Manager Information Technology

Mark B Littman

**** ******* ***** **, **********, NM 87401 505-***-**** • ********@*****.***

Information Technology Executive

Visionary Information Technology Executive with a strong record of success delivering measurable business value from IT initiatives and investments. Earned Bachelor of Business Administration with emphasis on Computer solutions. Sought after by senior management of large companies from many industries including manufacturing, distribution and retail to develop Enterprise Resource Planning (ERP) and Point of Sale (POS) solutions across all areas of operations, including store operations, logistics, distribution, planning, allocation and finance. Negotiate win-win contracts with vendors, to obtain funding and to acquire companies. Think “out of the box” to develop and deliver innovative, state-of-the-art solutions which slash costs and improve efficiency and productivity on-time and within budgets. Hire and build high-performance teams which deliver results. Respected for excellent communication skills. Fluent in English and French

Expertise includes:

Leadership • Consulting

Management • Strategic Planning

Workflow • Productivity

Business Process Improvement

Budgeting • Finance • Accounting

Resource Allocation • Cost Reduction

Business Continuity

Negotiation • Renegotiation

Requirements Analysis

Project Management

SDLC – Software Dev. Life Cycle

ERP (20 different systems)

CRM Solutions

Web and E-Commerce

Web Content Management Systems

Hardware • Software • Database

MRP – Material Requirements Planning

Franchising

Retail and POS Systems

Distribution and Supply Chain

Team Building • Training

MRPII – Manufacturing Resource Planning

Legacy Conversion Expertise

International Experience

Start-ups (organizational & PMO)

Professional Experience

IT Manager/Director, Navajo Nation Oil and Gas Company Farmington, NM 9/2013 – Present

The IT Manager/Director role is to plan, direct, and coordinate the design, installation, and connectivity of computer and

network systems to ensure the stable operation of the organization's IT assets. This includes developing,

configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and

communication links. The IT Manager also schedules and direct the activities of a team of network

specialists to resolve end user hardware and software problems in a timely and accurate fashion. Reports direct to the President/CEO.

Major accomplishments:

Reduced extraneous costing by $180k in first three months

Researched, selected and implemented IT Help Desk ticketing solution

Researched, selected and implemented Video Conferencing and dial in meeting solution for all locations

Established IT Standards, Procedures and Policies

Streamlined IT operations to make most effective use of all IT resources

President, Innovative ERP Solutions Inc. Bloomington, IN 7/2008 – 12/2013

(Innovative ERP Solutions has been serving the needs of businesses, both large and small.)

Managed all aspects of research and development, consulting, implementation and training. Lead development teams both local and off-shore to assist in customization of system requirements to satisfy user needs. Installed and implemented systems nationwide in a variety of industries specializing in ERP and CRM applications. Installation of ERP/CRM Package (Interprise Solutions, Inc) in 9 different locations. Converted from legacy FACTS Software to both Interprise Solutions ERP and Tradepoint (ERP/CRM/ POS) software. Assisted the Tradepoint team in developing a better purchasing module that would truly reflect the needs of the distributor and retailer. This included ‘Just in Time’ purchasing and accounting for seasonality.

Most of these installations were in Automotive Aftermarket industries. These Projects, with budgets on average to $200K, lasted between 6-12 months and involved teams of up to 9 people. The development teams worked primary in ASP .Net technologies. All Installations were completed successfully and within budget. We helped establish new training programs for all employees to aid during the transition and revamped business processes to match new software and increase efficiencies.

ESA Sr. Linux System Administrator, Indiana University Bloomington, IN 5/2010 – 9/2013

Worked as Assistant Manager in monitoring and overseeing daily operations of entire ESA Staff. Monitored all areas of supporting and administering Linux Virtual Infrastructures. Built new machines, tested and debugged new applications for existing environments

Director of IT/CIO, Kerry’s Bromeliad Nursery, Homestead, FL 4/2007 – 3/2008

(Largest grower, wholesaler & manufacturer of Bromeliads and Orchids in North America with $25 million sales and 400 employees in 3 US and 1 South American locations.)

