Customer Service/ Sales

Aziz Chowdhury, B.A.

*** ********** ********

Richmond Hill, ON L4C 5T3

Tel: 905-***-****

acro0t@r.postjobfree.com

A dedicated Financial Services Professional with over eight years experience in financial administration, operations, sales and client services with several of Canadian and American leading financial institutions.

Highlights of Qualifications:

Bachelor of Arts (B.A.)

Strong knowledge of Mutual Funds, Personalized Portfolios, ETF, Stocks, Bonds, Derivatives,

GICs, RRSPs, RIF, LRIF, LIRA, RESP, RRSP loans, TFSA, Seg. funds and Annuities

Specialized in up and cross selling of investment and personal banking products and services

In-depth expertise in Defined Benefit Solutions and Pension Plan Administration Services

Excellence in client care and sourcing new client relationship.

Strong analytical skills; excellent computer skills; superior communication and interpersonal skills

Professional, team-player, relationship-builder, self-motivated and results-oriented

Professional Experience

Sales & Customer Service:

Worked in both in-bound and out-bound call centre environment. Experienced in quality warm and cold calling.

Assisted both existing and potential clients by responding to their different inquiries regarding stock quotes/transactions, markets/exchanges, investment products, reg. & non-registered accounts, account holdings, commission, Fees, trading platform, research tools, web-site/system issues, interest/FX rates, APR, finance charge, NAVPS, MER, loads, dividend, yield, premium and fees, etc…

Accommodated clients' investment needs by executing financial transactions for individual investors, including buy, sell, redemption, fund transfer and switches. Licensed by four (ON, AB, BC, SK) Provincial Securities Commissions to deal in mutual funds.

Facilitated clients’ sound decision making by educating them regarding financial markets, market trends, economic cycles/ indicators and different aspects of banking and investment including, asset-allocation, diversification, crystallization, distribution and tax implications, to enhance investment returns.

Dealt in different type of registered savings plans: RRSP, SRSP, RIF, LIRA, TFSA, RESP and HBP.

Built and strengthened business relationship with people from diverse multi-cultural and socio-economic backgrounds.

Efficiently handled and resolved clients’ complaints/concerns, contributing consistently to high levels of satisfaction.

Financial Administration & Operations:

Scotia Capital: worked as a Customer Service Specialist in Online Brokerage - Trading & Services department of Scotia McLeod Direct Investing/Scotia iTrade within Scotia Wealth Management.

Investment Support Center of Scotiabank (Adjustments & Exceptions/ SSI Dealer Services): dealt with non-registered, regular and locked-in RRSPs: RRSP, RESP, RIF, LRIF, LIRA. Processed different type of transactions: withdrawals, un-locking, transfers, adjustments, reversals, rejections (overnight and WOM) and reconciliation; contributed in successful completion of on-going projects.

FESCo: Efficiently managed day-to-day processing of wide range of defined benefit transactions including, Earnings & hours, 62 & 1, Election, Revocation, Rescission, Garnishment/Child support, Tax/Levy, 10/01 uplift and Social Security Disability Benefits (SSDIB).

Resolved retirement calculation/ recalculation work items related to pension benefits for GM and Delphi retirees consistently within 100% of service level agreements (SLA).

Audited credited service of retirees and active employees and projected estimated pension benefits, based on client plan rules. Also, worked in Retirement Initiation, Pension Modeling and Final calc.

Contributed as part of a team for special client projects for GM, Delphi and Saturn, including pension increases, adjustments and recovery of millions of dollars of SSDIB overpayments for a retiree population of more than 300,000.

Took initiatives that improved process quality, increased productivity and met completion target for different recalculation projects. Trained newly hired US associates and 2nd signed their recalculation transactions, addressed client questions and escalated issues.

Experienced in Process, settlement and reconciling investment transactions: Buy, Sell, Redemption, Share transfer, Switches, Exercise and 2nd signed processed transactions.

Opened invest accounts: single, joint, trust, corporate, cash and margin. Set up PAC/PPP, Systematic Investment Plan (SIP), Withdrawal Plan (SWP) and Relinquishing Transfer (RT).

Coordinated with clients, other financial institutions, Scotia branches and various departments including Back Office (Operations): Settlement, Transfer, Corp. Action, New A/Cs and Forex.

Employment History

SCOTIA CAPITAL (Scotia iTrade - in bound call centre), Toronto, ON Oct. 2011 - June 2012

Customer Service Specialist

SCOTIABANK INVESTMENT SUPPORT CENTRE Toronto, ON Jan. 2011 - May 2011

Adjustment Officer

FIDELITY INVESTMENTS, Toronto, ON 2006 - 2009

Pension Specialist

IFDS GROUP, Toronto, ON 2005 - 2006

Account Coordinator ( in bound call centre)

BMO ASSET MANAGEMENT LTD, Toronto, ON 2003 - 2004

Mutual Fund Representative ( in bound call centre)

TD WATERHOUSE, Toronto, ON 2002

Mutual Funds New A/Cs

TD ASSET MANAGEMENT LTD., Toronto, ON 2000 - 2001

Mutual Fund Representative ( in bound call centre)

Education & Training

Bachelor of Arts (B.A.), Dhaka University, Bangladesh

LANGUAGE FACILITATION: Bengali, Hindi, Urdu, Arabic, French (learning)

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