GERARD QUINTUS VAALBANK
Drivers licence: Yes (Code 08)
3.3 Morewag Flats
Nelson Mandela Avenue
Mr J Du Toit ( Branch Manager BMW)
Mr Danie Biljon ( Manager Auto Pedigree)
Mrs Sharon Jacobs ( Manager Joydi House Keeping)
Working in the Sales and Marketing industry for many years, I have the ability to recognize both verbal and nonverbal cues to adapt the sales strategies you implement to impress the prospective buyer. I have a successful track record of setting targets, developing sales teams and motivating the teams to achieve goals. Being the best at this is what gives me the urge to go the extra mile and being recognized for my efforts.
I have and are able to exceed in what is expected of me, there for achieving my target and the company overall target as this means a happy boss versus happy employees.
A+ Computer certificate
New Horizon Computer College 1997
I have a friendly attitude, am thorough and the ability to get things done on time
I am honest and reliable
I have a sense of urgency - if a task is important, I will work hard to get it done on time
I am a fast learner
I have the ability to communicate with people.
I am flexible enough to handle changing environments
Able to cope with setbacks and learn from my mistakes
Earned highest marks for customer satisfaction branch level
Workshop in After Sales Management
Implemented new work process flow which increased department productivity.
BOOKING CLERK / SERVICE CONSULTANT
BMW – SOVEREIGN, Bloemfontein, Free State
April 2015 – till present
Answering of phone calls and talking to customers regarding the company's products or services.
Answering questions of customers by means of identifying opportunities to offer information and make product or service suggestions based on a customer's needs. Taking orders from customers and obtaining their personal information, such as name, address, phone number, and payment method.
Updating and making changes to customer accounts.
Document all customer interactions and enter the information into a computer, as well as ensure that all records are accurate and up-to-date.
Handle difficult customers and make sure that each customer has a good experience
2 I C (ASSISTANT TO THE MANAGER) WORKSHOP CONTROLLER
June 2014 – April 2015
AUTO PEDIGREE, BLOEMFONTEIN, FREE STATE
Made targets set by Head Office which was unaccomplished, which resulted in incentives for two months in a row.
Responsible for the quality checks on vehicles that are from the workshop then allocate it to relevant destinations.
Receiving and booking of mass loads of vehicles
Assist the manager, with the management of 32 employees.
Responsible for the purchase and orders of car parts for the workshop
Parts Controller / Customer service and Service advisor
SALES AND MARKETING MANAGER
Feb 2012 – Apr 2014
JOYDI HOUSEKEEPING SERVICES, NGO BLOEMFONTEIN FREE STATE
Developed training manual for new staff to ease transition for new employees. Increased sales by 17% over a one-year period.
Worked directly with departments, clients, management to achieve result in excellent client prospecting and ensuring that job creation was a possibility
Developed new process for employee evaluation which resulted in marked performance improvements.
Since company was established, I managed to employ 10 more employees because of sales prospect
Jan 2011 – Jan 2012
UTI MOUNTIES (COURIER SERVICES) BLOEMFONTEIN FREE STATE
Company package deliveries and package pick ups
July 2005 – March 2009
NASHUA MOBILE BLOEMFONTEIN FREE STATE
Dealt with client queries ( inbound and outbound)
Handled with stock availability enquiries
Handled the floor sales
Responsible for the compilation and print of invoices
Updated client details on database
SALES AND WAREHOUSE CONTROLLER
Jan 2006 – Jan 2009
AUTOZONE PARTS INC. BLOEMFONTEIN FREE STATE
Responsible for Counter and Tele sales
Responsible for the transfer, receive and dispatching of stock
Liaise with clients
Compile and print invoices regarding merchandise
assisted with the picking and packing of merchandise
SALES AND WAREHOUSE STOCK CONTROLLER
March 2002 – April 2005
AUTOZONE HYPER – BLOEMFONTEIN FREE STATE
Handled the queries on stock availability
Received and dispatch parts to different branches and customer
Compile and print invoices for dispatching
Involved in floor sales
PICKER – PACKER / DATA CAPTURER
July 1998 – Dec 2001
ENGINE PARTS - BLOEMFONTEIN FREE STATE
Picked and packed merchandise
Dealt with general queries and giving feedback to customers
Updated customer details on client database
EDUCATION AND PROFFESIONAL TRAINING
High school certificate: Matric certificate
Dr Blok High School Bloemfontein Free State 1996 – South Africa
AFRIKAANS : Conversational, Intermediate, Advanced and Fluent
ENGLISH: Conversational, Intermediate, Advanced and Fluent
SOUTH SOTHO: Conversational and Intermediate
I have the ability to motivate and inspire others through being a good leader and team builder.
I ensure I have sufficient job knowledge by motivating in service training to carry out all related task needed for executing the job
I have the ability to plan, organize and prioritize work in order to deliver on time and maintain quality standards to achieve set result.
I have good and flexible interpersonal skills and am able to form relations with staff and clients to ensure trust and approachability.