Customer Service Manager

SUSAN M. HELMCKE

Cell: 954-***-****

E-mail: *******@*****.***

Qualifications

Excellent Customer Service and Interpersonal Skills

Supervisory Skills and training of employees

Ability to multi-task in a challenging environment

Excellent communication and organizational skills/detailed oriented

Troubleshooting to uphold excellent Quality Assurance

Language Qualified – English – Spanish

Computer Literate

Business Development oriented

LCAM

Business Development – Creating relationships with HOA/Condominiums/Rental Communities to promote business for a General Contractor (Coastal Construction Solutions, Inc) March, 2015

Professional Experience:

Aventi at Aventura Condominium, Inc.

2901 NE 185th Street

Aventura, FL 33180

Self-Managed Property Manager; September, 2009 to October, 2014

Manage a 180 unit owner based Condo Community in its entirety.

Work and coordinate all contractors and vendors for repair and maintenance of the community.

Accounts Payable – Quick books

Prepare and present Budget to the Board of Directors

Coordinate all projects daily/long term with maintenance person.

Wrote Newsletter for community every quarter, to update owners on progress and upgrades in the community.

Owner/Tenant orientations – Purchases and leases.

Prepare and maintain units that the Association leases

Interface with all outside companies that contribute to the running of the association (Association Financial Services, CPA, Tax Accountant, Bank, Attorney etc.)

Develop new ideas and recommendations for Board of Directors to consider when making decisions

Maintained costs effective for capital improvements

**Finalist in the 2010 Florida Communities of Excellence Award. Article written in the Florida Journal of Community Associations for Financial Innovations.

2008 – 8/2009 Property Manager – DCMS Management Company, Cooper City, FL

Portfolio Manager for four Associations: Kingsview, Pembroke Pines, HOA, Coconut Key, Margate, Le Nautique, Bal Harbor and Uptown Loft, Biscayne Blvd, Miami, Lime Bay, Arrowhead Condo and Willow Grove Homeowners.

Responsibilities for two Homeowners Association, two High Rise Condominiums and Commercial units.

Obtain proposals from contractors, vendors and various service providers.

Maintain weekly reports for each site, informing the Boards and management.

Manage the staff at each location including Concierge, Front Desk Administration, Security and Maintenance.

Manage 11 units of Commercial Property that is attached to Uptown Loft Condominium.

9/2004 – 2008 Castle Management, Plantation, FL

The following represents the various titles and Promotions I have

earned while employed with Castle Management.

(Weston Hills, Savanna and Pembroke Falls)

Day to day tasks/functions of the Association Master and eight sub divisions

2085, homes.

Accounts payable/receivables (vendors, maintenance, fines)

Coalition of documents for budgeting process

Analysis of vendor accounts, compiled data for compliance

Prepared Management/monthly financial reports Board of Directors

Proposals reviewed for projects in the pipeline

Found solutions for customer service issues

Prepared semi-annual newsletter design layout

1996 – 2004 Marriott Vacation Club International, Beach Place Towers, Fort Lauderdale, FL, Singer Island, Palm Beach, FL

Originally employed as Front Desk receptionist, promoted to assistant sales Administration Manager/Contract processor to Team Leader.

Ocean Pointe Resort was built in 1998, was granted the opportunity to work as the Sales Administration Manager for Singer Island, Palm Beach resort.

Department head for contracting department for compliancy and training of legal documents for purchases.

Prepared weekly/monthly financial reports to Project Director

Developed financial process to retain owners on the units purchased for timeshare.

Managed/recruited and trained hospitality staff for sales executives.

Professional Membership

Served as President of the Board of Directors for a period of six years in the Villages of San Simeon Association in Weston, FL. Involved in the hiring of Property Management Company once turnover accrued with Arvida home builders (Developer)

Education

2007 Gold Coast School of Real Estate FL

LCAM

1999 Foundation of Leadership Training FL

1999 Impact Leadership FL

1978 Nassau Community College NY

A.A.S. Marketing/Business Administration NY

1975 Plainview Old-Bethpage High School NY

High School Diploma

Awards Received 1999 Award of Excellence

1998 Award for Owner Service

1997 Team Leader Award

1997 Self Development Award

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