Manager, Accounting, Vendor Management, Budgeting, Purchasing, Payroll

OLIVIA D FRASER

Memphis, Tennessee ***** 901-***-****

*************@*******.***

http://www.linkedin.com/in/oliviadfraser

PROFESSIONAL EXPERIENCE

Technology Happens - Memphis, Tennessee 2012-2015

A provider of simple and innovative solutions that empower credit unions to better serve their members.

Manager of Business Operations

ACCOUNTING

Using QuickBooks responsible for all front office accounting functions such as the review of monthly financial statements to assess balance sheet status based on revenue analysis, profit and loss statements, and various accounting based reports.

On time monthly account reconciliation, collections needs, accounts payable including all state and county taxes and report filing, maintained timely accounts receivables from processing to reconciliation.

Timely invoicing of all programming services.

Posted payments into software database on time.

Assisted the CFO in month-end closing by assuring all appropriate information is entered into software database and collect on aged balances.

Assisted the CPA in the gathering of all the financial data for the CEO for the purpose of tax filing.

Charged with making the majority of office equipment, software, hardware and supply purchasing decisions.

As the primary contact with Adams Keegan, a payroll service, I processed a weekly payroll. Once payroll was initiated all taxes, fees and benefits were settled into the correct account allocation.

OPERATIONS

Established strategic planning, participated in budget process, performed research and maintained awareness, resourced allocation, reviewed progress, monitored revenue and expenses, identified problems.

Coordinated and monitored office operations to ensure company requirements were sufficiently met to the satisfaction of the CEO.

Along with the Client Manager responsible for human resources administration which includes interviewing, selection, training, coaching, counseling, problem resolution, performance management and terminations.

Collected and administered all benefits enrollment documents for new employees and changes for existing employees including medical, life insurance, retirement, secondary dental and vision benefits.

Communicated with programmer supervisors when agreements and invoices are paid in order to fulfill our deadline commitments.

Directed all vendors in the fulfillment of their services to stay within budget and goods delivered within promised deadlines.

Acted as project manager for all campaigns for large user group conferences attended annually.

Acted as point of contact for all conference/trade show event and shipping logistics for the purpose of making and tracking reservations, shipping schedules and sales meeting appointments.

Processed incoming or outgoing mail or shipments to include sorting and distributing to appropriate department or satellite office.

Solely responsible for travel logistics for all team members including the CEO.

CLIENT SERVICE

Answered all calls and responded to emails within a timely manner.

Executed, submitted and tracked client agreements.

By providing a listening platform for any client concerns until a situation was either resolved or the client was lead to the Client Manager for resolution.

Zazou - Berkeley, California 2008 – 2011

Since 1982 a multi-million dollar wholesale creator, supplier of unique fashion accessories to higher-end boutiques, catalogs and museums globally.

Operations Manager

OPERATIONS

Performed as trainer/manager of pick-and-pack support team on daily functions including new or revised procedures. Ensured operational strategies were focused on and executed. Built teamwork within and between team members in the department. Promoted and maintained a positive work environment. Firmly monitored team understanding and compliance with established policies, procedures and controls.

Especially during peak shipping season I determined daily staffing resource requirements and assembled teams to ensure all department activities were effectively achieved.

Scheduled and executed annual cyclical inventory counts. To avoid corrective journal entries I analyzed inventory discrepancies to locate errors before inventory adjustment.

Managed web store data implementation and order fulfillment.

Communicated and interacted with department staff and management to resolve problems, answer questions, and keep management informed of issues and resolutions.

ACCOUNTING

Primary manager responsible for general accounting functions i.e. A/R, invoicing, collections, cash flow, billing resolution, credit card reconciliation and monthly commissions’ analysis & distribution for 25+ outside sales groups.

With an emphasis on managing and monitoring confidential client records responsible for all monthly, quarterly and annual COGS, inventory & accounting reports. Resolved complex out-of-balance conditions during report processing. Resolved inventory, accounts receivable handling exceptions by assessing situations, making determinations regarding appropriate courses of action, and communicating with Sales Manager in regards to major differences and operational irregularities.

CLIENT SERVICE

Processed orders received via email, fax and telephone. Maintained and handled mail and internet inquiries from customers, vendors, and colleagues by providing information, referrals or re-direction.

Submitted and tracked executed pull orders then communicated with packing team when shipments were needed to maintain on time delivery deadlines.

Tracked and resolved missing/late shipments.

Researched and corrected any over/short shipments.

Issued credit memos

Jaken Co., Inc. dba 1-800-Buy-Rack - La Palma, California 2004 – 2008

A multi-million dollar wholesale manufacturer and distributor of boltless shelving, cantilever, NSF wire shelving and other material handling supplies.

Branch Manager

ACCOUNTING

Monitored revenue reports and identified areas of concern then assisted in developing action plans to address issues. Resolved inventory, accounts receivable handling exceptions by assessing situations, making determinations regarding appropriate courses of action, and communicating with General Manager with regard to major differences and inventory irregularities.

Analyzed inventory discrepancies to locate errors and reported such to Head Office for inventory adjustment.

Managed payroll functions using ADP software.

Prepared daily deposits and maintained weekly cash flow reconciliation reports to Head Office.

OPERATIONS

Performed as Branch Manager as directed by home office policies. Acted as liaison and maintained open lines of communication among other four (4) branches and home office.

Scheduled and executed monthly cyclical inventory rolls.

Determined daily staffing resource requirements and assembled teams to ensure special order project activities were effectively achieved.

CLIENT SERVICE

Principal administrator of customer relations by providing territory support handling inquires, proposals, processing of orders, invoicing & data entry using MAS 90/200 systems. Communicated and interacted with department staff and management to resolve problems, answer questions, and keep management informed.

Created and executed quotes and revised as appropriate to meet the changing needs and requirements of clients.

Processed orders received via email, fax and telephone. Maintained and handled mail and internet inquiries from customers, vendors, and colleagues by providing information, referrals or re-direction.

Maintained a daily delivery and will-call calendar.

Built teamwork within and between team members in the department. Promoted and maintained a positive work environment. Completed annual performance appraisal of all team members.

Education & Skills Cal State Fullerton Major, Computer Science

Woodfield University, BA - Business Management

University Of Phoenix – QuickBooks – Certification Courses

Computer Software: MSOS, Adams Keegan Efficenter system, QuickBooks, Zoho products (CRM, Project Management, Vault), SharePoint, MAS 90/200, ADP, Oak Street, Wunderlist, proprietary shipping logistics software,

FEDX, DHL, UPS & USPS

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