RESUME OF MICHELLE RUTH YOUNG

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MICHELLE RUTH YOUNG

4909C- Taman Chempaka, Melaka-75200, Malaysia.

Tel # 006**********

acrnko@r.postjobfree.com

CAREER OBJECTIVE

To maintain an executive position in the field of Sales & Marketing, Customer relations and office management where the expertise of Customer Service and client satisfaction is used to the highest potential

PROFILE

Outgoing and meticulous with strong interpersonal skills.

Over 25 years of Customer Service/Sales and Marketing experience

Proactive approach toward problem solving.

Self motivated and Independent

Team player/Team spirit with a positive attitude

High potential with guest/customer experience

ACHIEVEMENTS

FedEx Express International

January 2002 Employee of the Month

2003 - 2005 Awarded 11 out 12 awards for the “Best Customer Service Agent” of the quarter”.

April 2005 Customer Service Star Award

Feb 2005 Customer Service Star Award

July 2002 Bravo Zulu for outstanding efforts in automation August 2002 Bravo Zulu for outstanding efforts in automation and many other outstanding awards. Also take the pleasure to furnish that I was Awarded EMPLOYEE OF THE MONTH on 2 different months on two different years.

SKILLS

A dynamic professional with extensive experience

Customer Oriented

Customer focused with excellent telephone skills

Customer satisfaction

Excellent with irate customers

Ability to adapt quickly to new environments & deliver the best under pressure, having quick learning ability, can work independently and as a team.

Proven record of reliability and responsibility.

Willing to go above and beyond the call of duty. RESUME OF MICHELLE RUTH YOUNG

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Strong analytical & negotiation skills with proven track record of achieving numerous costs savings accomplishments during the career span.

Able to deal with people at all levels & Able to multi-task.

Resourceful problem solver. Capable of implementing solutions to complex problems.

Listening carefully to the key concerns of the customer

Outstanding customer service skills.

Diplomatic and patient with various types of customers

Flexible and able to adapt to all types of situations

Enthusiastic and ability to think outside the box

Professional in appearance and strong work ethics EDUCATIONAL & TECHINICAL QUALIFICATIONS

Currently pursuing diploma in Business Management.

Completed advance diploma in Australian Hospitality Skills (Australia)

Completed Pre-degree school, Chennai. (Year 12)

Completed High school, Chennai (Year 10)

Completed IELTS

Literacy in computers in various packages.

Completed complete course in Personal Secretarial services

Professionally trained in Customer Service

Professionally trained in Telephone skills.

Professionally trained in SPOA (Single Point of Contact) CAREER PROFILE

Feb 2011 till date HOSTEL/ACCOMODATION MANAGER – HOME SWEET HOME GUEST HOUSE & BACK PACKERS HOSTEL/MOTEL.

MALAYSIA B&B. (www.homesweethomehostel.com)

Home Sweet Home Hostel is a Hostel for back packers situated in the Heart of Melaka. It was previously called SUNNY’S INN GUEST HOUSE. One of the oldest and well known guest houses in Melaka. It is also owned and run by myself and my partner. I am proud to have back packers live in my place although the turn over is very low. I am proud to own this Hostel. We have won an award for ‘OUTSTANDING CONTRIBUTION TO TOURISIM MALAYSIA 2014’.

Responsibilities :

Running a Guest House & Back packers hostel in the heart of the city. RESUME OF MICHELLE RUTH YOUNG

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In charge of bookings & reservation

Maintaining the guest books

Maintaining the petty cash books and day to day account.

Maintaining all guest details an records.

Supervising the quality control of the guest house and all relevant purchases & staff.

Overall taking care of all the activities of the guest house.

Also arranging tours within Melaka. Melaka being an exquisite historical city.

Over looking the F&B of the guest house.

Optimising maximum sales through various web sites like agoda.com, hostel.com, hostelworld.com, expedia.com, booking.com etc.

