Microsoft Office Customer Service
Resume:
Delano L. Richards
Fayetteville, GA 30214
acrnkr@r.postjobfree.com
Objective
To obtain a position with a very organized and establish company that will enable me to perform to the best of my capabilities as a successful team player.
Education
High School
Burke High School
High School Diploma
June 1983
College
Clark Atlanta University
BA Degree in Accounting
December 1988
[March 2001 - July 2015]
Office Manager Electronic Refund Express Atlanta, GA
Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner.
Complete tax forms in accordance with policies and in compliance with legislation and regulations.
Also provide financial advice, accounting services and financial reporting assistance.
Software: TurboTax,Microsoft Office,Netsuite,Drake
[Feb 2003 - Feb 2004]
Office Manager Instant Tax Service Atlanta,GA
Ensuring outstanding client service
Setting office goals and driving performance to exceed goals
All office operations, local marketing, and staffing
Supervising, training, and coaching of all tax office associates
Implementing company policies and ensuring compliance
Serving as a role model for associates on business development
Being a knowledgeable resource on tax products and topics
Preparing accurate and complete tax returns for clients, as needed
Software: Drake, Microsoft Office,Taxwise
[Jan 1999 - March 2001]
Accountant (Contractor) ACSYS Financial Search Staffing Atlanta,GA
Posts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions form lock box and local deposits. 2
Updates receivables by totaling unpaid invoices.
Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Software: Freshbooks, Microsoft Office,SAP, Peoplesoft, Peachtree Accounting,JD Edwards
[April1995 - Jan 1999]
Billing Clerk/Accounts Receivable Crawford and Company Atlanta,GA
Prepares work to be accomplished by gathering and sorting documents and related information.
Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments.
Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
Maintains accounting ledgers by posting account transactions.
Verifies accounts by reconciling statements and transactions.
Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.
Maintains financial security by following internal accounting controls.
Secures financial information by completing data base backups.
Maintains financial historical records by filing accounting documents.
Contributes to team effort by accomplishing related results as needed.
Software: Microsoft Office,WebAr, Peoplesoft, Peachtree Accounting,JD Edwards
[April1994 – April 1995]
Accountant (Contractor) UPS (Norrell Temporary Services) Atlanta,GA
Keep track and process accounts and incoming payments in compliance with financial policies and procedures
Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data
Prepare bills, invoices and bank deposits
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Verify discrepancies by and resolve clients’ billing issues
Facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts
Generate financial statements and reports detailing accounts receivable status
Software: Peoplesoft, Peachtree Accounting,JD Edwards, Microsoft Office
Contact this candidate