Customer Service Technical Support

Pamela Y. Fincher

**** ***** ** *** ***

Garland, TX 75043

***********@*****.***

OBJECTIVE: Obtain a position where I can maximize my customer-service experience, communication skills, my problem analysis and problem solving abilities.

SKILLS & QUALIFICATIONS:

40 WPM

Medical terminology

Proficient in Microsoft Programs

Maintaining a compassionate, caring and positive attitude

Time management skills, Organized and detail-oriented

Patient listener and enjoys helping others

Team player, working with others to effectively complete tasks

Accurately record and verbally communicate detailed information

Able to work in extreme atmospheres

EXPERIENCE:

RECEPTION TECHNICIAN, CSL PLASMA (07/2014-07/2015)

DALLAS, TX 75217

Screening donors daily before donating plasma. Screening included: obtaining vital signs (temperature, pulse, BP), performing retakes on vitals, checking hematocrit levels, protein levels, weight, and arm checks (related to donation). Also greeting customers daily, handling donation issues related to donors, multi-tasking between booth and front desk, answering the phone in my area. Providing donors with information after verification. Overall providing great customer service, and answering donor questions related to their donation.

TECHNICAL SUPPORT TECHNICIAN (SAMSUNG TELECOMMUNICATIONS AMERICA), IQOR (01/2013-01/2015)

RICHARDSON, TX 75234

answering and making calls to customers at an inbound/outbound call center. Greeting customers at the beginning of each call daily. Providing technical support for Samsung products; cell phones, tablets, laptops, desktops, cameras, printers, etc. Also some Apple products as well. Setting up service requests for customers with defective devices. Processing online payments via credit and debit card. Securing customer information and expediting some orders per supervisor approval. Keeping customers calm on all calls pertaining to service issues. Providing the best solutions to their problems. Multi-tasking daily with computer systems, and telephones. Providing great customer service and representing the company in a professional manner.

RESERVATIONS TEAM MEMBER (VIRGIN AMERICA AIRLINES), TELVISTA (05/2011-12/2012)

DALLAS, TX 75234

Answer inbound and outbound calls. Providing great customer service on each call. Assisting guests with booking flights. Making changes to flights and canceling some existing flight reservations for guests. Handling guests issues in a calm and professional manner. Processing debit and credit card transactions for guests online, and handling flight rewards. Making sure guests verify information before releasing flight details and information pertaining to flights and accounts. Daily multitasking between computer systems and to different departments in the company. Transfer guests to surveys at the end of each call. Providing technical support for guest accounts for Virgin America website. Also informing guests of promotions through the airline and website.

EDUCATION:

EASTFIELD COLLEGE, MESQUITE, TX (08/2011-present)

Business Administration (in progress) current GPA 3.1

CERTIFICATIONS: CPR Certification April 2015-April 2017

LEADERSHIP: Honor Society 2014-2015 School year

REFERENCES UPON REQUESTS

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