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Customer Service Manager

Location:
San Antonio, TX
Salary:
23
Posted:
September 11, 2015

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Resume:

Ruben J Hernandez

**** ******* ***** ** *** Antonio, TX 78223

210-***-**** 210-***-****

acrnd3@r.postjobfree.com

OBJECTIVE

Entry-Level Auto & Diesel & Industrial Tech with FACT

I am a highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures

both old and new in any environment. I further possess the ability to meet heavy work assignments and deadlines under

strict time constraints. In addition to my strong commitment and desire to succeed in every assigned task, I am able to

work independently or as a team, with a unique ability to communicate effectively on all levels.

EDUCATION

School Grad Date Credential

Universal Technical Institute (UTI) 3/1/2013 Diploma

Houston, Texas

Area of Focus: Auto & Diesel & Industrial Tech with FACT

Automotive Engines and Repair Power & Performance IA

Power & Performance II Fuel & Ignition Systems

Drivability & Emissions Automotive Powertrains

Automatic Transmissions Professional Applications

Advanced Diagnostic Systems Power & Performance IB

Brakes Climate Control

Electronic Fundamentals Electronic Technology

Automotive Undercar Professional Service Writing

Electronic Diagnostics Truck Brakes & Chassis

Diesel Engines Diesel Fuel Systems

Diesel Engine Accessories Hydraulic Applications

Truck Power Trains Transport Refrigeration

Truck Preventive Maintenance Ford Systems 1

Ford Systems 2 Ford Systems 3

Ford Systems 4 Ford Systems 5

School Location Area of Focus: To Credential

Lanier High School San Antonio, TX General Studies 05/2004 Diploma

SKILLS

Bilingual - second language is Spanish Customer Service Skills

Dealership Simulation Training Ford Technical Customer Handling

IDS Scan Tool PTS Web Training

Typing - WPM 50 Windows, Internet and E-mail Training

AWARDS

Directors Honors List

CREDENTIALS and CERTIFICATIONS

Ford - STST Credentials

EMPLOYMENT HISTORY

Employer From To

Diesel Engines and Injection San Antonio, TX 06/2015 07/2015

Diesel Tech - Drove forklift to pull n push industrial generators into bay. Once in bay wrote up a quick list of what the unit looked like and then began to diagnosed problem off what customer complained. Electrical problems where my strongest points. Also changed alternators, injection pumps, injectors and other parts on the engines. Changed oil filters, fuel filters, air filters, and oil per capacity.

Employer From To

Schlumberger Von Ormy, TX 11/2014 02/2015

Maintenance Tech – Inspected the integrity of the pumps that were used in the Fracing part of the oilfields. I tore the pumps apart and replaced such things as needed like, seals, rods, valves, valve springs, and any other component needed. Wrote work orders on every trailer that needed repairs. Worked long hours and was able to sustain top performance throughout the time. H2s certified and CPR certified as well.

Employer From To

Grande Ford San Antonio, TX 06/2013 12/2013

Primarily working on Ford medium duty trucks with anything in the engine issue. Worked on different engines from diesel to gas engines. I have opened up engines to replace components and also have done engine swaps. Oil changes, coolant changes, and transmissions. Fuel tanks replaced and any radiators or EGR cooler. Any exhaust regeneration issues were diagnosed and fixed. Done cab lifts to remove engines. Trouble shooting electrical problems I enjoyed. Got along with everyone in the shop. Everything was done with precision and top quality.

Employer From To

AutoZone Houston, TX 6/2012 03/2013

Auto Zone associate - Provided part information and assisted customers with all other inquiries, operated cash

register and conducted customer transactions, performed tests on batteries and alternators on all types of

vehicles, maintained and restocked store shelves with merchandise daily, assisted co-workers with various

duties as assigned, provided excellent customer service at all times

Employer From To

Citigroup. Inc. San Antonio, TX 2/2007 1/2010

Customer Service Rep - Answer phones professionally, respond to customer inquiries, research required

information using available resources, handle and resolve customer complaints, provide customers with

product and service information, process orders, forms and applications, identify and escalate priority issues,

route calls to appropriate resource, follow up customer calls where necessary, complete call logs, complete call

report

Employer From To

Best Buy San Antonio, TX 10/2006 2/2007

Inventory Associate - Loading and unloading trucks, order picking, wrapping products, packing, labeling

shipping and receiving. Clean and maintain work area. Turn off and lock out equipment when not in use.

Operate within standard operating procedures.

PROFESSIONAL AND PERSONAL REFERENCES

Name Title Contact Information

Ben Hunt Manager, The Stucco Store 210-***-****

Fernando T. Parts Manager, AutoZone 281-***-****

Joe Arguero Manager, Rock Tops 210-***-****



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