Michael Smith

** ******* ****

Milnerton

Western Cape

South Africa

7441

+27-72-626-****

acrogu@r.postjobfree.com

** ***** ********** ** *** gaming industry, starting as a Dealer/Croupier and progressing to Casino/Gaming Duty Manager.

Employment Experience

2014 – Present Part time employment (from house painting to logistics clerk)

2000 – 2013 Casino/Gaming Duty Manager

Mykonos Casino, Langebaan

Managing the Gaming Staff and the Gaming Floor to ensure a high level of service and professionalism.

Conducting monthly assessments of Gaming Staff.

Resolving staff disputes and grievances.

Disciplining staff in accordance with HR policies and legislation.

Managing the operation in the absence of the General Manager and Gaming Manager.

Resolving customer disputes by reviewing reports, liaising with the Surveillance and Security Departments and reviewing Surveillance and Security footage.

Assisting the Security Shift Manager with customer exclusions.

Assisting with customer queries.

Ensuring compliance with WCGRB Rules and Regulations.

Assisting WCGRB with audits. Amending the Gaming ICS and ICP when necessary.

Compiling hourly revenue reports and daily duty/shift reports.

Assisting the Gaming Manager with daily weekly and monthly reports for head office.

Conducting weekly meetings with departmental shift managers and monthly meetings with gaming staff.

1997 – 2000 Did some part time work while waiting for government to issue casino licenses in the Western Cape

1991 – 1997 Pit Boss.

777 Casino, Cape Town

Managing the Tables Staff and the Pit to ensure a high level of service, game security and professionalism.

Conducting monthly assessments of Tables Staff.

Resolving staff disputes and grievances.

Disciplining staff.

Resolving customer disputes.

Assisting with customer queries.

Compiling hourly revenue reports and daily shift reports.

1990 – 1991 Joinery/Carpentry Apprentice

D’Ambrosio Brothers, Maitland

1989 – 1990 National Service

SADF

Education and Training

FICA Money Laundering 2003 & 2010

Roulette Wheel Service Training 2010 (TCS John Huxley)

Cashless General Overview 2010 (Aristocrat Technologies)

Cashless Membership 2010 (Aristocrat Technologies)

Cashless Cash Desk 2010 (Aristocrat Technologies)

Modifying to Manage 2009 (Thomas International)

Practical Industrial Relations

for Charging Officers 2009 (SA Casino Academy)

Table Management and

Awareness on Roulette 2009 (SA Casino Academy)

OHS for Managers 2009 (SA Labour Guide)

OHS for Health and

Safety Reps 2009 (SA Labour Guide)

Eye Care Awareness Session 2009 (Dibanani)

1st Aid Level 1 2008

HIV Training 2006 & 2007 (Dibanani)

Dealing with Alcohol and

Drug Abuse 2007 (Edureach)

Basic Medicals 2006

Customer Service 2005

NQF Training 2003 (Damelin)

Advanced Blackjack and

Game Protection 2002 (The Hallmark Gaming Academy)

Effective Supervision 2002 (Peninsula Technikon)

NTC 1 1991 (College of Cape Town)

Grade 10 1988 (Ysterplaat High School) Left school to complete National Service

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