Customer Service Microsoft Office
Resume:
Nancy Osoro
Columbus, OH ***01
**********@*****.***
Education: The Ohio State University
B.S: International Relations and Diplomacy. (2013-
Minor: Middle East Studies
Cincinnati State Community College
Major: Accounting A.A.S
April 2009- May 2011
Objectives: To obtain a challenging full-time position where I can utilize my accounting,
management problem solving, leadership, communication and
customer service skills.
Computer Skills: proficiency in Microsoft Office, Lotus Notes, Database designs and SQL
Professional experience:
The Ohio State University: Political Science Department- Faculty Research Assistant (2013-
Assist in research projects in American politics (legislatures, courts, elections, and public opinion) and/or Political Methodology, this includes data collection and literature searches.
Assist in class preparation, background research, and presentation of web materials
The Ohio State University: History Department-Faculty Research Assistant (2013-
Type handwritten notes and take notes on court case files, newspaper articles, and coroner's reports on violent crimes and violent deaths in nineteenth and early twentieth century Ohio, Georgia, etc.
Creating a historical database on homicides and suicides which will be available on-line through the National Institute of Justice.
JP Morgan Chase Quality Analyst -Chase Mortgage Banking (2012-2013)
Performed RESPA final rules review
Performed Post Fund Review of originated first mortgage transactions for federal regulatory compliance, adherence to underwriting conditions, and other key areas impacting avalability and risk.
Performed Fair Lending-related testing for Retail, Consumer Direct, and Home Equity, Correspondent, and Rural Housing channels.
Validate critical data points against approved source document matrix and loan file
US Bank- Government Lockbox IRS Data Entry Clerk (Tax Season) 2008-2012
Prepared information for heavy data entry into the information reporting system
Processed and deposited checks and invoices received by mail.
Reviewed checks/invoices for special instructions given by the government and determined the appropriate item handling.
Sorted mail, processed accounts, and prepared deposit tickets to meet daily and hourly deadlines.
Relayed deposit information by phone to lockbox customers to ensure the individual account needs is met.
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