Advertising the Hostel in Bus terminals and tying up with other guest houses in other states, as Back packers travel extensively through out Malaysia. Jan 2009 to Dec 2010 DIRECTOR – SALES & MARKETING, AYURVEDIC SPA Director Multiple Stars Int Trading Pvt Singapore. Ayurveda inspired me with its natural and herbal conditions. I fell in love with the concept and decided to promote Ayurveda as much as I possibly can. Ayurveda is an Indian ancient Traditional herbal medical way for healing. The fascinating part is the process of healing in the most natural way. With its natural resources and methods. Responsibilities :

Handled the daily administration of the business.

Petty cash accounts

Conducting interview and Selecting candidates (Therapists and Doctors)

Providing a strategic perspective to the company

Work closely with the Government offices for visas, labour offices, immigration etc for staff official matters .

Responsible for the development, management and maintenance of the Center.

Conduct meetings, audits, case studies, analysis to determine root causes and implement corrective actions.

Annalysing the case study with the doctors for alternate medication for patients.

Measure and Monitor allocated percentage of business.

Identifying potential business opportunities.

Preparing and submitting monthly reports.

Regularly monitoring progress against plan.

Regulated Quality Control.

Product Sourcing and Purchasing

PRO for the company matters with various matters

Sales & Marketing for the company

Organising Road shows for the company with regards to Health Hazards. RESUME OF MICHELLE RUTH YOUNG

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Evaluation of quotes and finalization of Comparative Statement, identification and selection of suppliers.

Coordinate AGM’s with Directors and Company Secretaries.

Overall effectively ran the company sharing profit and losses. Sep 1999 to Dec 2008 CUSTOMER CARE EXECUTIVE

FedEx Express International – Dubai, UAE.

Was most Privilaged and honoured to be employed with FEDEX. A multinational Courier company. Delivering packages on time to various parts of the world. A company that highly recognizes the strengths of the staff and Highly appreciates his/her performances in every angle. Many awards are given to staff for their outstanding performances. A company that can take you places with many other benefits for employees to enjoy. A people oriented company.

Responsibilities :

Providing courteous & professional responses to routine customer telephone calls.

Action customer request whilst supporting & promoting company objectives.

Identifying, promoting and develops potential revenue opportunities for the company

Professionally and personally handling irate customers and their issues.

Responds to routine customer calls relating to bookings, quotations, supply requests & package status.

Professionally shipping, handling and tracking of about 3000 to 4000 packages per day

Handling lost & damaged shipments.

Processing Claims for shipments lost or damaged.

Maintaining all customer files.

Providing monthly, weekly and daily reports to Manager.

Data Entry

Provided comprehensive administrative support.

Working closely with all respective departments for the resolving all customer issues.

Coordination and follow up with transporters, freight/ forwarders for timely delivery.

Actively involved with organizing events/programs for the department.

Provide online trouble shooting for the Fedex website bookings and tracking packages

Co-ordinating with local vendors for heavy weight shipments. Pick up and deliveries.

CUSTOMER CARE EXECUTIVE, professionally and solely handling a few major accounts in the UAE such as EMIRATES AIRLINES, FREIGHT WORKS, JOHNSON AND JOHNSON, GENERAL MOTORS.

June 1998 to Aug 1999 MANAGER, SALES & PROMOTIONS

Magic Screen Advertising– Dubai, UAE

RESUME OF MICHELLE RUTH YOUNG

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Magic screen was an advertising company. We were handling a few major accounts and doing all the advertisement required for those accounts. I was over all incharge of printers, stocks and sales of the company. I was given this opportunity to be exposed to the advertising world and this was a great achievement for me. Responsibilities :

To generate business dealing in promotional items, screen printing, corporate gifts

To initiate creativity with regards to promotional campaigns, executing them to the utmost satisfaction of the customers.

To liaise with customers and handle sampling, quoting and closing deals that arise effectively and efficiently.

Identify new potential customers.

To co-ordinate with supplier/vendors & customers for various jobs to be carried out.

To approve initial artworks.

Working with designers.

To survey vendors.

Measure & Improve vendor on time performance.

Co-ordinating with Government officials with street buntings & banners.

Communicate vendor’s performance on quarterly basis.

Conduct meetings with clients, Art Directors, Managers and other concerned department heads.

Incharge of Bilboards and sinage.

Lead entire vendor performance improvement process.

