Customer Service Microsoft Office
Resume:
Victoria Tyson
Gay, GA *****
***************@*****.***
Qualifications:
Type 30-35 wpm
Experience with Microsoft Office 2010 & 2013, including Excel, PowerPoint, Access, Word, and Outlook
Positive telephone skills
Excellent customer service, oral, and written skills
Positive attitude, motivated, and organized
Knowledge of Medical Terminology and Medical Billing/Coding
Experience in MediSoft, including scheduling appointments, entering transactions, and transcribing patient charts.
Knowledge in Medical Office Procedures
Excellent at documentation
Handled shipping and receiving
Skilled in inventory
Education:
West Georgia Technical College, 1996, Certified Nursing Assistant
West Georgia Technical College, 2014, Business Administrative Technology Diploma with a Specialization in Medical Technology
Certificates in: Medical Front Office Assistant, Medical Billing Clerk, Microsoft Excel Application Professional, and Administrative Support Assistant.
West Georgia Technical College, 2015, Associate’s Degree in Applied Science
Relevant Experience:
SMS Transportation Logistics, LLC February 2014-August 2014 (Internship for schooling purposes)
Office Assistant- Created spreadsheets, created and organized filing system for company, filed papers, booked loads for drivers, called brokers and customers to set up delivery appointments, and answered business calls.
Regent Security May 2010-June 2011
Security Officer- secured property, checked vehicles entering and exiting site, and responded to all emergencies.
Returned to college, became a full-time student.
T-Mobile May 2003-November 2009
Customer Support Specialist- Handled business and customer calls, completed reports, planned events, inventory, shipping and receiving, notated customer accounts, and trained others for different positions.
Plant shut down and re-located.
Duracell USA- February 2000-January 2003
Machine Operator- Operated machine making 9 volt and AAA batteries, checked finished product for dents and scratches.
K-Mart June 1992-June 1999
Department Manager- Stocked merchandise, helped with inventory, shipping and receiving, customer service, and ran a register.
AWARDS AND RECOGNITION:
I have accumulated many awards from different positions held such as a trip to Miami for highest production and attendance and an award for achieving consistent excellence. I received many certificates and letters of thanks from customers and supervisors over the years for excellent customer service. I have certificates of appreciation for planning events, and holding monthly meetings for companies.
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