Customer Service Technician

Richard Brathwaite

**** ****** * ********, ** ***03 Cell 347-***-****

Email: **********@*****.***

SUMMARY OF QUALIFICATIONS

More than seventeen years of experience as a Service technician.

Superb ability to work independently and great dependability.

Ability to communicate and interact effectively in a multi functional and diverse organization

Ability to multi task and change priorities as needed

Commitment to customer satisfaction and retention

Personal accountability and a proactive approach to problem resolution.

Experience and proficiency with electro-mechanical diagnostic and repair tools and test equipment.

WORK EXPERIENCE

Xerox, New York November 2013 - Present

Network Technician

Installing, relocating, removing various types of Wired and Wireless network equipment and cabling

Perform tasks of installing and terminating cables along with labeling and testing in support of engineered network infrastructure work packages

Provide network connectivity for daily and planned mass user moves

Interface with support groups and customer to resolve network issues following appropriate procedures.

Provide break/fix support for networked and stand alone devices

Complete Office Solutions, New York December 2011- November 2013

Service Technician

Installation and trouble shooting of commercial network/laser/stand alone printers, personal computers, and facsimile machines, including manufactures such as HP, Canon. Toshiba, etc.

Implementing and executing on maintenance contracts for clients.

Completed the necessary paperwork for invoicing, equipment identification / tracking, inventory control and expense monitoring.

Managing customer service inquiries and service level agreements for clients.

Neopost, New York October 1993-November 2011

Service Technician

Responsible for installation of mailing and document handling equipment, including customer training.

Answered service calls for customers and our sales organization, in addition to routine preventative maintenance calls. Ensured the promotion of awareness of customer requirements in respective areas of responsibility and monitored customer satisfaction.

Provide input and assistance to other functional areas throughout assigned facility and/or region in order to improve processes and customer satisfaction levels.

Completed the necessary paperwork for invoicing, equipment identification / tracking, inventory control and expense monitoring.

Service Manager

Responsible for activities and supervision of eight technicians including delegation of all service assignments recruiting/hiring responsibility, and calculations of departmental annual increase.

Double Day Bookshop, New York September 1985-October 1993

Office Service Coordinator

Sorted and delivered incoming/outgoing/interoffice mail.

Managed production of copy jobs on various Xerox, Kodak and other large volume copiers.

Created Velobinding and document packages.

Supervised relocation of office equipment.

Coordinated bank deposits and dispatch package system with tracking numbers.

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