Customer Service Representative

Hasaan R. Roberts

**** * ********** • Houston, TX 77031 • Tele: 713-***-**** • acrn88@r.postjobfree.com

OBJECTIVE

To obtain a position that would allow me to contribute to the company's mission, broaden my knowledge base, and utilize the skills and abilities I have acquired so far.

SUMMARY OF QUALIFICATIONS

Excellent organizational, interpersonal, and communication skills

Proven track record as a motivated and intuitive team player

Work efficiently & effectively in fast paced environment

Attentive to detail and fast learner

Superior customer service skills both in person and over the phone

PROFESSIONAL WORK EXPERIENCE

Colors on Parade 1/2015 – present

Paint Technician - Go to new and used car lots to touch up paint for minor scratches on cars. This requires mixing paint to match color, touch up, and scratch removal.

UPS Store 8/2014 – 12/2014 (Seasonal)

Customer Service Representative - Assists customers with package handling, processing packages to ensure proper delivery, manage post office boxes, cashier, and general store operations.

Chick-Fil-A 2/2011 – 8/2014

Jr. Director (promotion) - Responsible for ensuring our company mission statement is carried out among team members, management of tills, preparation of position sheet to guarantee appropriate area coverage, purchasing, stocking, and inventory as well as participate in interview and selection of potential team members.

Cashier (promoted to Team Lead)- Provide superior customer service by accurately taking, filling, and processing payment for customer’s food order(s). Support other team members as needed with various tasks to ensure customer satisfaction.

MIH Communication Services 1/2010 – present

Accounts Receivable Clerk - Family-owned business. Assist with receipt and verification of expenditure receipts. Reconcile records and prepare reports for data entry. Work now only as needed preparing for tax season.

Outback Steak House Culinary Program 8/2008 - 9/2009

Chef-In-Training - Primary responsibility was assisting executive chef on grill. I was also appointed captain of my team. I worked back-of-the-house, front-of-the-house, and helped out wherever needed.

EDUCATION & TRAINING

Westside High School Graduated, June 2011

General Studies

PennFoster College Enrolled, February 2014

Computer Aided Drafting (AutoCad)

AWARDS: 2010 Achiever of the Year Award Recipient – Jr. Achievement Business Ownership

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