Customer Service Data Entry

HELEN W. MATTADEEN

#***-** ******** *****, *******, ON. L6G 0C7

Tel: 289-***-****

OBJECTIVE: To obtain a position where I can utilize my strong call centre, customer service and organizational skills.

EMPLOYMENT

DAVIS & HENDERSON LIMITED PARTNERSHIP Markham, ON. Cheque Printing Company November 2005-June 2013

Customer Service Rep – cheque advisor

Inbound Call Centre with 1-800 telephone numbers and over 80 calls queued at

any given time.

Duties

Responded to inbound client calls, delivered fast and efficient service assisted our clients with their immediate needs regarding D+H products and services, or order completion.

Accepted first time cheque order from public customers, and financial institutions throughout Canada and U.S.A.

Processed customised logos on business cheque orders or re-orders via emails from our customers.

Demonstrated sharp listening skills to probe and effectively identify public customers/bank representative needs.

Assisted with side-by-side job shadow for new employees.

Resolved problems at first point of contact in a professional, friendly and helpful manner and take personal accountability for the resolution of customers concerns.

Achieved departmental targets for bonus via call monitoring through recommendation of appropriate products and services in order to meet ever-changing customer needs.

Performed accurate data entry skills; used time and resources well; worked on own initiative.

Adhered to compliance scripts when completing transactions.

EDUCATION

1999

First Interactive Computer College, Richmond Hill, ON.

Windows/Microsoft Word/Excel/Internet

REFERENCES: Available upon request

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