Customer Service Maintenance

Alex M

Air Reserve Technician - Department of Defense

Salt Lake City, UT

acrnxh@r.postjobfree.com - 701-***-****

Manage multiple employees Project management

Training plan development

Plan maintenance actions

Document and conduct performance reviews

Excellent communication skills

Inventory management

Detail oriented inspections

Troubleshoot issues

Microsoft Office

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Air Reserve Technician

Department of Defense - Chicopee, MA - August 2013 to Present Responsibilities:

Document and carryout performance evaluations on seven employees Develop training plans for three employees

Keep stock and inventory of hazardous materials

Inspect hazardous materials pharmacy inventory for proper quantity Oversee hazardous waste program

Order parts for individual aircraft repair

Ensured data integrity of maintenance action documentation Hydraulic Technician

United States Air Force Reserves - Chicopee, MA - July 2011 to August 2013 Chicopee, MA

Hydraulic Systems Craftsman

July 2011 - August 2013

Achievements:

Promoted to rank of Non-commissioned Officer

Responsibilities:

Oversaw maintenance on aircraft during critical missions overseas Communicated maintenance issues with members of flight crews Reduced down time of mission essential aircraft by diagnosing and repairing downed aircraft Planned large inspections to ensure mission capability of up to eighteen aircraft at a time Sales Associate

Best Buy - Minot, ND - July 2010 to July 2011

Responsibilities:

Mobile phone sales

Knowledge of major cellular phone plans

POS system knowledge

Experience with AT&T retail services

Hydraulic Systems Journeyman

United States Air Force - Minot, ND - February 2008 to July 2011 Achievements:

Air Force Achievement medal

Airman of the year 2010

Completed Community College of the Air Force degree program Responsibilities:

Oversaw maintenance actions of ten Airmen

Maintained inventory of a 30-day bench stock program Planned and assigned maintenance tasks for ten Airmen Ensured data integrity of maintenance action documentation Trained eight Airmen on maintenance practices

Prepared shop administrative programs for external audit quarterly Completed detailed inspections on over fifty aircraft to ensure flight safety Troubleshot maintenance issues on over thirty aircraft Ensured bench stock met strict requirements of nuclear surety inspections Assistant manager

Game Crazy - East Hartford, CT - September 2006 to September 2007 Achievements:

Promoted from shift lead

Offered manager position

Employee of the month December 2006

Responsibilities:

Assisted in inventory management

Performed weekly inventory to manage shrinkage

Prepared inventory variance report weekly due to high shrinkage rate Counted drawers and made cash deposits

Worked with POS system daily

Made schedules

Customer service responsibilities

Game Stop - Meriden, CT - November 2003 to September 2004 Responsibilities:

Assisted in inventory management

Worked with POS system daily

Customer service responsibilities

EDUCATION

Associates in Aerospace Maintenance Technology

Community College of the Air Force - Maxwell, AL

October 2010

Bachelor's in Business Administration

Goodwin College - East Hartford, CT

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