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Manager Customer Service

Location:
New Braunfels, TX
Posted:
September 12, 2015

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Resume:

Suzanne Crisp

*** *** **.

New Braunfels, TX ****0

acrnwf@r.postjobfree.com

830-***-****

Profile

Supply chain and finance analyst with over 15 years experience in inventory and obsolescence management, analysis, order management, transition management, project management and financial management for multi-national corporations. Focused on analysis and cost-cutting as well as integration of two mergers of global companies involving working across cultures and various systems.

Key Strengths and Expertise

% SAP Fico, MM, SD Management

% Risk Management

% Cross Functional team leadership

% EOL Product Management and Planning

% Project management to reduce risk

% Hands on experience: Excel, Access, and SAP

Professional Experience

Teman Enterprises, Houston, TX, January 2008–Present

Manager Day to Day Operations

% Developed marketing strategies for rental properties.

% Ensured all accounts payable were current

% Followed up on work to be done with both tenants and contractors.

BC Forward, Contractor for HP, Houston, TX, September 2011–February 2012

Order Management Analyst

% Prepared daily inventory and past due order reports from SAP downloads using pivot tables, lookups within Excel and Access databases.

% Developed strategies to “pull-in” orders to assist in meeting quarterly revenue goals including “ATPing” orders as needed.

% Prepared daily shortage reports and worked with planners to reduce or eliminate shortages.

MI Swaco, Houston, TX, November 2006–January 2008

DATA Analysis Supervisor

% Reduced costing errors by 75% by implementing a new pricing application.

% Performed data mining using SQL application and Crystal reporting

% Supervised a staff of 4 analysts.

% Standardized international shipping and warehouse data.

Hewlett-Packard/Compaq Computer Corp., Houston, TX, January 1996–November 2006

Supply Chain Planning Manager

% Reduced obsolescence expense over a 4 year period from $58M to $11M per year.

% Implemented new procedures in each region of my divisions’ influence.

% Developed a more streamlined inventory balancing procedure.

% Implemented EOL meetings for all products 1 year prior to EOL thus reducing inventory and obsolescence expense.

% Managed reserve account so that all risks were recognized according to GAAP recommendations.

% Developed/suggested marketing initiatives to reduce excess inventory.

% Worked with suppliers to re-work inventory at EOL to reduce liability

% Developed yearly and quarterly budgets and goals.

% Evaluated EOL claims from suppliers.

% Knowledge Engineer

% Wrote and managed configuration rules within SAP.

% Worked with marketing and factory to ensure that proper products were offered.

% Ensured all BOM’s were correct when dropped to the factory floor.

% Inventory Manager

% Increased inventory turns from 6 to 14 per year.

% Reported on inventory and in conjunction “balanced” inventory for faster use.

% Worked with regions to ensure that ordering was within guidelines and lead-times followed.

% Roadmap Administrator

% Core and Steering Committee member for SAP roadmap for both the Storage and Server divisions.

% Consulted with other departments and regions on forecasting issues.

% Sales Help-Desk

% Answered calls from Sales force relating to their company issued equipment.

% Developed faster set-up procedures.

% Trained field on software and use of new contact management system,

% Administered Lotus Notes databases for sales force.

Price Waterhouse, Houston, TX, July 1994–January 1996

Data Analyst

% Supported International Tax Department in technical matters.

% Managed SQL server database and handled all billing.

% Managed server space for the department.

% Administered Lotus Notes databases for tax department.

Bank One, Houston, TX, September 1988–April 2008

Insurance Department and Customer Service Manager

% Saved the bank over $3M in insurance premiums by utilizing policy benefits.

% Managed transition from different vendors to a central vendor.

% Answered customer complaints and questions.

EDUCATION, PROFESSIONAL DEVELOPMENT

M.B.A. Finance–Letourneau University–Longview, TX

B.A. Marketing– University of Phoenix–Phoenix, AZ

A.A. Mathematics–San Jacinto College–Pasadena, TX

SAP–Fico and Variant Configuration, MM, SD

APICS–Control of Operations



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