Customer Service Manager

Olawunmi Jeremiah

425-***-**** * *************@*****.*** * Bellevue, WA

SUMMARY OF QUALIFICATIONS

Competitive Analysis skills

Management Proficiency skills

Creative service skills

Excellent customer Service

Excellent communication, interpersonal and organizational skills

EDUCATION AND TECHNICAL CERTIFICATIONS

AA: Bellevue College 2011-2014

BS: Marketing (Lagos State University) 2001-2005

AA: Institute of Management Studies (Public Relations/Communication) Obare 1987-1989

EXPERIENCE

Store Coordinator 2007-2009

Pisces Power Lagos Nigeria

Oversaw sale of variety of generator types and replacement part

Monitor and direct the moving in and out of product and services

Handle administrative roles, customer complaints and queries

Supervise departmental managers and employees

Review and revise orientation of products and sales training materials

Public Relations Officer 1989-1990

Axis Medical Center

Excellent customer service, and ability to retain old and new customers

Develop marketing strategies

Handle the creation of the companies awareness to enhance patronage

Deals with enquiries from customers

Undertake market research

Teacher (preschool and school ages) 2010-2011

Lil’ People’s World Bellevue, WA.

Develop weekly planning, monthly newsletter and documentations.

Attend to children’s basic needs by feeding them dressing them, and changing their diapers.

Establish and enforce rules for behavior, and procedures for maintaining orders.

Read books to entire classes or small groups.

Customer Service Associate (Seasonal)

Macy’s Bellevue Square, Bellevue, WA 2009

Operated cash register

Work with various teams to ensure outstanding customer service.

Under customer requirements as to provide appropriate clarifications and solutions.

Recognized as consistent high seller

Participate in meetings and activities held to improve customer satisfaction and business performance.

Personal Assistant to the Chairman

Yinka Folawiyo & Sons, Nigeria 1992-2007

Devising and maintaining office systems including data management and filing

Screening phone calls, enquiries and requests, and handling them when appropriate

Organizing and maintaining diaries and making appointments

Organizing and attending meeting and ensuring the manager is well prepared for meetings.

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