SIMONE M BRADY

**** * **** ****. **** ***

Las Vegas, Nevada, 89110

MOBILE: 702-***-****

acrnv6@r.postjobfree.com

OBJECTIVES

1.In the field of education: To obtain an online teaching position in the fields of criminal justice, education, training, addiction or epistemology.

2.In the field of management: To obtain a position which includes training and employee evaluation, designing programs and developing future leaders. One of my main objectives is to develop employee confidence and individual as well as team participation in order to create the synergy needed to enhance production.

3.In an online position: I seek a part to full time job resolving customer’s complaints and answering their questions. It is always my goal to satisfy customers in order for them to return. Bad experiences as well as good ones are told to customer’s friends and families, therefore; they should always have a positive experience and representatives of the company should exceed the customer’s expectations. This is possible when exceeding customer’s expectations become a part of the team’s culture.

4.In the coaching field, my interests lie in organizational development for developing leaders for the purpose of promotion as well as mentor managers and leaders who are currently in their desired positions to make positive change.

5.In the field of addiction I aspire to become a counselor. I am without professional experience in this area, however; I have many years of living with, aiding and studying real addicts. My mother was an alcoholic, my partners have been addicts and one of my daughters is an addict. I, therefore have very personal experience and would consider this a lifetime project rather than a job because one cannot see something that they consider enjoyable as hard work. I have a knack for helping people.

EDUCATION

Currently Capella University Online; Minneapolis

Doctorate: Advanced Studies in

Human Behavior

2007-2009 Fielding Graduate University Santa Barbara, CA

Doctorate: Human Development

Master of Human and Organizational

Development: I transferred to Capella

Specialization: Transformative Learning for Social Justice

2005 – 2006 American InterContinental University Hoffman Estates, IL

Master of Education

Emphasis: Curriculum and Instruction

2003 - 2005 American InterContinental University Hoffman Estates, IL

Dual program:

Bachelor of Science in Criminal Justice

Associate in Business Administration

1982-1983 Robert Fiance Beauty School Flushing, NY

Cosmetology and Business

PROFESSIONAL SKILLS AND ABILITIES

Training

Restaurant Training Coordinator (RTC): Following mandatory training this position required training and evaluative skills. I had to administer tests in order to evaluate and certify employees as well as schedule training. The training was designed by me.

Customer service where exceeding the customer’s expectations was our main goal.

Speed of Service was a main goal and my stores had the lowest times in Las Vegas

Workstation Positioning is a tool used to ensure that employees are trained on at least three positions to increase synergy as well as to develop employees for first level management.

Levels of Management

Shift Leader leading to RTC

Second Assistant Manager

First Assistant Manager: Following mandatory assistant manager training this position required skills such as interviewing potential employees, hiring, training and evaluative processes. Restaurant inventory and ordering, fund verification, bank deposits and marketing were other aspects of the business that I was responsible for.

Manager: Following mandatory training I gained new skills that enabled me to run all operations in the restaurant.

Decision Making

Approved and changed purchase orders for the restaurant dependent upon the restaurant’s sales.

Certified employees upon satisfactory evaluation.

Problem Solving

Improved food delivery time in order to satisfy customers by using positive and negative reinforcements to change employees’ behavior.

Increased employee morale and retention by creating an equal opportunity environment.

Improved employees’ knowledge of critical control points with regard to food safety by performing daily assessments, observation and using positive and negative reinforcements.

Forced a culture to my employees that the customer is always right, and even if they are not it is of paramount importance to resolve the situation to where the customer experiences a “we care” atmosphere and is satisfied by the outcome.

EMPLOYMENT HISTORY

Self-employed, Child care, (2011-present)

Self-employed, ShenanErrands and Content Sorceress Online Business (2008-present)

Cashier training for management, Rebel Oil Company, Las Vegas (2009 – 2011)

Childcare Provider, Self-employed (part-time), Las Vegas, NV (2003 – 2009)

Manager, Jack in the Box, Las Vegas, NV (2001 – 2008)

Owner / Operator, Atmospheres Delivery Service, Las Vegas, NV (1999 – 2001)

Waitress, PizzaRio, Las Vegas, NV (1998 – 1999)

Cleaned homes, Self-employed, (1995-1998)

Disc Jockey, Manager and Club Promoter, (1993-1995)

Hair Salon Manager, Cutting Impressions, (1985-1989)

Cashier: Supermarket, (1984-1985)

Cashier and Food, Wendy’s and McDonalds (1983-1984)

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