Reported directly to Chief Financial Officer. Managed all enterprise-wide technology, including hardware, software, telephones, cell phones, Blackberries, email, workflow and paper processes. Took over Chief Financial Officer’s duties when incumbent fell ill, including creating budgets, overseeing billing functions and providing senior management financial information during meetings. Provided company President and Vice Presidents strategic and planning vision. Provided mentoring, leadership and guidance to a six person staff, including network and software administrators, accounting supervisors and staff. Demonstrated technical expertise by supporting 10 Windows 2003 server systems; Cisco Routers, VPN and Firewalls; T1 lines; satellite connections; disaster recovery systems; over 100 Windows and Novell desktop systems; ERP systems; accounting systems; financial reporting tools; networking management and support tools; Active Directory 2003; SQL 2003; Blackberry server; VoIP and cellular systems. (Left due to major fire causing financial hardship for organization.)

Streamlined operations, reducing time to produce financial reports 6 to 10 hours by creating vision for and implementing company’s first automated financial statement creation system, leading 7 person team to create system using FRX Financial Reporting tools, SQL and SharePoint technologies.

Initiated change from distribution style company to true multi-level Manufacturing ideology.

Developed and implemented an innovative POS solution for new retail store from scratch in just 7 days by leading 6 person team to evaluate, design, purchase and implement hardware, cabling, wiring, computer equipment and software, including a Windows 2003 network, Terminal Services, Windows XP, QuickBooks POS and touch screens.

Slashed billing cycle from 15 days to 2-3 days after taking over leadership of the Billing department by turning around operations through mentoring and rewarding 4 person team to work harder and increase productivity.

Recommended $400,000 software upgrade to company senior management based on in-depth study for future requirements and comparison of alternatives. Software recommended was called SBI Systems, which was specifically designed for the wholesale growing industry. After thorough comparison with Microsoft Dynamics, Epicor, Infor Technologies and SAP, it was decided that the SBI solution best fit the immediate and long term requirements of the company and the Agricultural Growers Industry.

Saved $24,000 annually by switching telephone carriers for 52 cellular phones based on comparing costs and operability from several local carriers.

Enhanced international communications by installing and managing 2 Blackberry servers supporting 30 users.

Established better Vendor Relations with ISPs and Cellular Solution Providers. Also worked closely with current Software providers to re-negotiate support contracts to provide better service and save significant support fees.

Senior Analyst, Starwood Vacation Ownership, Orlando, FL 6/2006 - 4/2007

(Largest Vacation Ownership company in the world with $2 Billion revenues and 6000 employees worldwide.)

Reported to Director, Financial Applications Development. Supported and defined requirements for 2000 user base by interacting with staff, senior management and business analysts. Sought after for consultation to develop plans to meet business requirements. Provided key assistance for vendor contract renegotiations. Ensured excellent service while running helpdesk for third party application support.

(Left due to company downsizing and establishing plan to eliminate internal IT department by utilizing outside vendors.)

Ensured continued operations of third party applications by ensuring smooth transfer of operations after a key employee left the company. Supervised 200 person staff by providing the leadership and guidance for excellence.

Increased employee skills by implementing training programs.

Improved operations by implementing daily procedures, ensuring daily backups, developing disaster recovery plans.

Enhanced support for over 2000 users of third party applications by developing the vision for and implementing a streamlined approach with a new 3-person helpdesk, a centralized source for users to contact. Developed relationships with vendors for helpdesk staff to research and find solutions for clients.

Personalized Software Solutions, Inc. / MBL Enterprises, Inc., Port St. Lucie / Stuart, FL 1/1994 - 4/2006

(Software development and consulting company with up to 40 employees. Company renamed after purchase by investor in 2003.)

Director, Information Technology (1/1994 - 1/2006), MBL Enterprises, Inc./Personalized Software Solutions

Managed startup of company initially to provide consulting on the FACTS accounting package by hiring, managing and motivating 9-person team, including software, marketing and administrative staff. Expanded support to develop software and solutions for other ERP customers based on expertise in ERP technology and managing client base. Ensured efficient operations and strong client support by effectively managing and motivating up to 40 employees after negotiating buyout of ComputerLogic.

