Financal Services Rep

Tesia S Martin

**** ********* ****

Unit **** Phone: 830-***-****

Fort Worth, TX 76155 Email: acrnfy@r.postjobfree.com

My ultimate objective is to create a seamless transition into a financial services position within a stable organization that offers growth potential

Ditech

SPOC

July 2013 to current

Manage 30, 60, and 90 day portfolios of first, second, heloc, and personal loan products with an overall goal of permanently curing the delinquency

Utilize all foreclosure/repossession retention options to minimize investor loss

Perform skip tracing and order BPO request to assist in locating consumers with inaccurate information

Remain in compliance with certifications and training requirements in servicing of FNMA, FHLMC, and CarVal accounts

Bank of America

DSCR CRM

August 2012 to May 2013

Researched and resolve escalated consumer complaints forwarded by regulatory agencies

Performed compliance audits to verify and support company decisions regarding consumer loans

Executed options including modifications, short sales, deed in lieu, and foreclosures to resolve regulatory complaints

Processed loans using LMA and LandSafe to order credit reports, titles, and tax documents to submit for decisioning

JP Morgan Chase

SPOC/Loss Mitigation

November 2010 to August 2012

Solicited delinquent mortgage accounts for permanent resolutions thru modification programs

QC supporting documents in LMA system in stacking order to for underwriting review

Manage portfolio kickbacks for corrections and additional information request within SLA’s to minimize delay of underwriting

Submitted correspondence to relay underwriting response to customers

Monitored trial payments and final modification for completion

Wells Fargo

Sr. Collection Specialist

May 2006 to November 2010

Perform collection of delinquent auto and RV loans

Ensured resolutions on accounts with tact and professionalism to promote one call resolution

Lead pilot team for cell disclosure compliance and updating

Brinks Home Security

Lead Customer Care Specialist

February 2002 to May 2006

Diffused escalated issues regarding alarm systems

Trained, monitored, and coached team of 8-10 representatives

Processed appropriate reports detailing real alarms, assessment of loss and damages, and repair needs

Uploaded software request for field technicians

Educational Experience

Northlake Community College Business Management Studies, 2003

DeVry University Accounting, 2001-2003

Professional References Furnished Upon Request

Contact this candidate