coordinate support in managing and resolving issues. Lead and facilitate organizational design initiatives across various corporate departments and operational channels.

Diversified Service Options, Inc. - Jacksonville, FL 11/2010 – 05/2013

Sr. Staffing/Employee Relations Consultant

Served as the employee relations subject matter expert to ensure advocacy for the organization by way of facilitating and resolving employee and management issues through consultation, fact gathering and interpretation of relevant policies and practices. Facilitated end-to-end human resource processes (e.g., performance management, compliance with company policies and HR practices, employment laws, total rewards) on behalf of the business unit and HR. Consulted with managers and employees on a broad range of HR solutions related to recruiting, employee relations and performance management. Partnered with leaders to develop, execute, and monitor the effectiveness of employee relations processes including employee coaching and corrective action. Collaborated with legal department on high risk employee relations and compliance related issues. Project lead on various staffing and employee relations programs and process improvements to include the creation of new HR standard operating procedures and revising existing company policies and procedures. Trained and mentored junior level ER team members.

Acosta Sales and Marketing - Jacksonville, FL 3/2010 – 11/2010 Contract Corporate Recruiter

Recruited for roles at all levels and performed various project work on a contract basis. Staffing responsibilities included high volume recruiting for various levels of exempt and non-exempt roles. Consulted with hiring managers regarding compliance with policy, practices and employment laws, compensation, benefits, and management practices. Partnered with Compensation department to coordinate job description changes. Administered company-wide relocation program.

USAble Life/Life and Specialty Ventures, LLC - Jacksonville, FL 08/2009 – 02/2010

HR Partner/Sr. Recruiter

Accountable for all recruitment/staffing functions for 500-employee Company. Managed vendor relationships for contract and temporary staffing and ensured appropriate contract documentation for company records. Provided consultative services to hiring managers regarding compliance with policy, employment laws, compensation, benefits, and management practices. Developed standard operating procedures relating to new employee staffing. Developed and facilitated training to management for new applicant racking system.

Blue Cross and Blue Shield of Florida - Jacksonville, FL 08/1999 – 04/2009

HR Generalist (2008 –2009)

Accountable for handling all employee relations issues and staffing requisitions for the sales and marketing organizations. Ensured effective facilitation and resolution of employee and management issues through consultation, fact gathering, and interpretation of relevant policies and practices. Provided advice and consultative services to client groups related to management practices, compliance with policy and employment laws, and compensation and benefits. Partnered with internal partners (compensation, benefits, staffing, legal affairs, etc.) to coordinate support in managing and resolving issues.

Executive Staffing Consultant (2005 - 2008)

Recruited and selected qualified candidates for director and vice president level positions in partnership with the hiring executive. Built relationships to partner and collaborate with executive search firms in their support of recruiting complex / intricate leadership roles. Assisted hiring executives in clarifying required knowledge, skills, abilities, and behaviors. Provided consultative assistance, training and education to management and employees regarding the interpretation of HR practices, policies, and procedures.

Program Manager / Diversity Consultant (2001 - 2005) Responsible for the overall leadership (strategic and tactical) and management of company's educational relationship program. Managed staff responsible for administering internship programs and accountable for all aspects of the program's budget and expenses.

Sr. Corporate Recruiter / Team Lead (2000 - 2001)

Responsible for providing leadership and direction to include managing the activities and results of the First Coast Service Options recruiting staff.

Corporate Recruiter (1999 - 2000)

Responsible for the recruitment and selection of employees for Company subsidiary, First Coast Service Options.

Convergys Corporation - Jacksonville, FL 07/1998 – 08/1999 Management / Technical Staffing Manager

TECHNICALSKILLS

Virtual Edge

ADP

Recruitmax / Vurv / Taleo

ICims

Resumix

SilkRoad

Peoplesoft

MS Office Suite

EDUCATION / CERTIFICATIONS

Florida State College - Jacksonville, FL

Business Administration

SHRM HR Generalist Certificate Program

SHRM Diversity Train-The-Trainer Certificate Program

PROFESSIONAL AFFILIATIONS

Member of Society for Human Resource Management (SHRM)

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