MANUELA ALVAREZ

acrmz1@r.postjobfree.com Phone Number: 520-***-****

Office Clerk

* ***** ********** ** ******** service and office clerical work

Work Experience

Front Office Clerk

BRIDGES COUNSELING LLC Tucson, AZ December 2013-April 2015

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answer telephones, direct calls, and take messages

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Complete and mail bills, contracts, policies, invoices, or checks

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Compile, copy, sort, and file records of office activities, business transactions, and other activities

Interacting With Computers

Communicating with Supervisors, Peers, or Subordinates

Getting Information

Communicating with Persons Outside Organization

Processing Information

Experience with: 10-key calculators, Email software, Fax machines, Microsoft Excel, Microsoft Windows, Microsoft Word

Retail Sales Associate

JC PENNEYS Tucson, AZ September 2012-December 2012

Greet customers and ascertain what each customer wants or needs

Describe merchandise and explain use, operation, and care of merchandise to customers

Answer questions regarding the store and its merchandise

Compute sales prices, total purchases and receive and process cash or credit payment

Prepare sales slips or sales contracts

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Performing for or Working Directly with the Public

Establishing and Maintaining Interpersonal Relationships

Communicating with Supervisors, Peers, or Subordinates

Identifying Objects, Actions, and Events

Resolving Conflicts and Negotiating with Others

Experience with: Calculators, Cash registers, Desktop computers

Customer Service Representative

DES Tucson, AZ October 2009-December 2010

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Solicit sales of new or additional services or products

Getting Information

Interacting With Computers

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Experience with: Desktop computers, Email software, Microsoft Excel, Microsoft Outlook, Microsoft Word

Education

High School Diploma

Tucson High School

Tucson, AZ

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