Ongoing supervision & monitoring of vendors.

Supervise printers and staff performance.

Successfully completed job for Pepsi, 7-up, Dettol, Alico, Enterprises, Moulinex, Johnson

& Johnson, Fly Emirates.

June 97 to Dec 97 FRONT OFFICE ASSISTANT/CUSTOMER SERVICE MEMAC Advertising – Dubai, UAE

This is an advertising company. Also known as Ogilvy and Mather group. Was exposed the advertising world. It’s a great company to work for. The exposure was Fascinating. Responsibilities

Handling a telephone board consisting of 6 line and 100 extensions.

Guest liasing.

Averaging 50-60 calls per day.

Handling complete reception and its functions professionally

Generating debit and credit notes & maintaining front office files.

Liasing with Vendors, Customers and company directors for various jobs RESUME OF MICHELLE RUTH YOUNG

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Out sourcing vendors for the company.

Providing prompt and courteous service.

Coordinating with Vendors and clients for Artworks and printing materials

Handling Proforma invoices for petty cash purchase

Handling correspondence, mails and courier dispatches.

Ordering supplies for all departments as primary point of contact to all vendors

Co-ordinating meetings and conferences for the company.

Assisted in the preparations of Annual reports and other board reports. Feb 94 to April 96 SALES ACCOUNT EXECUTIVE

Al Hilal Bookshop – Manama, Bahrain

Was recruited as Sales and Account Executive handling all outlets of the company. Al Hilal are the sole agents for major fashion magazines like WOMEN, MODA ITALIA, ELLE, BAZAAR, GLAMOUR, VOGUE, MARIA CLAIRE, SPORTS etc.

Responsibilities :

Marketing professional magazines, Encyclopedia and other Topical books to most bookstores/Supermarkets in the entire region.

Competent in managing responsibilities.

In charge of sourcing books and other sunny items for all branches.

Fully in charge of the inventory and maintaining store/stock purchasing for all 12 branches.

Collection of outstanding debts and making payments.

Check stock availability and fill deliveries.

Built a loyal customer service base by using consultative sales approach

Effectively completing monthly sales reports

Jan 93 to Jan 94. SALES & MARKETING EXECUTIVE

Lazer Clean Middle East – Dubai, UAE

Lazer Clean Middle East was involved in multipurpose cleaning chemicals. A total different line but I was willing to take the challenge to this new exposure. Learnt new ventures. Travelled through out Middle East representing the company and marketing its products.

Responsibilities :

Marketing and generating sales for multi-purpose cleaning chemicals.

Exporting these chemicals through out GCC countries.

Represented the company in Kuwait for a product presentation

Incharge of over all sales & meeting set targets RESUME OF MICHELLE RUTH YOUNG

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Heading an entire sales team.

Maintained files

Maintaining Monthly reports

Meeting given targets.

Finding ways to interest potential buyers

Categorised leads according to customers response for furture use by the company and registered key information into the companies data base. June 89 to Dec 92 GUEST RELATIONS OFFICER

Sheraton Hotel – Chennai, India

This was my first job and was fascinated and enthusiastic about my new job. Working in a Five star environment was overwhelming and Changelling. Responsibilities :

Ensuring a smooth stay for all VIP’s and hotel guests.

Providing a personalized & courteous service.

Arranging Guest amenities.

Arranging onward travel plans, VIP meetings for Guests.

Supervising front office.

Ensuring smooth stay for all in house guests

Assist Night manager in many roles during night shifts

Arranging and coordinating group stays in the hotel.

Maintaining records for monthly events of the hotel.

Member of the RED CROSS SOCIETY (Singapore) Actively involved in RED CROSS Activities.

Also involved in helping out with a few Old Folks homes near my residence. PERSONAL DATA:

Date of Birth : 26th October’1970

Age : 44 years

Religion : Christian

Nationality : Indian

Marital Status : Single

Spoken Languages : English, Tamil, Hindi, Malay & Malayalam Written Languages : Tamil, English.

All of the above are TRUE to the best of my knowledge and can produce proof if needed. RESUME OF MICHELLE RUTH YOUNG

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Thank You.

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