Customer Service Sales

I’m an ambitious, positive, and charismatic team player seeking solitude and growth in a professional work environment. Also, reaching to really enhance every aspect of my customer service skills, and gain as much knowledge as possible to carry out through my development.

Professional Experience:

Media Star Promotions May 2015- August 2015

Brand Ambassador

• Promotes brand names, products and services.

• Represents the company in a positive way.

• Builds line sales volumes.

• Interacts with customers and sales prospects.

• Works with other team members

• Communicates with the media.

• Perform other marketing duties relevant to promoting the brand.

• Generate public interest in the brand.

• Provide complete information about the brand. .

• Answers questions about the brand.

• Assist managers with the implementation of marketing campaigns.

• Provide information to the company on sales opportunities in a particular community.

• Demonstrates how a product works.

• Give out free samples of the product to the public.

• Model clothing for apparel brands.

• Meet department and event sales goals.

• Share ideas with supervisors regarding new ways to market the brand.

• Establish regular customers.

• Maintain a customer database and makes regular contacts.

• Track and restocks inventory.

• Attend sales and marketing meetings.

• Provide customer feedback regarding the brand to sales managers.

Women’s Health Alliance Capital Area OBGYN, RALEIGH, NC May 2012- March 2015

Medical Front Office / Referral Coordinator

Greet patients with welcoming energy, and exhibit outstanding customer service

Answer and transfer phone calls with knowledgeable service

Reach out the patients with upcoming appointments, missed appointments, and billing services

Schedule patient appointments accordingly

Check patients in & out

Collect updated demographic & insurance information

Collect co-pays & enter charges

Handle cash and credit funds with responsibility

Fax consented medical and financial document to correct location

Scan medical and financial documents into POS system

A/R management

Scan labs into patient’s charts, schedule mammograms and assist with referrals

Assist with special projects given by Office Manager

Prepare for luncheons and office meetings

Sign off shipments and mail

Closing office duties

Assist last few patients with appointments, collect and organize charts, close down computer systems, credit card collector.

Print next day schedule for each nurse and doctor

Distribute daily cash, credit card receipts, and check funds to appropriate placements

Planet Fitness Raleigh, NC January 2014 – August 2014

Front Desk

Greet member and new comers with great hospitality

Member check in/out

Answer phone calls with prompt script and excellent verbal communications skills

Demonstrate advance communications skill

Provide membership information to new faces

Collect membership fee’s

Keep demographic information updated

Handle funds responsibly and efficiently

Maintain clean, presentable equipment and work place

Scan all documents into POS system

Acknowledge new members with broachers about establishment

Take new members on a memorized scripted tour

Record each cancellation, payment, or miscellaneous statements on appropriate documentation

Stock merchandise and organize according to floor plan format

Utilize Sales and Marketing skills

Eco Friendly Beauty Bar Salon Raleigh NC November 2013 – March 2014

Receptionist

•Responsible for greeting clients with outstanding customer service

•Exhibit advance knowledge on products, openings, and promotional sales

•Book client appointments accordingly

•Answer phone calls with outstanding hospitality

•Manage cash register transactions

•Interact with stylists and clients socially

•Effectively handle client and customer product purchase transactions

•Maintain presentable salon (stocking hand towels, beverage station up keep, laundry, sweeping)

•Marketing projects

•Utilize sales and marketing skills

•Recording transactions, new clients, consent forms for spa use, online purchases for salon needs

•Closing duties

•Count down cash register, compare cash total, cc totals to cc receipts, and checks.

•Record in system

•Distribute funds according to company policies

Skills

CPR Certified

Radiology Certified

Microsoft Office skills (Outlook, Excel, Word, Ect.)

4-5 years Customer Service experience

PC & Keyboard Knowledge

Data entry experience

Ability to think quickly & ensure expedient response to customer inquires

Advanced verbal & writing skills

Computer Systems- Greenway Medical, Mars Medical, Eaglesoft, Aprima, Dentrix, Kareo

Externships/Extracurricular Experience

Dr. Robert Kent Orthodontist, Raleigh, NC June 2013

Dr. Hums Oral Surgeon, Raleigh, NC July 2013

Fusion Dental & Eye Care June 2014

NC State Fashion Show October 2014

Glam Squad of Destiny Mos. November 2014

Houston, Tx Fashion Boutique Features November 2014

Education

NC A&T University August 2012-May 2013

NC Dental University – Dental Assistant I May 2013 – August 2014

Logistics Billing & Coding Training January 2015 – June 2015

References upon request.

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