Sales Customer Service

Carmen Sirianni

Mississauga, Ontario

905-***-**** (h), 416-***-**** (c)

acrmyw@r.postjobfree.com

Management

Professional Profile

Sales experience – 25 years in Retail, Wholesale, Distribution and Consumer Electronics

Six Sigma with extensive scope of responsibility, proven success and track record of delivering optimal results in high growth environments through initiatives that exceed operational performance targets and yield measurable outcomes

Strong communication, organizational and interpersonal skills along with proven negotiating abilities at top level, creating well established credibility and acceptance within the industry

Innovative concepts and ideas to maximize business profitability. Excellent customer relations and problem solving techniques

Strong human relation skills with ability to motivate and train personnel

Areas of Expertise

Operational Process Performance Management

Six Sigma Methodology Negotiation, Persuasion and Communication

Training and Leadership Development Problem Solving, Decision Making

Revenue Goal/Growth Attainment P&L Management

Strategic Planning and Leadership Customer Satisfaction

Professional Experience

Mobile Store Manager, Snapon Tool Mobile Store – Mississauga, Ontario 2010- Current

Responsible for operating mobile retail store

Providing both sales and customer service within assigned territory

Provide product information / training to local dealerships/shops

Meeting sales, margin and profit targets

Assisting in research and testing

Implementation of programs, promotions for products

Managing collections, inventory and providing weekly and monthly sales reports

Building strong customer loyalty and relationships with owners and staff

Operations/Store Manager. Tiger Direct-Vaughan Ontario 2007-2010

Responsible for the day to day management and operations of a $25M plus store

225% growth 2009/2010

210% growth 2008/2009

150% growth in first year 2007-2010

Responsible for 50 sales associates..

Improve the commercial performance of the store bt increasing its turnover and maximizing profitability

Achieving performance objectives, ie. store operations .HR, finance buying, customer care,logistics

Managing stock levels and making key decisions on inventory

Managing training and motivating staff to ensure efficiency

Dealing with staff issues, interviewing potential staff, conducting appraisal and performance reviews

Ensuring standards for quality customer service and heath and safety are met

Respond to customer complaints and comments

Updating colleagues on business performance, new initiatives and other pertinent issues

Director of Sales, Bankers Warranty Group, (Extended Warranty Programs) – Toronto, Ontario 2005- 2007

Responsible for overall coordination and functions along with leadership of sales activities of the business; reporting directly to EVP

Marketing directly to the Consumer Electronics and IT retails across Canada

Establishment of both annual and monthly sales objective in coordination with company’s business plan and strategic objectives. Providing annual sales and quarterly updates of achievement compared to plan.

Establish both market and target customers strategies

Co-ordination of specific objectives of sales plan with all functional departments of the company, including compliance, implementation and call centre activity

Responsible for developing the market, which includes sourcing and securing new and potential business

Build qualified pipelines of sales opportunities to achieve sales quotes

Liaison and co-ordination work with appointed accounts

Senior Business Development Manager, Ingram Micro – Mississauga, Ontario 2004 – 2005

Establish and develop business relationships with Regional and National accounts in the Consumer Electronic and IT Marketplace

Developing, promoting and managing retail channels within the CE Division

Engage and network with new vendors while developing opportunity buy-in with current Vendors

Cross promotion with existing Vendors Dell, IBM, Microsoft, etc.

Product planning, forecasting and contract processing

PSI reporting, weekly sell-thru reporting

Support existing and future long term marketing plans and strategic business objectives to ensure sell-in and sell-thru at Dealer level

Monitor pricing, budget and timelines along with developing/implementing solutions/programs with new vendors and E-tailer partners

Manage and exceed objectives and financial targets

National Sales Manager, Benq Canada – Toronto, Ontario 2003 – 2004

Recruitment/Orientation/Motivation and ongoing performance management of National Sales Force

Directed to the Consumer Electronics and IT Retailers

Allocation and alignment of sales territories and accounts

Client Management and Relationship development of key accounts, both National and Regional

Development of Sales Targets and Product forecasting, regionally and nationally and IT

Incentive Program development for key accounts

Review and direct printed and promotional advertising activities

Manage relationship with 3rd party logistics – Warehousing and Distribution

Account Manager CE/ME, Sony of Canada – Toronto, Ontario 1995 – 2003

Manage and maintain selling relationships with Consumer Electronic/Mobile Audio accounts

Manage and maintain forecasting requirements for key/strategic dealers

Provide on-site in-service/training for front line staff

Ensure that Sony product, promotion and POP materials are properly displayed and fully functional

Develop new business opportunities with new and existing Sony Dealers

Training and development of new sales staff

Promote and ensure market share with key dealers

Sales Representative, Alpine Electronics Canada – Vancouver, British Columbia 1987– 1995

Customer service/sales of Luxman home audio and Alpine car/mobile audio in 1991-93, B.C. lower mainland and northern territory

Promotion, marketing, advertising and merchandising for retailers

1993-1997 moved back to Toronto with Alpine

Training in-service support to retailers and front line staff

Increase market share thru model mix and promotions

Develop brand awareness thru sales promotion and media, radio/print

Implement sales strategies with dealers for growth

Education

Port Credit Secondary School, Grade 13 – Mississauga, Ontario

Business Administration 2 Year program, Sales Marketing 1 Year Program – Humber College, Toronto, Ontario

References

Available upon request.

Contact this candidate