Technical Support Manager

JOSEPH APPLEBAUM

**** ******** ****

Boynton Beach, FL 33472

Home: 561-***-****

Cell: 352-***-****

**********@*****.***

Highly motivated with decisive analytical, investigative, and leadership skills in Systems and full-service Marketing environments.

ACCOMPLISHMENTS

Responsible for developing procedures against customer account security breaches and fraud; follow-up to customer account chargebacks; developed administrative departmental Procedures Guides; implemented periodic departmental audits, provided technical support to administrative personnel; extensive systems analysis and programming experience; project management; management experience in technical and administrative environments; troubleshooting and problem resolution.

PROFESSIONAL EXPERIENCE

SETA CORPORATION, Boca Raton, Florida

I.T. Auditor May 2011 – June 2015

Provide Executive staff with analytical reporting

Audit and monitor Chase Paymentech’s Safetech fraud protection system

Report and analyze daily/monthly credit card chargebacks

Develop and maintain security hold procedures

Analyze and document in-house installment plan delinquencies and coordinate with contracted collections agency

RETIRED: February 2006 – April 2011

CITIZENS FIRST WHOLESALE MORTGAGE COMPANY, The Villages, Florida

I.T. Manager June 2004 – February 2006

Responsible for all Information Technology aspects of a mortgage company

Investigated and selected a new Mortgage software system

Implemented new system, and instructed all personnel

SETA CORPORATION, Boca Raton, Florida

Business Analyst July 2000 – Sept. 2003

Investigated interdepartmental communication and accountability issues with factual analysis and recommendations

Coordinated special projects, e.g. Call Center labor costing, inventory reconciliation, Marketing project profitability

Provided technical support to CFO and Financial Accounting management

Developed departmental Procedures Guides, corporate policies and ensured administrative support

Reviewed, investigated, recommended and follow-up on Company-wide administrative policies

Technical Services Manager Sept. 1997 – July 2000

Provided corporate technical support related to IBM/400, systems and production programs

Created support manuals and provided systems training

Systems Analyst Sept. 1994 – Sept. 1997

Designed systems to support Call Center operations, product fulfillment, Marketing analysis, and Human Resources/payroll

WHITTMAN-HART, Lombard, Illinois

Employee Development Manager June 1990 – July, 1994

Interviewed and provided approval for hire all potential technical consultants

Developed and managed Consultant Training Program, designed for recent college graduates

Developed and managed corporate training programs

Managed 40 technical consultants at client facilities

Consultant/Project Manager Sept. 1989 – June 1990

IBM AS/400 programming and systems analysis at client facility

Managed project with 9 consultants at major world-wide manufacturer/distributor

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