Increased annual sales revenues from $210,000 to $450,000 for ComputerLogic, a software developer and reseller in Macon GA, in the first year after taking over their programming and support requirements.

oEngaged as Consultant / Programming Manager by ComputerLogic after their entire programming team quit.

oWorked effectively with company’s Research and Development team to customize products for their client base. Majority of customers were in the Automotive Aftermarket industry. These all included both Wholesale Distributors with multiple POS retail locations. Some Customers spanned 8 locations over 4 states with sales over $65 million.

oInstalled ERP product, Profitlogic Automotive Aftermarket, at over 30 sites.

oNegotiated purchase of company and then relocated company to Florida for improved customer support.

Reduced customer support calls 85% by establishing call center and implementing effective follow-up for large customer base throughout the United States, Canada and Bermuda.

Ensured successful and efficient Y2K conversion at 60 client sites with zero downtime by researching common and unique requirements for each site, developing parameter based common solution and implementing solution.

Y2K effort was a $2 million, 3-year project in the enhancement of ERP/CRM Legacy Software. They took a team of 15 people, including to 2 Project Managers, 2 Application Designers, 3 Business Analysts, 7 Programmers and 1 Director

Education

B.B.A. (B.Com.), Concordia University, Montreal, Canada, 6/1986

Technical Expertise

ERP Packages: Mas90, Mas200, Mas500, FACTS Business Software, INFOR technologies, IAS Advance, Epicor Enterprise, FACTS. AUTOMOVE-IT, Profitlogic Automotive Aftermarket, TRIAD, JD Edwards, Interprise Solutions, Tradepoint360, Premier Point of Sale

Exposure to: SAP, Microsoft Dynamics Navision, Peoplesoft, Oncourse, Webcontent Management Systems (Weblogic)

Extensive Comparisons were done in analyzing all alternative ERP/CRM solutions between (FACTS, INFOR, Dynamics, SAP, Tradepoint, Interprise Solutions, SBI, JDE and SBI)

Operating Systems: Linux, AIX, Windows (98, ME, 2000, XP, NT, 2003 Server), VMWare, ESX

Hardware: Digital, IBM (AS/400, RS/600), DEC, Dell, Gateway, HP, Cisco, Wiring, Blackberry, Juniper

Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), WordPerfect, Corel, QuickBooks, AccPacc, Solomon, IASAdvance, NumberCruncher, SBM, FRX

Databases: SQL, Visual FoxPro, My SQL, MAGIC, OBDC Database, Alpha4, Oracle

Programming Languages: COBOL, Visual Studio, Visual Basic, Providex, Thoroughbred, Java, .Net, BBX, Windx

Tools and Reporting: Veritas Backup, Symantec, Tivoli Access Manager, Crystal Reports, Active Directory 2003, MS Exchange, Blackberry Enterprise Server

Networking and Telecommunications: LAN, WAN, TCP/IP, Internet, Intranet, VoIP, IPX, Avocent, VPN, Tiny Term, Communication Packages, FTP, Apache, Frame Relays, Lantastic, DSL, T1, Firewalls, NetworkView, Netsupport, Avocent

Selected Accomplishments

Director of IT, Kerry’s Bromeliad Nursery

Streamlined operations and improved productivity by automating financial reporting and POS systems.

Senior Analyst, Starwood Vacation Ownership

Improved support for over 2000 users by implementing and managing helpdesk for third party applications.

Director of IT, Personalized Software Solutions, Inc. / MBL Enterprises, Inc.

Engaged and provided excellent customer support for over 100 clients by leading a 40 person team on all company operations to develop, market, sell and support ERP software and hardware applications.

Negotiated acquisition of ComputerLogic based on excellent support of client base as Consultant.

Developed state-of-the-art solutions for ERP software to keep and expand client base.

Slashed costs by developing and implementing innovative solutions to telecommunication and support costs.

References…To be supplied upon request

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