Customer Service/ Call Center/Medical Office Clerical
Resume:
Judith Dahl
Colorado Springs, Colorado 80910
(Phone) 719-***-****
Work Experience:
Kaiser Permanente- Benefits Customer Care Representative
Job Details:
Answering a large volume of calls from customers inquiring about the new Medicare benefits
Created new files on customers enrolling in Medicare
Verified and updated patient demographics on every call
Assisted with the application process for Medicare programs
Utilized varies software to research and retrieve accurate information
Educated customers on any changes in regards to new Medicare policies
Assisted customers that want make appointments or direct them on where the facility is located for their appointments based on system information
Comcast Cable- Customer Service Representative/Billing
2011-2013
Job Details:
Resolved customer complaints and concerns by utilizing problem solving skills and extensive research
Maintain and updated customer records on every call.
Advised customers of products and services to ensure customer satisfaction and retention
Offered discounts as necessary in regards to billing and service issues.
Completed sales goals with above level of performance goals
Corrected billing errors
Processed payments
Built new or edited existing work orders for new services or equipment
Care Core National- Customer Care Representative/Intake/Pre-Certification
2008-2009
Job Details:
Answering large volume of incoming calls to inquire about pre-certifications
Creating and processing medical pre-certifications.
Collect and enter demographic information on every call
Transfer calls to other departments when needed
Educate callers on pre-authorization requirements, reconsiderations, and appeals
Work with medical facilities, patients, and physician’s offices to investigate and resolve any pre-certification issues.
Entered completed authorizations in patients records
Zurich Insurance- Customer Service/Billing/ Intake- Pre-certification
2006-2008
Job Details:
Answered large volume of calls from customers with questions regarding the status of their claims or billing errors
Verified and updated customer demographics on every call
Located and reprocessed denied and unprocessed workers compensation claims
Resolved customer complaints and concerns by utilizing problem solving skills and extensive research
Created and processed new claims for pre-certification
Skills:
●Customer Service
●Billing
●Advanced computer skills
●Claims processing
●Processing payments
●Data Entry
●Medical Terminology
●Benefits coordinator
●Intake
●Coding
Education:
Intellitec Medical Institute- Medical Administrative Assistant
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