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Sales Customer Service

Location:
Denver, CO
Salary:
72000.00
Posted:
September 13, 2015

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Resume:

Brandy S. Doerner

**** *. ******* ***., #*** Denver, Colorado 80230

acrn9k@r.postjobfree.com 720-***-****

http://www.linkedin.com/in/brandydoerner

CAREER SUMMARY

Dynamic, innovative and enthusiastic business development and sales professional with expertise in medium range to Fortune 500 organizations. Background includes Sales and Sales Management, Project Development and Management, Senior Executive Administration and Support, Strategic Planning and Partnerships, Organizational Realignment and Process Development. Easily described as pro-active, detailed, decisive, reliable and goal oriented. A skilled negotiator who can resolve complex issues; delivering solutions that positively impact company goals. Self-directed and driven to succeed whether on a team or as an individual contributor.

PROFESSIONAL PROFICIENCIES

Over 10 years of experience in Senior Executive Level Administration, providing support for the C-level suite, E/SVPS, and their direct reports. Managing and maintaining calendars, meeting agendas, travel arrangements and itineraries.

Over 15 years of experience in Global Sales and Sales Management; working directly with exporters, steamship lines and freight forwarders. Worked hand-in-hand with vendors and distributors to handle the nuances of international customs requirements.

Over 25 cumulative years in Sales and Customer Service with large exporting manufacturers, as well as Sales and Project Development and Management with mid-size commercial and private companies, offering confident and experienced B2B Development.

A proven ability to develop qualified leads and obtain sales by utilizing individual staff proficiencies and training, incorporating and negotiating corporate pricing schedules, promotional and discount programs, as well as handling all aspects of trade show exhibitions (domestic and abroad), from conception of booth/space design and décor to complete planning and execution of the shows. Create and design standards in the development of marketing and promotional pieces. Create and monitor annual department budgets; hire, train and empower staff. Excellent communication skills (verbal and written). A superb administrative background.

Secretary/Communications Officer of BaxVETS (a company sponsored, non-profit military and veteran support group specializing in Resume & Interviewing skills for transition military); Member of the Metropolitan Evansville Chamber of Commerce; Committee member of the Tri-State World Trade Club Council (A non-profit international trade networking organization); Guest Artist with the Denver School of the Arts (teaching period/character stage make-up and hair styles to middle and high school students).

CORE COMPETENCIES

Office Administration & Management

Sales & Sales Management (Domestic/International)

Colorado State Notary (Comm. Expires 11/13/2016)

International Business (Export)

Seminar/Conference Coordinator & Facilitator

Strong Communication Skills (Verbal/Written)

Public Relations & Event Coordinator

Marketing & Trade Show Planning

Interviewer, Trainer & Advisor

Strong Work Ethic/Loyal/Honest

Resourceful & High Level of Motivation

Team & Goal Oriented

Computer skills and software knowledge consist of: Windows 2010, Microsoft Office Suite, Concur; Ariba; Lotus Notes; Adobe Acrobat; AS400 Systems (JDEdwards, BPCS, ACT, etc.). Electronic file management; particularly proficient in utilizing Internet for marketing, e-commerce and research.

Language skills include Spanish (Basic Conversational - 60% fluency), familiarity with French, Japanese and Russian.

PROFESSIONAL EXPERIENCES:

Recondo Technology 2015 to current

Greenwood Village, Colorado Senior Executive Assistant to the CEO

Manage/maintain schedules, travel for 6 C-Suite Executives; reporting directly to the CEO

Coordinate/schedule average of 40-50 meetings per week; variances of 4-20 attendees per meeting, for executive suite.

Coordinate/schedule and prepare Board of Directors off-site quarterly meetings, monthly calls, agendas/materials, assemble and distribute Board Books.

Coordinate/schedule all internal and off-site Town Halls for executive wing.

Prepare, complete and approve expense reports, on time, for executives and the direct staff, with average of 50-70 expenses per month.

Liaison and daily communications with/for Marketing, Operations, Engineering, IT and Finance Teams, their direct reports and staff, as well as all guests, vendors/clients.

Assist the CGO and Sales/Marketing teams with weekly sales reporting; goals and pipeline.

Assist in development, facilitation of PowerPoint Presentations on average 3-4 times monthly.

Maintain, manage department budget reporting.

Monthly reporting of staff travel; assist in planning, facilitate as needed at industry trade-shows and industry related seminars/conferences.

Maintain executive and confidential files with current information.

Baxter Healthcare (formerly Baxa Corp.) 2012 to 2015

Englewood, Colorado Senior Executive Assistant to Baxa C-Suite and E/SVP’s of Marketing/Operations & Site Lead

Manage/maintain schedules, global travel for all C-Suite executives during 18-month post-acquisition transition.

Coordinate/schedule average of 25-30 meetings per week; variances of 4-20 attendees per meeting, for executive suite.

Prepare, complete monthly expense reports, on time, for five executives, with average of 40-50 expenses per month.

Liaison and daily communications with/for Marketing, Operations, Manufacturing, IT and Finance Teams, their direct reports and staff, as well as all guests, vendors/clients.

Coordinate/schedule all internal and off-site Town Halls for executive wing.

Assist in development, facilitate PowerPoint Presentations on average 3-4 times weekly.

Maintain, manage department budget reporting.

Weekly and Monthly coordination of detailed global travel arrangements; assist in planning, facilitate as needed at industry trade-shows and industry related seminars/conferences.

