Customer Service Manager
Resume:
ROBERT J. WILLIAMSON
Highland Village, Texas 75077
*************@**********.***
Plant Manager
Accomplished, results-oriented Manager, proficient in providing operational and financial leadership. Career profile includes an excess of 20 years of manufacturing and construction management expertise teamed with operational, financial, and consulting experience emphasizing improved internal processes and proven financial turnaround.
Career highlights include:
Over-saw and managed a start up division for a national printing company; improving operating profits by over 100%, implementing Key Performance Indicator (KPI) goals, establishing all financial controls including budgets, financial objectives, cost procedures, A/P, A/R, and payroll policies.
Led invoicing initiative project responsible for $2M improvement in cash flow in four month period.
Led the development of new software used to automate field crew reporting, as well as invoicing, payroll and equipment entry companies within both the oil and gas pipeline industry and the telecommunications industry.
Designed Roles & Responsibilities for Project Administrators on the largest ERP implementation project in SAP’s history.
“As a result of my efforts, companies have subsequently seen increased profits ranging from several hundred thousand dollars to over millions of dollars annually.”
SKILLS
Leadership
Management Team Building
Continuous Process Improvement
Profit Loss Analysis
Strategic Planning
Cost Accounting
Supply Chain
Key Performance Indicators
Budgeting
Strategic Planning
WORK EXPERIENCE
Bross Construction Group Jun 2013 - Present
Vice President of Finance and Accounting – Hannibal, MO
Responsible for the financial operations of companies in the following business lines: oil and gas pipeline maintenance, telecommunications tower repair, and Crane services.
Improved invoicing and field data collection activities by leading the development of software to improved data collection and invoicing.
Centris Consulting Jul 2007 – Jun 2013
Sr. Consultant – Scranton, PA
Created roles and responsibilities education for client personnel to facilitate organizational change management activities during SAP implementation for Department of Defense at US Army Depot.
Developed Standard Operating Procedures for Materials Management and Production Management Personnel during SAP implementation.
Developed Work Centers for ERP system and created audit process to ensure Work Center compliance with system routing requirements.
Strategized with U.S. Army Depots to lead the Organizational Change Management effort during the implementation of LMP (SAP based) software for the Depots.
Aligned the organization structure for the Depot Logistics group to work with the new LMP software.
Introduced Earned Value philosophy to Houston Engineering Company and developed training, and operating SOP’s for department managers to utilize the system.
Collaborated with project leads to implement new system with on-going engineering projects.
Self Employed - Consulting Nov 2002 – Jul 2007
Business Consultant – Flower Mound, TX
Introduced work team concept in the customer service/billing and collections departments of a medical supply company reducing customer service expense by 25%.
Reorganized the management structure and developed job costing procedures resulting in annualized labor and overhead improvements for $90M Construction Company. Client experienced savings of $1.6M for year ending 2003 and $2.0M in 2004.
Recommended and led implementation of new batching and invoicing software for Redi-Mix concrete client.
Developed and monitored key production criteria for Redi-Mix Construction Company.
Corporate Express, Document & Print Management May 2001 – Aug 2002
General Manager – Hutchins, TX (Jan 2002 – Aug 2002)
Managed the largest forms print facility in the company ($30M), with 200 employees. Responsibilities include all aspects of production, warehousing, and outsourcing.
Managed $30M manufacturing team in the successful implementation of Baan software, from a Legacy system.
Initiated cost control measures in staffing; resulting in immediate annualized savings of $375K.
General Manager – Tulsa, OK (May 2001 – Dec 2001)
Led successful integration effort of converting a privately held printing company into operating within a large corporate environment.
Implemented work team method to improve order entry, estimating, product offering and customer service for Corporate Express sales associates.
Moore North America Jul 1987 – Mar 2001
Plant Manager – Lewisville, TX (Jun 1998 – Feb 2001)
Developed new plant management team, with emphasis on continued process improvement.
Partnered with sales team on large multi-level marketing customer, who became the largest commercial print customer in Moore’s history.
Managed all phases of plant relocation including project planning, equipment acquisition, staffing reductions, implementing new management team, and instrumental in generating a positive work culture in the new facility.
Developed and monitored all measurements for TQM process, established baseline objectives.
Implemented work team concept and cost-cutting measures during initial restructure, resulting in increased gross profits by 114% in an 18-month period.
Led consolidation effort of two print operations into one large facility resulting in the reduction of 30% of all administrative costs and creating annualized savings of $600K.
Plant Controller – Carrollton, TX (May 1994 – Jun 1998)
Set up accounting department, installed SOP’s for all accounting functions including; budgets, financial statements, cost rates, payroll, invoicing, and accounts payable.
Created quarterly cost accounting rate variances.
Developed monthly budgets and provided detailed variance analysis.
Plant Accountant - Lewisburg, PA (Oct 1992 – May 1994)
Responsible for the management of all accounting functions, including A/P, A/R, Financial Statements, Budgets and Cost Accounting.
Senior Cost Analyst - Lake Forest, IL (Mar 1989 – Oct 1992)
Responsible for calculating and auditing all equipment rates for $2B worth of print volume.
Accounting Specialist - Jerome, ID (Jul 1987 – Mar 1989)
Duties included preparing job costs, financial statements, inventory analysis and minor product analysis.
EDUCATION
Boise State University - Boise, ID
Bachelor of Business Administration – Accounting
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