Customer Service Human Resources
Resume:
DERRICK J. COOLEY
Human Resources Professional
*** ******* ***** *******, ** 39110
acrnqn@r.postjobfree.com
Career Objective
To obtain a position within your company where I can utilize my proven customer service relation and professional abilities, skills and education to benefit the organization.
Core Qualifications
Extremely organized and meticulous in work
Very thorough in paperwork, background checks, legal documents, etc.
Great computer skills, especially with data entry programs
Extensive interviewing experience
Experience with hiring staff for a wide variety of careers
Professional yet personable demeanor with clients, applicants, and coworkers
Proven longevity of position and loyalty to a company
Comfortable in all aspects of human resources
Work Experience
Human Resources Center, Jackson, MS
HR Specialist
07/2015 -present
I successfully source and recruit professional candidates from USAJOBS.gov. I direct new hire human resources paperwork and orientation. I am focused on customer service where I work with a diverse group of applicants and coworkers. I assign salaries and benefits and conduct interviews and the selection process. I also conduct credentialing and reference checking on new employees.
Ralph H. Johnson VAMC, Charleston, SC
HR Assistant
07/2014 – 07/2015
I perform technical work in processing, documenting and coding a full range of recurring and non-recurring types of official personnel actions. Such actions include a variety of accessions, position and pay changes, separations, etc. for both the competitive and excepted appointments including special programs for veterans, handicapped, trainees, Title 38 and hybrid employees. I Provide advice or information to employees about federal benefits (health insurance, life insurance, Thrift Savings Plan, beneficiary forms, and other actions. Respond to questions from employees and/or management regarding personnel issues.
G.V. Sonny Montgomery VAMC, Jackson, MS
Medical Claims Assistant
07/2012 – 07/2014
Process outpatient and inpatient clams for veterans in the VISN 16 jurisdiction. Wide use of computer terminal using software in CPRS, FBCS, and VISTA. Speak to vendors, Veterans, spouses, and other officials on a daily basis. I examine a variety of claims to determine entitlement and appropriates for payment of emergency room treatment, ambulance trips and non-VA- hospital care as defined under the Millennium Health Care Act. Develop claims under the Millennium Health Care Act. I have experience in all aspects of insurance: Medicare, Medicaid, and third-party payers. I have great communication, interpersonal and organizational skills.
The United States Air Force, Keesler AFB, MS
HR Non-Commissioned Officer
10/2011 – 07/2014
Provide military personnel advisory services to commanders and staff on all Personnel Employment programs. Promote an understanding of the programs through training, briefings, and/or staff assistance visits. Advise officers and airmen on military personnel issues and programs. Conduct interviews to determine individual interests, qualifications, and personnel data. Brief provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression. Help commanders develop career information and motivation programs.
The United States Air Force, Hattiesburg, MS
Recruiter
02/2007 – 10/2011
Sophisticated, self-directed professional, demonstrating crucial Human Resources/Benefit skills, strategic change planning, sales performance support and organizational development abilities combined with proven financial experience. Proficient in leadership process and efficiency management while engaging corporate mission and values. Prospects for qualified applicants to meet the military personnel procurement requirements of various Air Force Reserve programs. Utilizes all prospecting techniques. Qualifies applicants for the Air Force Reserve. Schedules the applicant for mental aptitude testing, physical examination and other test as required. Participates in various local events designated to enhance recruitment. Actively pursues a visitation program to high schools, vocational schools, and other schools of higher learning.
The Unites States Air Force, Grand Forks AFB, ND
HR Assistant
06/2002 – 02/2007
Provided front-line customer service to internal and external customers requesting military personnel flight services. Processed identification cards for eligible active duty, reserve, and retired military members. Verified and processed new dependents and updated changes in the Defense Eligibility Enrollment Reporting System (DEERS). Created, maintained and audited personnel records documented in the Unit Personnel Record Group (UPRGs) files. Updated and managed computerized personnel data. Monitored personnel action requests, source documents, unit, field, and personnel records. Provide military personnel advisory services to commanders and staff on all Personnel Employment programs. Promote an understanding of the programs through training, briefings, and/or staff assistance visits
Education
B.S. in Human Resources Management – Columbia Southern University (2015)
A.S. in Arts – Mississippi Gulf Coast Community College (2008)
A.S. in Human Resources Management – Community College of the Air Force (2007)
References
Available on request.
Contact this candidate