Customer Service Sales

Kimiko Brewer

**** ***** ***** **.

Augusta, GA *0906

acrnrh@r.postjobfree.com - 678-***-****

Professional Summary

Highly motivated, passionate and skilled Customer Service Representative dedicated to providing exceptional care, and versed in customer support in high call volume environments for 14 years. Seeking an opportunity to work in an encouraging and positive environment where I am able to display my positive experiences through a high-quality customer care.

WORK EXPERIENCE

Customer Service Representative

NIIT Technologies - Augusta, GA - December 2013 to Present

Responsibilities

Effectively manage a high-volume of inbound and outbound customer calls, while mastering systems and databases. Defuse volatile customer situations calmly and courteously. Accurately document, research and resolve customer service issues. Refer unresolved customer grievances to designated departments for further investigation. Resolve service, pricing and technical problems for customers by asking clear and specific questions. Initiate operations improvements to improve overall call center productivity. Accurately process payments for newspaper subscriptions for several business units in Augusta, Amarillo, Athens, Bluffton, Jacksonville, Juneau, Lubbock, Savannah, St. Augustine, and Topeka.

Skills Used

The use of Microsoft Office (including Word, and Excel), Microsoft Outlook, PBS, & DTI.

Customer Service Representative

Urban Outfitters, Inc. - Augusta, GA - August 2008 to March 2014

Responsibilities

Addressed and resolved customer product complaints empathetically and professionally. Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Referred unresolved customer grievances to designated departments for further investigation. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Accomplishments

With the knowledge received over a course of 5 years, I was selected to assist with creating the training manual for the email department.

Skills Used

The use of Microsoft Office (including Word, and Excel), Microsoft Outlook, and Sterling.

Sales Associate

K-MART - North Augusta, SC - July 2007 to May 2009

Responsibilities

Greeted customers in a timely fashion, while quickly determining their needs. Recommended new gardening products to customers, resulting in a 15% increase in add-on business. Operated a cash register for cash, check, and credit card transactions with 100% accuracy, including counting the contents of the cash register. Priced, stocked and replenished merchandise according to store merchandising layouts. Identified potential shoplifters and alerted management.

Accomplishments

Saved the company thousands of dollars via lost prevention notices of theft being done in the store.

Skills Used

Accurate inventory reports and accurate reports of monies received and deposited.

Sales Associate

Burning Sandz - Augusta, GA - March 2008 to July 2008

Responsibilities

Cultivated a customer focused shopping environment by greeting and responding to all customers in a friendly manner. Supervised and directed all merchandise and shipment processing. Maintained established merchandising standards, including window, sales floor and promotional displays. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Priced merchandise, stocked shelves and took inventory of supplies.

Accomplishments

Demonstrated the ability to operate the store with little to no assistance from the owners.

Skills Used

Checks and balances, inventory control, and payroll documents.

Co-Site Director & Counselor

The Family Y - Augusta, GA - January 2007 to May 2007

Responsibilities

Supported several classroom teachers in implementing a developmentally appropriate curriculum for a group 20 students. Communicated regularly with parents about daily activities and behaviors. Identified early warning signs of emotional and developmental problems in children. Engaged with children individually to meet their emotional and physical needs. Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system. Supervised circle time, free play, outside play and learning and developmental activities. Familiarized parents with center's policies, regulations, fees and curriculum.

Counselor

South DeKalb YMCA - Decatur, GA - November 2005 to May 2006

Responsibilities

Maintained a positive demeanor to facilitate a stable, consistent environment. Brought signs of potential emotional and developmental problems in children to caregiver's attention. Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports. Encouraged child involvement in classroom experiences. Supervised circle time, free play, outside play and learning and developmental activities. Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system. Promoted good behavior by using the positive reinforcement method.

Administrator/Distributor

Innovage, Inc. - Augusta, GA - March 2005 to October 2005

Responsibilities

Assembled a team of 10 distributors and supervised daily, weekly, and monthly production goals. Ordered and distributed office supplies while adhering to a fixed office budget. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Drafted bi-weekly time sheets for 30 executives and employees. Organized all new hire, security and temporary paperwork. Recommended merchandise to customers based on their needs and preferences.

Sales Associate

Gordon's Jewelers - Augusta, GA - August 2003 to March 2005

Responsibilities

Recommended merchandise to customers based on their needs and preferences. Wrote sales slips and sales

contracts. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges

and security practices. Contacted other store locations to determine merchandise availability. Completed all

cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase

likelihood of repeat business. Contributed to team success by exceeding team sales goals by 10%.

EDUCATION

Massage Therapy

Career Institute

2012 to 2013

BA in Psychology

Paine College - Augusta, GA

2001 to 2005

College Prep

Cedar Grove High School - Ellenwood, GA

1997 to 2001

SKILLS

Inventory Management, Payroll, Cashier, Administration, Filing, and Data Entry

GROUPS

Order of Eastern Stars

September 2009 to Present

A Fraternal Organization who focuses is Service and Charity to the community.

ADDITIONAL INFORMATION

Volunteered at Child Enrichment, Inc. in Augusta, GA from February 2004 to October 2004.

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