WILLIAM F. DEATER

**** ****** ***** ****** ********, CA 95219 231-***-**** (Cell) e-mail: acrnfs@r.postjobfree.com www.linkedin.com/pub/william-deater/a/492/533/

Information Technology Director with over twenty years’ experience in providing outstanding IT service and support. Keen understanding of the operational needs of the organization and how technology can most effectively be implemented in all areas. Effective at building and leading goal oriented cross-functional teams with a focus on customer service and satisfaction. Exceptional communications skills. Key core qualifications include:

Project Management Team Building

Strategic & Operational Technology Planning Active Directory/Group Policy

Windows 7 and 8 Expert Wired/Wireless Network Administration

Microsoft Exchange Administration Windows Server Administration EDUCATION

Masters of Business Administration (MBA) Baker College Center for Graduate Studies, Flint, MI. 09/2010 Bachelor of Business Leadership Baker College, Muskegon, MI. Graduated Summa Cum Laude, 12/1999 Associates Degree Avionics Systems Technology, Community College of the Air Force, 06/1993 PROFESSIONAL EXPERIENCE

SAN JOAQUIN DELTA COMMUNITY COLLEGE, Stockton, CA 11/2014 – Present Assistant Director of IT

Manage and direct the Technical Services Division of IT consisting of Computer Support & Audio Visual Technicians as well as Network and Systems Administrators. Oversee an annual budget in excess of $800,000 and project related budgets in excess of $8,000,000. Coordinate with multiple academic, administrative and instructional divisions as well as outside contractors on various projects.

Developed processes and procedures to streamline operations and provide better customer service

Elevated the functional level of the team by identifying various strengths and weaknesses by assigning appropriate personnel to overcome them

Increased accountability and awareness by introducing an online Help Desk system and developing various statistical reporting mechanisms

Ensured successful project completion through effective guidance, coordination and leadership

Spearheaded the installation of a Campus-wide wireless network to support instruction and provide wireless access to both student and staff

Elected as the Vice-President/President select of the district-wide Management Senate

Hand selected to sit on various committees from personnel related, to facilities improvement, to district leadership, all focused on improving the district

JSJ CORPORATION, Grand Haven, MI 10/2012 – 03/2014 Global IT Help Desk Manager

Managed a team of Help Desk technicians that provided first and second level support for the entire organization. Coordinated with the other team managers within the department and with department managers throughout the organization. Responsible for recruiting, training and retaining a world class team. Resolved customer complaints as needed.

Desktop support expert, Windows XP, 7 and 8. Extensive experience with iOS and Android devices

Experienced with Microsoft Lync, ITIL, Citrix, Sharepoint, Windows Server 2008, VOIP, virtual servers and Microsoft System Center (SCCM, SCSM)

Liaison to the departments within the corporation as well as external customers and suppliers.

Scheduled staff to provide necessary help desk coverage and ensure timely problem resolution.

Monitored and prioritized tickets to ensure all technical issues were addressed accordingly.

Developed metrics and templates to evaluate technical support issue response times and solution solving skills of the team.

Developed training and programs to help IT staff keep updated about new industry practices.

Motivated the team to adhere to IT best practices and deliver outstanding customer service and satisfaction to customers around the globe.

WILLIAM F. DEATER

3186 Autumn Chase Circle Stockton, CA 95219 231-***-**** (Cell) e-mail: acrnfs@r.postjobfree.com www.linkedin.com/pub/william-deater/a/492/533/

GRAND RAPIDS PUBLIC SCHOOLS, Grand Rapids, MI 06/2011 - 06/2012 Director of Management Information Systems

Managed a diverse team of 21 IT professionals including Help Desk, Network Administration, Business Analysts, PC Repair and Support and Instructional Technologists supporting over 3,000 district personnel and approximately 13,000 students. Proactively addressed issues such as technology integration into the curriculum, software and hardware updates to maintain currency and addressing the needs of both internal and external customers. Budgeted and forecasted for both annual and long term technology needs throughout the district. Effectively communicated with all personnel including senior level executives.

Strategic planning to address current and long term technology needs throughout the district. Developed action plans to address infrastructure needs for online high stakes testing starting in 2013-2014 school year.

Developed district policy and procedures for deployment and management of more than 500 iPads throughout the district.

Headed a team of programmers and network technicians to migrate our Student Information System (SIS) from a character based system (HP-Unix) to a web based system which offers easy access for staff, parents and students.

Effectively developed and managed department budgets and strategic technology plans. HESPERIA COMMUNITY SCHOOLS, Hesperia, MI 08/1999 to 06/2011 Technology Director/Network Administrator

Directed all IT resource planning, budgeting and operational initiatives. Held autonomous decision-making authority for all IT development and expansion issues with a focus on technology integration into all areas of the curriculum and business functions. Managed up to 5 direct reports and provided professional development instruction for 100 teachers and staff members. Seamlessly integrated HVAC controls, access control, security cameras and lighting controls into the computer network.

Exceptionally proficient in all areas of desktop, laptop and mobile device support, Microsoft Office, computer imaging and numerous other software applications. Designed and administered the district web site.

Performed duties as Network and Server Administrator to include; Active Directory, DNS, DHCP, TCP/IP, user management, e-mail management (Microsoft Exchange), Windows Server 2003 & 2008.

Spearheaded the installation of a district-wide security system including 65 security cameras and access control devices on all exterior entrances creating a secure environment for students and staff. All access to the building is positively controlled requiring visitors to check in prior to accessing the building.

Researched, coordinated and implemented a county-wide student information system (SIS) for six districts comprised of more than 2,000 staff and 10,000 students.

As Project Manager for $15 million district wide remodeling project, coordinated with architects, general contractors and sub-contractors. Ensured project was completed on schedule and under budget. BRUNSWICK CORPORATION, Muskegon, MI 07/1995 to 08/1999 IT Help Desk Lead/Project Manager

Recruited as the IT Help Desk lead with responsibility for overseeing the 5 man Help Desk Team. Provided expert technical support and assistance for 500 end-users. Infused leadership and professionalism and developed functional guidelines that ensured timely and accurate resolution to IT related problems.

Vastly improved the image, reputation and respect of the IT Help Desk

Maintained both desktop and laptop pc’s and peripherals for 500 users

Formulated project timelines and objectives for several divisions located both domestically and internally. Audited Division efforts for compliance with project objectives and timelines.

Inspected facilities both domestically and internationally including divisions in Hungary, Japan and Hong Kong. Also met with suppliers in Austria and Germany to ensure supply chain compliance with program objectives.

Achieved a “4” rating from the Gartner Group in their Year 2000 assessment, the highest readiness rating achievable. US AIR FORCE, Tucson, AZ 08/1979 to 06/1995

Avionics Systems Technician/Section Chief

Highly proficient in aircraft avionics systems support. Maintained instrument, inertial navigation and autopilot systems on assigned aircraft. Selected as the Command Maintenance professional of the Year. Deployed to the Middle East in support of Operations Desert Shield/Storm. Supervised up to thirteen direct reports in support and maintenance of aircraft flight operations. Retired after 16 years of exemplary service.

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