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Customer Service Microsoft Office

Location:
Hopkins, MN
Posted:
September 14, 2015

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Resume:

Quynn Iske

Aspiring Marketing Professional

**** **** ****** ** #***

Hopkins, MN 55343

612-***-****

acrona@r.postjobfree.com

www.linkedin.com/pub/quynn-iske/21/825/261/

Passion for Creative Thinking

Experience in Project Management, Problem Resolution, Customer Service, and Administrative Support

Work Experience

Client Service Coordinator

09/2012 – present IN Marketing Services an Advantage Sales and Marketing Company, Eden Prairie, MN

Project management of multiple of sampling events costing upwards of $10K by working with Account Executives to determine details for successful execution

Create sampling event summary and instructions for event specialists

Approve invoice amounts to bill clients for marketing materials shipped to sampling events

Work on team to provide suggestions of improvements to company software

Train new employees on Microsoft CRM software and retail client specific procedures

Initiate team building activities

Generated and analyzed post event execution reports for clients

Created sell sheets for Good Things in Store demo sampling program

Merchandising Assistant

11/2011 – 09/2012 Nash Finch Company, Edina, MN

Entered information into system for upcoming promotional deals and food shows.

Worked with clients to receive jpeg images of products to post on internal website.

Temporary HR and Data Entry

01/2011 – 06/2011 Pearson, Iowa City, IA

Processed I-9 documents and followed up with employees to receive corrected and missing documents.

Used Homeland Security E-Verify system to confirm employment eligibility

Tracked incoming assessments using Excel spreadsheets.

Quality checked computer based tests before launch.

Transcribed assessments for scanning.

Development Assistant (Part Time)

05/2010 – 09/2010 Lutheran Church Missouri Synod, Iowa City, IA

Created marketing brochures and articles and formatted newsletters to send to current and potential donors.

Reconciled credit card statements.

Completed expense reports for corporate processing.

Secretary II – Professional Development Services, Workforce Development Division

10/2006 – 10/2010 ACT, Inc; Iowa City, IA

Extensive work in customer problem resolution though 800-WorkKeys line

Collaborated with departments such as finance and customer service in the application process of testing sites

Provided administrative support for 3 professional staff including 2 directors marketing department

Used Salesforce database to track client interactions

Followed up on sites’ testing irregularities to remind proctors of protocol

Saw new testing site program migration through from beginning to end

Managed reporting from testing sites with Excel spreadsheets and monthly follow up

Created and presented information regarding job process and documented all department procedures

Used Microsoft Office Products to format and send proposals to potential clients

Maintained marketing collateral inventory

Prepared sales packets for prospective clients

Education

University of Iowa, Iowa City, IA, Graduation Date: 2001

Bachelor of Business Administration major: marketing GPA: 3.27

Additional Training and Certifications

SkillPath Seminar: Becoming a Better Communicator

SkillPath Seminar: Excelling as a Manager or Supervisor

SharePoint, Word, and Excel advanced training classes

Volunteer Work

Crossview Early Childhood Center, Edina MN 2013 – present

Lead monthly meetings as chair of Early Childhood Center Board

Work with board members to approve annual budget

Took and distributed minutes to board members as Secretary

Documented daycare policies and procedures to secure accreditation

Conducted interviews to hire assistant director for Early Childhood Center

Make-A-Wish Foundation of Iowa City 2001 – 2009

Organized charity fundraisers including dinner and auction, golf outings, and Christmas events

Acted as chair of committee by leading meetings and secretary by recording and distributing minutes

Managed volunteer schedule for annual Amana Colonies event

Granted “wishes” of children with life-threatening medical conditions

Organized appreciation picnic for Chi-Omega sorority in 2006 and 2007.

Received Committee Volunteer of the Year award for 2006.



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