Maintain executive and confidential files with current information.

DISH Network Corporation 2009 to 2012

Englewood, Colorado Senior Executive Assistant to the COO/EVP

Manage/maintain schedule and travel for the COO.

Coordinated, scheduled average of 35-45 meetings per week, variances of 2-25 attendees per meeting, for COO and his direct staff.

Prepare, complete monthly expense reports, on time, for the COO, with an average of 25-30 expenses per month.

Liaison for Operations and Installation Teams, IT, Marketing and Finance Teams, their direct reports and staff, vendors and clients with the COO. Coordinate and schedule all internal staff meetings.

Develop, create and assist in facilitating PowerPoint Presentations.

Daily communication with all teams reporting to the COO.

Weekly and Monthly coordination of detailed global travel arrangements, plan and facilitate trade-shows, if necessary, on behalf of the COO, and on occasion for his direct reports.

Coordinate weekly with COO’s personal principals, attorneys, accountants and various local authorities to maintain proper documentation of correspondence, quotations, invoices and follow-up.

Maintain executive and confidential files with updated information.

Corporate Design, Inc. 2005 to 2008

Evansville, Indiana New Business Development and

Executive Assistant to the CEO/President

Manage/maintain the schedule and daily calendar of the CEO and President.

Working hand-in-hand with Sales Team, helped build upon existing base revenues, and assisted in increasing sales revenue by 15% within a 2 year time frame.

Developed, created and facilitated antiquated Web Site. Built PowerPoint Presentations, created all new advertising and promotional pieces, as well as compelling marketing materials for sales teams, engineers and tradeshows.

Liaison for the Sales and Design Teams, all staff, vendors and clients with the CEO.

Hire, manage, educate and assist Sales Teams with particular marketing and advertising efforts to obtain sales. Make on-site client sales calls with Sales personnel as needed.

Daily communication with Sales, Design, Operations Staff, and Administration on behalf of the CEO.

Coordinate and schedule all internal staff meetings, while also attending and notating all discussions.

Coordinate travel arrangements, plan and facilitate trade-shows, if necessary, on behalf of the CEO.

Develop and create all trade show exhibition plans, booth conception and design, execution and working the show.

Responsible for monitoring of account activity for Sales and Design Teams in Excel, Outlook, ACT and Hedberg. Tracking staff appointments and action plans in Outlook. (Weekly, monthly, yearly).

Coordinate with client principals, attorneys and various local authorities to maintain proper documentation of correspondence, quotations, invoices and follow-up.

Maintain executive and confidential files with updated information.

Midwestern Pet Foods, Inc. 2003 to 2005

Evansville, Indiana International Trade Coordinator

Manage daily transactions and communications of staff of 52 International Distributors, as well as with their clients and vendors on all aspects of sales and advertising in their particular markets.

Built upon existing base and assisted in increased sales revenue by 21% over a 10 month period.

Key team member successfully bringing on 7 new distribution teams in 7 new countries in 18-month time frame.

Liaison for Distributors and their clients with Production Supervisors and staff.

Educate and assist Distributors on their marketing and advertising efforts to obtain optimum sales.

Communicate with freight forwarders, truck lines and steamship lines. Coordinate all export documentation for overseas shipments directly with steamship lines and the USDA. (LCL and Container loads).

International and domestic travel for customer visitations, Distributor training and trade-shows.

Responsible for daily monitoring and collection of accounts receivables for International Division.

Work with Department Supervisor and colleagues to develop promotional strategies in sales, advertising and packaging.

Coordinate with government offices (i.e., USDA, USDOC, IDOC, County Clerk’s Office, and Chamber of Commerce) to prepare and maintain proper export documentation.

Maintain all Distributor files with updated information and tracking of current sales growth.

Anchor Industries, Inc. 1994 to 2003

Evansville, Indiana International / Domestic Sales

Global customer service and sales efforts via telephone, fax and Internet. Daily communications with clients and vendors on quotations, pro-forma invoices, orders and supplies.

Client liaison with Engineering and Production.

Manage and train sales staff of 6 Domestic Field Representatives (West Coast, Central USA, West Canada, and Puerto Rico), 8 International Distributors (Europe, Asia, South America), 2 administrative support staff and various college interns.

Built upon an existing base and assisted the International Sales Team in increasing sales revenue from $600k to $4.3M in a 12 month period.

Assisted in the negotiations to increase International Distributorships from 6 to 8.

Educate outside clients on qualifying of retail accounts for optimum sales.

Responsible for inventory control and coordination of shipments to and from our overseas warehouses.

Communicate with forwarders and truck lines; coordinate export documentation for shipments (LCL/Containers).

Anchor Industries, Inc. continued…

International and domestic travel for customer visitations, training and trade-shows.

Responsible for training all new International Division Sales and Clerical Staff.

Assist in training of personnel on mainframe computer systems (JD Edwards, BPCS, and COPS).

Track monthly and quarterly sales for regional territory.

Generate annual Internal Price Lists and advertisements.

Work with Department Manager and colleagues to develop strategies in sales and advertising, and the submission of yearly budget proposals for individual sales territory to support those strategies.

EDUCATION:

University of Evansville - Evansville, Indiana

Business Management Fundamentals

Computer Programming, Data Processing and Entry Fundamentals

North Annex Adult Continuing Studies – Evansville, Indiana

Basic Typing and Data Entry



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