Customer Service Manager
Resume:
Tamera Beaty
Collierville, TN *8017
acrovq@r.postjobfree.com
PROFESSIONAL SUMMARY
Offering project management experience in training, administrative management and customer service. Operating experience with IBM iSeries/System-I server (formerly AS/400) information systems in the direct-to-consumer and retail distribution center environment with general ledger, budgeting, and account reconciliation. Customer service focused for both internal and external customers.
PROFESSIONAL EXPERIENCE
Barnhart Crane & Rigging, Memphis, TN 09/09 – 08/15
Corporate Training Coordinator
Maintains master schedule of training calendars and availability.
Schedule and coordinate all training classes and conferences with MS Project.
Organizes and distributes surveys and course evaluations to class attendees.
Send company orientation materials to new hires with welcome letter and training schedules.
Maintain all training documentation for employees in QPulse or data warehouse system.
Prepare all training materials for each class.
Facilitate web-based training.
Design and processed employee ID cards.
Assist Training Manager with training activities.
Arranged hotel, food and transportation needs for all training activities.
Communicate all training activities to all branches.
Digerati Search, LaGrange, TN 10/06 – 02/09
Operations Manager/Recruiter
Multi-functional position encompassing full range of accounting skills and office management of a 15 member recruiting, administrative and research staff.
Assist clients in the recruitment of information technology professionals for positions across the United States.
Verify candidates’ resume for accuracy by conducting reference checks.
Provide feedback from our clients to the candidates following their interview.
Balance financial reports and journals; reconcile and analyze cash receipt journal and bank accounts; process payments; entrusted with access to make deposits, withdrawals and fund transfers.
Prepare monthly profit and loss balance sheets and general ledger reports for executive management.
Input all information on clients and candidates into our database.
Schedule all travel arrangements.
Williams Sonoma, Memphis, TN 12/00 – 7/07
Wave Management (Aug 03 – July 07)
Administration department was accountable for the daily accuracy and timely processing of all system generated invoicing for 18,000 customer orders in our 2 million square foot distribution facilities.
Department constructed system generated reports that assisted management in analyzing data to insure that Williams Sonoma’s objective for increased productivity were being achieved.
Department made inventory adjustments according to the policies and procedures of Williams Sonoma.
Utilize SQL queries to analyze data to ensure that all customer orders are processed within a twenty-four hour commitment period and maintain a 96 to 99 percent customer service satisfaction rate.
Warehouse Management Implementation Team (May 02 – Aug 03)
Partnered with on-site consultants from Manhattan Associates and Tompkins & Associates and other management personnel to implement a new Warehouse Management System, Manhattan Associates; WM iSeries Product in to four separate distribution centers with over 2 million square feet.
Trained and supported our associate training staff, which trained over 1000 associates on their role with the new warehouse management system.
Administration Supervisor (Dec 00 – May 02)
Managed administrative staff of six associates to process credits for our customers in addition to preparing daily service level reports for executive management to utilize in their daily planning and strategy meeting.
Supported and initiated procedure to assist management to successfully reduce customer service failures by 85%.
Worked in conjunction with Customer Care Centers in Oklahoma City, Las Vegas and Cherry Hill, NJ to ensure accurate and timely credits for our customers.
Ensured inventory control practices were followed when merchandise was manually picked, packed and shipped for expedited customer care centers.
Coached and mentored associates to improve their professional skills through educational knowledge and cross training.
International Paper Memphis, TN
Accounting - Accounts Payable Representative 10/98 – 11/00
Worked with other team members to ensure that proper accounting practices and procedures were being followed and that all accounts payable invoices were processed in a timely and accurate manner in accordance with International Papers guidelines.
Communicate company planning strategies and objectives and ensure that the objectives are being met to process our daily workload.
Conducted internal audits on customer accounts to ensure accuracy.
Researched and resolved any discrepancy with the customer’s account.
Used problem-solving skills to deal with customer service issues.
Trained and communicated International Papers accounting practices and policies to new employees.
Information Technology Staffing Memphis, TN
Recruiter 11/95 – 10/ 98
Assisted clients in the recruitment of information technology professionals for positions across the United States.
Verified candidates’ resume accuracy by conducing reference checks.
Provided feedback from our clients to the candidates following their interview.
Preformed office manager duties that included invoicing, payroll, and accounts payable and receivable.
Nabisco Biscuit Company/Kraft Memphis, TN
Assistant Operations Manager 08/85 – 11/95
Was responsible for providing objectives and expectations for our office staff.
Maintained and supported all IBM iSeries-iServer system (S/36 )related issues including system upgrades, invoicing, inventory control, tape backup, report generation and distribution.
Provided system support for five satellite offices in Nashville, TN, Little Rock, AR, New Orleans, LA, Jackson, MS and Sheffield, AL.
Trained all new management on Nabisco’s IBM iSeries-iServer system (S/36) and all office functions.
Act as liaison between operations manager and our sales staff to ensure that all of their orders were fulfilled to meet their objectives.
Ensured that support functions such as, accounts payable, accounts receivable and general ledger accounting practices were followed.
Involved in the reconciliation of accounts using Nabisco’s established accounting policies and procedures.
EDUCATION
Christian Brothers University, Memphis, TN
Bachelor of Science – Business Administration GPA: 3.2
SKILLS
IBM iSeries-iServer (formerly AS/400), (S/36) Manhattan Associates’ WM ISeries Product (formerly PkMS) IBM S/36, SAP A/P, SAP A/R, MS Word, MS Office, MS Project, Excel, Power Point, Assure ID 2009, QPulse data warehouse.
REFERENCES
Available upon request
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