Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Edmonton, AB, Canada
Salary:
$45000
Posted:
September 10, 2015

Contact this candidate

Resume:

VIKAS SINGH JASWAL

*** **, ****, *** ** NW

Edmonton, T6J4M1

Alberta, Canada

acrmwm@r.postjobfree.com

647-***-****

Career Profile

•Dedicated to completing every task efficiently and in line with high personal standards

•Innovative problem solver, able to proactively develop efficient solutions to challenges

•Strong interpersonal, written and verbal communication skills

•Positive attitude, enthusiastic, hardworking, can work well under pressure

•Ability to communicate in English, Hindi and Punjabi

•Quick in learning and adapting to changing work environments

•Ability to work well in a team and individually

•Proficient using MS Office applications, and Internet as a research tool

•Ability to make good business relationship.

Summary of Skills

Leadership

•Lead cricket team and won many tournaments at collage level and school level.

•Lead a team of Promotional Executives in the Comapaign of new product promotion in Birla Sunlife Insurance Co. Ltd and achieved the prize of highest policy selling team on the opening day.

Organizational

•Organized many product launching events in Birla Sun Life Insurance Co. Ltd and achieve the appreciation certificate from the Zonel Head of the company.

•Achieved Award of Honour after successfully completing the target of two Quarters ($90000).

Computer

•Proficient in MS Office: Excellent use of Microsoft Excell, Word and Power Point in making organizational report and presentation.

•Social Media: Facebook and Twitter used for the marketing of the product which helped me to deal with more people and make our company profitable.

Education

Business Management Diploma Humber College, Toronto Dec 2012

Areas of study: Business Finance, Microeconomics, Financial Accounting, Computerized Accounting, Marketing, Leadership, Entrepreneurship, Human Resources Administration, Business Law, Operations Management, E-Commerce, Professional Selling

Bechelore of Science Punjab University, Chandigarh April 2005

Areas of study: Modern Algebra, Discrete Mathematics, Nuclear Physics, Computer Science

Detailed Work Experience

More than 7 years of Experience in the field of Pizza, Customer service, gas station, Banking includes operational

part of banking, Deposit Mobilization, Retail banking & cross selling of

banking products and in Insurance Company.

Certification:

Class 1 licence. I have a class 1 driving licence. i have knowlage of pre-trip. I have air break endorsement. I had class 5 Licence for more than 3 years and have experience of driving small car, small truck driving. Good knowledge of Edmonton area.

Work Experience

Assistant Manager Little Caesars Pizza, St. Albert, Alberta,

Canada. 2013-2015

•Mainatained the customer service standard by providing excellent customer service.

•Recruit, Hire and train the colleagues

•Serve the high quality products to customers.

•Develope the productive team by providing direction and supervison

•Appropirate use of communication delegation and disciplinary skill and impliment change in positive manner.

•Ensures a work environment that is in compliance with government regulations and is safe, secure and free of harassment or discrimination.

•Customer centric

•Performing inventory count of all the store supplies

•Perform labour scheduling, food ordering and product projections accuratly.

•Maintains restaurant equipment so that restaurant open and closes as scheduled and is able to service all customer orders each day.

•Manage all financial responsibilities with integrity, performs tasks associated with achieving cost control goal and supervise colleagues to ensure goals are met

•Properly implement shakerboarding, local store marketting events and in-store promotions that result in increased sales.

Sales Associate Shell Gas Station St. albert,

Alberta, Canada 2013-2015

•Provide excellent customer service.

•Practice the suggesstive selling

•Operating Cash register

•Adhere to all city, county, state and federal alcohal and tobacco regulations.

•Operating shift according to company guidelines

•Operating the car wash terminal and solve the problems regarding the car wash

•Stocking and pricing

•Protect company assets all the time

•Follow company policy with regard to excessive cash in registers, change box, and safe security, as directed by the store manager.

•Follow robbery deterrence guidelines at all times.

•Assist the manager in seeing that the store maintains a 95% or better on image inspections.

•Problam solving

•Profitable contribution in company by achieving Sales target assigned by Manager.

Executive Unit Sales Manager Birla Sunlife Insurance Co. Ltd,

Chandigarh, India 2007-2011

•Creating new Corporate agency and Broker channel.

•Interaction with High Net worth Individuals (HNI Clients)

•Handle client’s portfolios

•Maintaining ongoing relationship with clients and channel partner

•Maintain highest level of customer satisfaction.

•Maintain highest level of channel satisfaction in terms of policy issuing, payment, inventory and promotional activities.

•Responsible for the policy issuance and claim processing of the clients.

•Responsible for the activation of new sub brokers.

•Solve channels issue, customer complaints

•Give training to the team members of channel partner about the product and Documentation.

•Managing the portfolios of clients by switching their funds.

•Providing the complete information about currents market situations to existing clients

•I was handling Howden India insurance brokers, Reliance retail, Angel broking, Way2Wealth Insurance Broker, Maa Durga Insurance Broker, Religare Insurance Broker, SMC Insurance Broking, Bajaj Capital, Karvy Investments, BSDL And almost 15 sub-brokers.

•Generate business from different brokers and channels through relationship.

•Worked in different locations and generate business in dead locations

•Maintain good relationship with Brokers, Corporate Agents, Sub brokers and customers in order to get good business.

•Relationship building was the main key

Assistant Relationship Manager Centurion Bank of Punjab,

Chandigarh, India, 2006-2007

•Market Estimation & making sales Plan.

•Handling Corporate Salary Account (CASA) Current & Saving Accounts Fixed Deposit of the Bank.

•Identify New\Underdeveloped Market opportunities for the Bank.

•Deepening in Existing Accounts.

•Responsible for handling the Priority Clients (HNI)

•Conceptualizing & executing strategies for increase of Saving a/c & Fixed Deposits and Current a/c.

•Selling third party products : Life insurance of Aviva & General insurance of ICICI Lombard & Mutual Funds & Credit card & Loans.

Promotional Executive HBL Global Pvt. Ltd,

Chandigarh, india 2005-2006

•Open new saving A/C and Current A/C

•Compliances: Managing compliances for KYC, and Anti-Money Laundry

•Third Party Products: Cross-selling investment products, Life &General Insurance.

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate